“An embarrassment to Yorkshire. Leeds Bradford Airport is a shambles. It is dirty, the toilets are disgusting, there is very little seating and I couldn’t find a water fountain to fill up my water bottle. I left from Departure Gate 10 which requires a long trek along a narrow broken concrete path around what feels like the outside of the airport. The departure gate was in a temporary building. Yorkshire has lost both Sheffield and Sheffield Doncaster Airports. Leeds Bradford is the largest airport in Yorkshire and has additional use due to the closure of Sheffield Doncaster. It can’t cope and is like a poor third world airport. It is run down, dirty and dismal.”
“I haven’t even got on my flight yet. A very nice and helpful gentleman named Yasoob who works in WHSMITH has made my day. He helped me find the items I wanted, and was great to talk to. Made me laugh and has made my day x100 better! We had a lot in common too. Please give him the credit he deserves guys. Deffo going to come say hi when I’m back on Thursday! Thanks Yasoob!”
“This was the first but last time we ever use Leeds Bradford airport. My wife and I arrived 2hrs ahead of our flight to Rome, checked in, then joined the security queue. There was only 1 queue for ALL flights but we were advised there was only a 24 minute wait. Well over 1hr later, we were still only halfway round the queue. I tried to alert staff that if we didnt get through security, we would miss our flight. I was advised to "write an email" of complaint to someone at the airport. Eventually, I managed to alert a member of staff, who understood our dilemma, and assisted us to get to the security desk etc. After going through security, we were rushed through to the departure lounge at gate 10, with only 5 mins to spare. However, the extremely rude, condescending staff member, pointed out that we were 10 mins late, the flight was closed and our luggage was about to be removed from the plane. We tried to explain that the delay was caused by the lengthy wait to get through security. Eventually, after various radio messages were made, we were advised we could board the flight but we would have to hurry and we should "think ourselves lucky" we were being allowed to board. My wife and I are both in our 60s and I have had a hip replacement, due to arthritis. These days we don't usually 'sprint' anywhere, but we had to run the full length of the departure gate to board the flight. The final blow came from another member of staff, who stated that we should have listened to the fast track messages for our flight. I would add that, whilst we were queuing, we both heard only one fast track announcement, which was for a flight to Alicante, not for a flight to Rome. We may be in our senior years now, but we are not senile yet! The whole experience was chaotic and atrocious, to say the least!”
“only use this airport as its close to home. its dirty and unwelcoming. toilets smell and floors in need of a good clean. take a plane to mahon airport and see how immaculate it is.”
“My god what a shabby dirty old place, security staff that clearly don’t want to be there judging by their attitude and body language, world duty free still same old stock as last year but now with added self service that isn’t, still have to get staff to seal your purchases so what’s the point? Boots shop with a good amount of different toiletries, sunscreen and other products you need on holiday, also good meal deals but again these dreadful self service checkouts that provide more trouble then it’s worth 😡 WH Smith so extremely overpriced it’s criminal. Bars and coffee outlets galore at costs that make your wallet cry. Nowhere to sit in that place, far too hot..do they not have aircon?”
“My first summer flight since before COVID and unfortunately I chose to fly from Leeds Bradford. It would not be an exaggeration to say this airport is comfortably the worst I have ever experienced in my nearly 50 years of flying including so called ‘third world countries’.
It is squalid (spills, stains, rubbish), overcrowded to the point of being dangerous, hot and stuffy. There is no seating because it has all been given over to sell more stuff to the hoardes of unwitting tourists.
I feel desperately sorry for the staff who work here in whatever capacity.
Whoever is running this place (no doubt on a huge salary) should be brought to task immediately. It is a disgrace.”
“What a complete shambles. No e passport gates, took over an hour to collect cases after being told they were on three different carousels. Kids running riot, one of whom pressed the emergency stop on one carousel and it took 10 minutes to get it going again.
If you designed an airport to be hopeless it would look like LBA.
AVOID! Next time we will use Manchester despite living half an hour from LBA.”
“Travelling on Sunday 1/5/23.
Leeds Bradford is a hell hole. People sitting on the floor. Dirty disgusting tables in the food areas.
Not a manager in sight appalling.”
“Bit of an issue finding space in pre-booked Long Stay car park but bus service to terminal. Easy check-in and quite quick through security but very busy in departure areas, long queues for food and drink. 1 hour flight delay - thanks TUI , we've come to expect this of you!
Absolut nightmare on return! Coach from plane to terminal, then queued in rain as literally hundreds of people tried to get in a single door and up a single flight of stairs. It got worse as we joined a massive barely moving queue stretching out of sight to get to passport control. More flights arriving behind us still standing outside. Worst of all, there are NO toilets until you get through passport check. When finally got there, four desks open, very slow progress not helped by the fact that a fifth officer stood at the head of the queue to direct you to the next available officer. We could see when they became vacant ! - she could have speeded things up 20% by opening another desk. Took an hour and a half to get through then search in grubby luggage retrieval, then queue for bus to get back to car park, then three hour drive to get home. All this because we'd had bad experience flying from Manchester before - or so we thought, but, compared to this, just a walk in the park! NEVER, EVER AGAIN!! You are a total disgrace Leeds Bradford and the management need to sort this out or nobody will choose to fly from here.”
“We all know about the problems airports are having but the toilets in the baggage reclaim area are worthy of a special mention for their awful state. Filthy, stinking and unserviced would be the charitable thing to say.”
“I find the security process is the worst I've ever experienced. They will make comments and shout at you. The last time I went a security member checking my boarding pass on my phone told me it was too slow and I should get a new one. Then they shout at you the whole time...it's like a market in the middle ages...they took my shoes and didn't tell me where so I had to go looking for them...I always try to fly from anywhere else... although it's hard since they closed Doncaster airport (can't wait for them to reopen).”
“Dreadful arrived 13th April half the bar restaurant area closed of fir cleaning allegedly, people trying to get a table, eventually let us in,no bar menus,,had to ask for price of each wine,as no drinks menu,,,a joke of a place,worse then ever”
“This airport has the worst parking facilities in the country and the most arrogant and offensive staff … oh machines that don’t work contactless but they don’t tell you that until your at the exit with 10 cars behind 2 lanes out of 4 working .. helpful arrogant staff then have the bright idea for you to go into the terminal … just fix the machines and provide a level service thats all we ask !”
“To call this a third world airport would be an insult to those airports.
It has had money spent on retail facilities but none on customer comfort. Lack of seating, dirty toilets. Had to wait over 20 minutes standing in a corrugated "bus shelter" with a bare concrete floor in 2°C temperature, waiting to board my plane. No seating, being of advanced age it is something I do not want to repeat.
It is an embarrassment to Yorkshire.”
“Deserves no stars, it is filthy, escalators and lifts not working, trying to get from the plane through customs with a baby was horrendous! There is not even a baby changing facility where you wait for your luggage. Nearly an hour we waited for our pram and we couldn't even change our toddlers nappy. Absolutely disgusting airport! Money grabbing horrid people who run that place.”
“The worst airport ever. They show the flight gate number with just 30-40 minutes before departure which it's the same time with gate closure, and if you find the gate in the last 20 minutes you have huge chance not to be allowed to embark because even the staff have ZERO respect for customers.I know to many people who lost their flight for this scammers.
AVOID AVOID AVOID this mockers!!!”
“Filthy, shabby, disgusting. In sharp contrast to the airport at my outgoing destination. I actually felt embarrassed that this is what will greet visitors as they enter the country.
Utterly appalled.”
