“I haven’t even got on my flight yet. A very nice and helpful gentleman named Yasoob who works in WHSMITH has made my day. He helped me find the items I wanted, and was great to talk to. Made me laugh and has made my day x100 better! We had a lot in common too. Please give him the credit he deserves guys. Deffo going to come say hi when I’m back on Thursday! Thanks Yasoob!”
“I would just like to say a big thank you to the staff at the airport and the air stewardesses on Ryanair who helped my husband who was very unwell on our flight back home , they were all brilliant - Thank You”
“I want to write a review to acknowledge the excellent level of service we received at the airport, we had a serious incident happen at the security gates, which was dealt with in a professional manner, police informed and attended,
We had support throughout the ordeal, we are just awaiting a refund for the departure lounge which hopefully this will be dealt with soon,
I would like to thank everyone involved but especially Beth customer support, Tommy from airside supervisor and the lady in the departure lounge. Would could
Not have asked for better support and they was checking on us until we departed
Again many thank would highly recommend LBA”
“We all know about the problems airports are having but the toilets in the baggage reclaim area are worthy of a special mention for their awful state. Filthy, stinking and unserviced would be the charitable thing to say.”
“Only 2 stars as my spare watch was removed from within my handbag during the scanning process. I have been in contact with the lost property since my return from holiday but no joy. It appears to have vanished. Warning to be especially careful when losing sight of your hand luggage during security checks.”
“ridiculously boiling hot why dont you sort the air conditioning out im very surprised you did not have people fainted on the floor, you have not had air conditioning for at least 3 yrs to my knowledge WHY it cost enough for customers so treat people with respect as they deserve clean your act up and lower your bar prices, take a leaf out of East Midlands there the best. will not be coming to your airport again disgusting in every way should be ashamed to call yourself a airport”
“Just flown from Leeds Bradford airport this morning. It was extremely dirty. Floors were filthy. My husband put his bag on the floor and the dirt from the floor on the bag was terrible. The toilets were adequate. Went into 2 bars. No coffees available in one bar only alcohol as machine had broken. Went to another eating area we could not have any toast as the toaster was broken. Staff in both bar areas were extremely grumpy never seen anything like it. You need a new facilities management team to sort this out urgently”
“Queue for security 2 hours +. Hardly any visible staff. Sweltering on hottest day of year and no air con, refusing to fix apparently.
Water £2.20 and no water points
Utter chaos and dirty”
“Checking in luggage excellent, going through security arduous, time consuming and frustrating. No consideration given to families with young children or babies, result not enough time for a meal before boarding. We did try, but one person dispensing drinks and taking meal orders, pathetic!”
“I find the security process is the worst I've ever experienced. They will make comments and shout at you. The last time I went a security member checking my boarding pass on my phone told me it was too slow and I should get a new one. Then they shout at you the whole time...it's like a market in the middle ages...they took my shoes and didn't tell me where so I had to go looking for them...I always try to fly from anywhere else... although it's hard since they closed Doncaster airport (can't wait for them to reopen).”
“Dreadful arrived 13th April half the bar restaurant area closed of fir cleaning allegedly, people trying to get a table, eventually let us in,no bar menus,,had to ask for price of each wine,as no drinks menu,,,a joke of a place,worse then ever”
“This airport has the worst parking facilities in the country and the most arrogant and offensive staff … oh machines that don’t work contactless but they don’t tell you that until your at the exit with 10 cars behind 2 lanes out of 4 working .. helpful arrogant staff then have the bright idea for you to go into the terminal … just fix the machines and provide a level service thats all we ask !”
“To call this a third world airport would be an insult to those airports.
It has had money spent on retail facilities but none on customer comfort. Lack of seating, dirty toilets. Had to wait over 20 minutes standing in a corrugated "bus shelter" with a bare concrete floor in 2°C temperature, waiting to board my plane. No seating, being of advanced age it is something I do not want to repeat.
It is an embarrassment to Yorkshire.”
“Arrival on time from Rome today. Disembarked aircraft into shuttle bus to terminal. Arrive at terminal, some of passengers leave bus and head towards building… guy in yellow vest shouts ‘wait for me… I have to go first!’ Passengers continue to leave bus… guys pushes past passengers shouting George out of the way!!! Then all passengers are shouted at to get back on the bus. So like sardines were made to wait for 20 mins, no explanation, no apology to those passengers who were verbally abused. We were then told to enter the terminal building and present passports as usual. This little tin pot power hungry official needs a lesson in customer service and polite etiquette. If he can’t get himself in the correct position to direct passengers who know no difference, he is incompetent, rude and needs to be sacked!!! Really not called for. This was the flight from Rome on 8.3.24 about 3.00pm. I do hope other passengers particularly those who were verbally abused let the authorities know about this incompetent individual!!”
“The Directors of this company should be ashamed. If Head Hunters see LBA on your credentials, they will run a mile. Where is your corporate integrity, pride and drive. You are a disgrace to Yorkshire. Step up to the plate before Joe public start a boycott......its coming.”
“My review isn’t about the staff they are always super helpful it’s the actual airport itself…. It’s dirty!! The walk to the plane down the walkway is horrible.. I don’t know if it’s a lack of funding or management but I would be ashamed if this is what travellers see when they come into the country for the first time it’s an absolute disgrace”
“Check in staff, absolutely and utterly rude. They would not take our cases off us, and their command of the English language was atrocious, one female member of staff we had to ask her to repeat everything because we couldn't understand a word of what she was saying. Going through security things got from bad to worse. Ignorant, rude, loud shouting and bellowing at travellers, in fact we felt absolutely bullied, in fact on person in particular was a bully, who turned his name tag round so we could not see his name when we complained back at him. It absolutely ruined the start of what should have been an exciting holiday. LBA management should be utterly ashamed at allowing this to go on like it does. Staff re-retraining comes to mind.”
“If only I could give this place no stars. What a dump. It’s been a few years since we flew from here but I doubt they have cleaned the toilets in that time, they are truly vile. In fact the whole experience was horrible, heaven knows how much cash this place generates, but you can be sure none of it is being reinvested, it’s dirty.
Whoever is in charge needs to go and have a look at Newcastle or Teesside airports, that’s how to do it, genuinely whoever is in charge should be ashamed of themselves.”
