“What a complete shambles. No e passport gates, took over an hour to collect cases after being told they were on three different carousels. Kids running riot, one of whom pressed the emergency stop on one carousel and it took 10 minutes to get it going again.
If you designed an airport to be hopeless it would look like LBA.
AVOID! Next time we will use Manchester despite living half an hour from LBA.”
“I want to write a review to acknowledge the excellent level of service we received at the airport, we had a serious incident happen at the security gates, which was dealt with in a professional manner, police informed and attended,
We had support throughout the ordeal, we are just awaiting a refund for the departure lounge which hopefully this will be dealt with soon,
I would like to thank everyone involved but especially Beth customer support, Tommy from airside supervisor and the lady in the departure lounge. Would could
Not have asked for better support and they was checking on us until we departed
Again many thank would highly recommend LBA”
“Travelling on Sunday 1/5/23.
Leeds Bradford is a hell hole. People sitting on the floor. Dirty disgusting tables in the food areas.
Not a manager in sight appalling.”
“Just flown from Leeds Bradford airport this morning. It was extremely dirty. Floors were filthy. My husband put his bag on the floor and the dirt from the floor on the bag was terrible. The toilets were adequate. Went into 2 bars. No coffees available in one bar only alcohol as machine had broken. Went to another eating area we could not have any toast as the toaster was broken. Staff in both bar areas were extremely grumpy never seen anything like it. You need a new facilities management team to sort this out urgently”
“Bit of an issue finding space in pre-booked Long Stay car park but bus service to terminal. Easy check-in and quite quick through security but very busy in departure areas, long queues for food and drink. 1 hour flight delay - thanks TUI , we've come to expect this of you!
Absolut nightmare on return! Coach from plane to terminal, then queued in rain as literally hundreds of people tried to get in a single door and up a single flight of stairs. It got worse as we joined a massive barely moving queue stretching out of sight to get to passport control. More flights arriving behind us still standing outside. Worst of all, there are NO toilets until you get through passport check. When finally got there, four desks open, very slow progress not helped by the fact that a fifth officer stood at the head of the queue to direct you to the next available officer. We could see when they became vacant ! - she could have speeded things up 20% by opening another desk. Took an hour and a half to get through then search in grubby luggage retrieval, then queue for bus to get back to car park, then three hour drive to get home. All this because we'd had bad experience flying from Manchester before - or so we thought, but, compared to this, just a walk in the park! NEVER, EVER AGAIN!! You are a total disgrace Leeds Bradford and the management need to sort this out or nobody will choose to fly from here.”
“Got there in plenty of time before early morning flight. Airport became very busy, no air on, sweltering heat. Cafe’ open but charged extortionate sum for two teas. Went through security fast track no problems.
On arrival back in UK Sept 25 2022, had to board bus to terminal, all passengers from flight, hearded like in a cattle wagon. Then what next,there was difficulty setting off, may be something to do with air brakes.
Then at the terminal the escalator was not working, hence people had to climb stairs, I was fortunate to use lift, as have arthritis.
Border security were more efficient and communicative this time, more staff, thus less time queuing.
Baggage reclaim awful, no air con, very hot. Too many flights in at same time, you could not move. It was a very stressful experience to say the least.”
“We all know about the problems airports are having but the toilets in the baggage reclaim area are worthy of a special mention for their awful state. Filthy, stinking and unserviced would be the charitable thing to say.”
“Queue for security 2 hours +. Hardly any visible staff. Sweltering on hottest day of year and no air con, refusing to fix apparently.
Water £2.20 and no water points
Utter chaos and dirty”
“An absolute embarrassment!!!!
Leeds Bradford Airport you should be embarrassed,,, what an absolute shambles you are!!!
We were lucky & purchased Fast track before hand for security but my heart went out to those that were wasting there lives stood in that queue that went on for hours!
One belt Two men for 100’s of people,, again an absolute disgrace!
You’re coming up to the busiest time of the year , you know what’s coming and please don’t pull out the “short staff card” !!
We know you’re short staffed SO SORT IT!
No water in the toilet taps to wash hands which is absolutely disgusting when you think we are just coming out of the other side of a global pandemic & monkey pox is all over the news!
No sandwiches or bottles of WATER in the shops!
Of course we were sat on the run way for hours because we waiting for those poor people battling through security!!
Like i say a massive embarrassment when we look at how Geneva , Dubai , Zurich , Madrid airports are run!
I will AVOID booking any flights from LBA in the future!!!!”
“Obviously we have many complaints about the queues at Leeds Bradford airport on the 14th May. The staff did there best.
More planning was needed to guide the masses of people snaking their way slowly through the queues to board. The patience was amazing from many worrying about catching their flight.
Jet 2 sent word to our queues to say that our plane would wait for us. This info brought calm.
On returning from our holiday to Leeds Bradford,we were disgusted to find the state of dumped litter about the airport. ...after being in Spain,where an army of spanish workers cleaned forever their country and airport.”
“Omg got there 3 hours early and was still in the queue with only minutes to spare. Only one security line open for 5 departing flights. CHAOS….
Poor people with kids etc…very very stressful…Manchester next time 😒”
“Checking in luggage excellent, going through security arduous, time consuming and frustrating. No consideration given to families with young children or babies, result not enough time for a meal before boarding. We did try, but one person dispensing drinks and taking meal orders, pathetic!”
“Leeds Bradford seems incapable of planning it's immigration desks.
You can often be left waiting over an hour to go through passport control.
It's like it's a massive surprise that a plane lands at your airport.
To leave people stood for an hour, with no welfare facilities is disgraceful.
Avoid this airport at all cost”
