Leader Stores Reviews

Name: Leader Stores
Address: Leader Stores,103 Whitby Street South,Hartlepool, Hartlepool
Rating: 3.45

3.5 Rating 679 Reviews

58 %

of reviewers recommend Leader Stores

3.5

Based on 679 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0845 054 3500

Email:

garymurray@leadergroup.co.uk

Location:

Leader Stores,103 Whitby Street South,Hartlepool
Hartlepool
TS24 7LH

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Leader Stores 1 star review on 15th March 2024

Mrs Patricia Pitkethly

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couldnt find this size/type of board till I discovered Leader Stores,keen price,quick delivery,recommended!”

Helpful Report

Posted 8 years ago

Good afternoon Brian Thank you leaving us your kind review; we're glad you were happy with your purchase and hope to see you again soon. Kind regards Leader Stores

Posted 8 years ago

“Poor quality bed. Poor quality customer service. Wish we had saved our money. Utter rubbish all around”

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Posted 8 years ago

“Was very helpful when I was canceling my order & on getting my money back it would take a few working days, still waiting up to this day to receive it & it's not been 3/4 weeks waiting for it”

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Posted 8 years ago

“If I had received delivery of my item, I would be able to leave a more constructive review. As of today, despite numerous emails and calls, I still have no idea when I will receive delivery of my order.”

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Posted 8 years ago

“Had not heard of co before but found what I was searching for on their site,spoke to helpfull guy on phone,ordered and it arrived 2 days later. Couldn"t be better!!”

Helpful Report

Posted 8 years ago

Good morning Brian Thank you for leaving us your kind review; your comments are always appreciated and we're glad you were happy with the service provided =) Kind regards

Posted 8 years ago

“Very poor service. After a long wait I was told the order was on the van, only to discover it wasn't and it was now discontinued. Ordered item from Tesco's and it was delivered next day. I would never use Leader Stores again and have told all my friends to avoid using it.”

Helpful Report

Posted 8 years ago

Good morning Linda. Please accept our further apologies. Your special order item was to be drop shipped direct from our supplier, and we accept that between ourselves and the supplier a system error has led to your item no longer being available, despite showing it was so. This is rare, and we have been, and continue to take steps to avoid stock errors. I am sorry that you did not wish to consider an alternative item, and your order was refunded immediately. Kind Regards

Posted 8 years ago

“Although I had to contact Leader Stores a number of times regarding the status of my order, John was extremely helpful and my order was delivered quite quickly. Thank you.”

Helpful Report

Posted 8 years ago

Good afternoon Sandra Thank you for leaving us your review, your comments are always appreciated. We would also like to take this opportunity to apologise for any inconvenience caused; although we're glad you were happy with the overall service and hope to see you again in the future. Kind regards Leader Stores

Posted 8 years ago

“I recently placed an order that I left a review for, due to being unhappy with the service. I am revising that review, since I have had my issue resolved. I was promptly contacted by the sales manager, who took the time to call me and I feel he went the extra mile. I would recommend leader stores to people, as the price and quality of product is of a good standard. My only critique at this time would be that the timescale in receiving an order can be unclear, or take longer than initially advised.”

Helpful Report

Posted 8 years ago

Good morning James Thank you for recently revising your review. We're glad we were able to rectify your issue and we hope to see you again in the future =) Kind regards Leader Stores

Posted 8 years ago

“Great service, and great prices! can highly recommend. Price match system really works!”

Helpful Report

Posted 8 years ago

Good afternoon Rhiannon Thank you for taking the time out to leave us your kind review, your comments are always appreciated. Kind regards Leaders

Posted 8 years ago

“We have now been given a refund for the damaged door and offered a discount on any subsequent order, so are satisfied. Thank you.”

Helpful Report

Posted 8 years ago

“Very good quality product delivered and good packaging. Leader could have kept me better informed regarding estimated delivery lead times, as the item took 18 days from order to arrival.”

Helpful Report

Posted 8 years ago

Good afternoon Sean Thank you for leaving us your review. Any stocking delays are usually on special order items direct from supplier. Delays are rare, although we strive to inform customers of any delivery delays at the earliest opportunity. We would like to sincerely apologise if this was not the case with your order, and also apologise for any inconvenience. We're glad you were happy quality of the product, and hope to see you again in the future so we can prove our usual high standards or customer service. Kind regards Leader Stores

Posted 8 years ago

“Wanted a carrier for my lampshade. Person went to a lot of trouble to identify the correct one. Very helpful. When it arrived it was just right. Would definitely use again.”

Helpful Report

Posted 8 years ago

Good afternoon Hazel Thank you for taking to the time out of your day to leave us your kind review, Your feedback is always appreciated and we're glad we could be of service =) Kind regards Leader Stores

Posted 8 years ago

“I ordered two planks of mahogany faced contiboard which arrived quickly as advertised, however one was the wrong size. I contacted them first thing on a Friday morning and they promised me the correct board would be despatched for Saturday delivery. I finally got it on Wednesday and labelled for overnight delivery not Saturday am. The whole sorry saga had delayed me four days and I had spent hours in the phone to them and the courier before it was resolved. Someone was telling 'porkies. I will not be using them again. l bet they don't post this on their website!”

Helpful Report

Posted 8 years ago

Hi David Thank you for leaving us your feedback. We always aim to post every review, good or bad; as every opinion from every customer matters to us - as we are always striving to improve our level of customer service. We would also like to take this opportunity to sincerely apologise for any inconvenience caused by the delay. Kind regards Leader Stores

Posted 8 years ago

“read a lot of feedback saying this company had bad service and delivery issues i can honestly say that this is far from the case in my experience. they delivered on time customer service brilliant and even are refunding me for a few boxes of wood i over ordered. A++ thank you for a great service”

Helpful Report

Posted 8 years ago

Good afternoon Bruno Thank you for taking the time out of your day to leave us your review, your feedback is always appreciated. Usually any problems that may occur regarding any orders are usually out of our control, with regards to delayed containers coming into the country and manufacturing delays abroad. However if any issues do occur; we strive to update the customer at the earliest opportunity possible. We're glad you were happy with the service you have received, and hope to see you again in the future =) Again, thank you for leaving us your feedback as it is greatly appreciated. Kindest regards Leader Stores

Posted 8 years ago

“Web site was easy to navigate to find the items required among the comprehensive ranges stocked. Items were delivered in good time. Quality and condition very good as expected, therefore would recommend Leader Stores.”

Helpful Report

Posted 8 years ago

Good afternoon Dave Thank you for leaving us your review; your feedback is always appreciated. We're glad you were happy with your purchase and we hope we can be of service to you again soon =) Kind regards

Posted 8 years ago

“I orderED my lamps paying you over £350 on the 20th of December. I still not have received them. Please refund me immediately or send me the lamps today and refund me 25% for inconvenience caused. These lamps were for a friends birthday on 15th of January and the date has now been missed !!!! On payment you informed me that the item would take 5 to 7 working days to arrive. IT IS NOW 27 DAYS SINCE I ORDERED THE LAMPS. I CANNOT RECOMMEND YOU to my friends and family unless you sort my order out TODAY ?????”

Helpful Report

Posted 8 years ago

Good afternoon Enid Thank you for leaving us your review. We must firstly take this opportunity to sincerely apologise for the delay on your order. As discussed this was due to an incorrect part being delivered into us from the manufacturer. Having double checked I can see your order has since been delivered - and one item is due to be collected tomorrow. We will strive to ensure that no further issues arise from this point and we would also like to thank you for your patience in this matter. We appreciate your feedback as it always helps us to continually grow and improve as a company. Kind regards

Posted 8 years ago

“I ordered the goods on 16th December 2015 and the items were shown as in stock. When I hadn't received them by the end of December I sent an email asking when the items would be received only to be told that they had been ordered from Belgium and you were awaiting for delivery. You have also taken payments even though the goods still haven't been received !!”

Helpful Report

Posted 8 years ago

Good afternoon Julie Thank you for leaving us your review. With regards to the payment being taken; this would always be the case upon the customer placing an order on the website as usual, although we would like to apologise if this was not made clear. Having looked at your order, I can see that one item on the order is currently being held up on it's way into us from the supplier. It is currently on the water and the container is due to dock early next week. As soon as this delivery arrives into us - you will receive a phone call from the transport team to book in a specific delivery date of your choice. If at any point during this time you feel you can no longer hold on for the order, you are welcome to cancel for a full refund at any point. We are also in the process of generating an online discount code for you, which we will send over via email; to come part way to apologising for the inconvenience caused by this delay. Kind regards

Posted 8 years ago

“Great selection, good prices, that said the customer service is awful. Ordered lights first week in December, still haven't arrived, have called a number of times and I'm told I will get a call back. I haven't had one call or email, so I'm still no closer to knowing if/when I will get my lights.”

Helpful Report

Posted 8 years ago

Good afternoon Nicola Thank you for leaving us your feedback. Having looked at your order I can see the inital delay was due to a missing part from your order, which was incorrectly supplied from the manufacturer. We have had this same issue on a couple of occasions from the same supplier which we are currently looking into as it is causing an inconvenience due to delays to a number of our customers. Here at Leader Stores we pride ourselves on striving to give customers the best customer service experience possible, even when order delays or issues are out of our control. We will be sending an online voucher code to you via email for any future orders with us, as we would love to be able to prove our usual high standards of customer service experience. Kind regards Leader Stores

Posted 8 years ago

“this table lamp arrived on 6/1/16 but it was ordered on 12/12/15 probably the delay was down to the holiday period. however it was well wrapped and we are very pleased with it.we will deal with leader stores again. david parry”

Helpful Report

Posted 8 years ago

Good afternoon Thank you for leaving us your review, your feedback is always appreciated. We would also like to take this opportunity to apologise for any inconvenience that may have been caused by the delivery delay; however we are glad you're happy with your purchase! Kind regards Leader Stores

Posted 8 years ago

“I am extremely unhappy as I am still waiting for my flooring to be delivered. I keep ringing to get information re delivery but I am being told it's the supplier they are waiting to hear from. This is not good enough!!!!”

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Posted 8 years ago

Leader Stores is rated 3.5 based on 679 reviews