“Biggest mistake of our life to go to Leekes. Poorest bathroom installation you could ever imagine. Full of serious health and safety contraventions. Unusable and management don't care. Totally unhelpful! So stressful! Now battling to sort this out. 👎🏻”
“Terrible decision to buy a kitchen from Leekes, and even worse not to insist on getting everything agreed in writing (quite normal not to, they tell me). Pleasant kitchen design consultation turned into a nightmare when the kitchen appliances agreed upon were substituted for cheaper Caple ones, the delivery driver was 3 hours late, the worktops didn't turn up at all. Their customer care is worse than non-existent and seems to consist largely of suggesting I'm lying, and passing me from person to person so i have to explain from scratch each time, in the hope in going to give up and go away. One of the worst decisions I've ever made, think twice before buying a kitchen here”
“When looking for a new three piece suite we were undecided regarding the colour. Karen Thomas who is a furniture sales advisor was most helpful and patient even going as far as allowing me to put different colour cushions against different coloured suites in the store which allowed us to make up our mind regarding what colour to choose, we found Karen very pleasant and she gave us her undivided attention even when we were still dithering.”
“Beverley from the lighting department at llantrisant is an asset to Leekes .we needed replacement fittings for our lights which we purchased 2years ago which she got and they were free of charge. Thank you Beverley .”
“The Customer Service I received is second to none. The Sales Advisor matched my needs to exactly what I wanted with a full explanation and answered any questions we had. They were not distracted by anything else and gave us their total attention.”
“I purchased a conservatory from Leekes Melksham, I knew they were more expensive than the competition but I thought I was buying into a quality product. The whole experience has been unbelievable, dreadful, shambolic, laughable.
The build was supposed to be 6 to 8 weeks, they completed after 6 months. I say complete, the finished product felt like a second hand purchase but as I expended too much effort on this matter I have accepted the imperfections. I have lost too much time off work and spent too much effort on trying to deal with the resolution of the problems.
If you are considering going to them to buy into the quality offering then please think again, Leekes prices imply a quality buy but Leekes deliverables demonstrate market stall training.
Stephen James Leeke; your company has lost its old values, stop counting the profits for a short while and have a look at what is going on in Melksham!”
“Bathroom from leekes- worst decision of my life. Cost a fortune and whole experience was dreadful, bad design, wrong parts, parts not ordered etc. Nightmare fitting took 3 months due to ordering replacements due to faulty plumbing which caused flood. Still over a year on having problems and customer service is not good. Even store manager does not reply to emails for help. Wrote to directors but tepid response & passed me over to customer care. There is a manufacturing issue with units but i Am being reminded they don't make the bathrooms so excuse, excuse. i told them they don'tmake anything they sell but they are still responsible. Very strange attitude. Do not buy a bathroom from these people. Soundsthe same for kitchens”
“avoid the Coventry site, took them 3 months to get my table and chairs in for me, couldn't even be bothered to call us when they had arrived. pick them up on Sunday and oh what a surprise the chairs are all different one is broken and they off us shop soiled chairs as a replacement. they couldn't even refund us our money as the head office does allow them to do credits at the weekend, was told I would get a call this morning to sort out the refund, guess what no call as of yet and is 2.15 in the afternoon. s I take it I will have to either contact them or go to the shop again which is about 10 miles from my house.”
“Just like to mention Karen in furniture was very helpful on sat April 22nd, getting a very heavy table in the car, with the ever so helpful josh too! Thankyou! Def recommend”
“Leeks in Bilston furniture store try and AVOID some staff are more than helpfully and others I found quite rude and no customer skills at all!! The Manager's 2 males again they need to be trained how to talk to staff and members of the public, I have witnessed them being rude to there own staff treating them like dirt. I was due to spend in total £4500 in the furniture dept and bathrooms but the way the spoke to me, I will not be spending my money in Leeks in Bilston. Please send the Managers on training how to be polite and heldful to customers”
“Terrible service.
I have never complained before and yet having received the worst service from Leekes for both our windows and kitchen, I am here writing about the disgusting treatment we have received from Leekes.....
To try to keep things brief, for our windows:
After signing the finance contract paperwork and also having had the final survey carried out for our windows, Leekes contacted us almost 5 weeks later to demand an additional £1,100 or they would not supply the windows. To give context to the timeframe, we had been told to expect installation in approximately 6 - 8 weeks.
Leekes then assured the windows would then be delivered within 10 days, a timeframe that they did not stick to.
When the windows finally arrived, all of the windows for the front of the house were incorrect and didn't match our order.
For our kitchen:
Between placing our order and receiving delivery of the worktops, the worktops in our order were changed without discussing this with us. It took me raising this during installation before Leekes acknowledged we had been sent the wrong products.
Initially Leekes kitchen department refused to remedy the error, and told us to accept the worktops or go elsewhere.
Their customer service team became involved but, having delivered a further two sets of worktops to us, none of these matched each other and we were told we would have to wait up to a month to have matching worktops, or we should go elsewhere. We went elsewhere...!
In addition, the sink sent to us was broken and needs to be replaced.
Leekes had also not ordered the sink trap, waste pipe etc.
For our lighting strips, they failed to order a transformer to make it work.
A cutlery tray that we requested was not ordered.
It is 5 weeks since we received the kitchen, and still we do not have a working kitchen.....”
“Happy to take your money but not communicate or trust the customer when they are in the wrong five times on one order.
Failed to deliver after 8 weeks. 3 items appeared after 5 weeks but one item missing, failed promise to issue it quickly and then on second request the wrong item arrives (again slower than promised) and they won't replace until item received back (or after a big push) when in the hands of their agent - but they are happy to take the customers money and waste their time and not pick up the phone. Amazingly now the wrong item arrives again and refund will not be given until the customer ensures they return he item back.
What do they say about it..." it's our policy!" What to mess up and then mistrust the customer but happily withhold the customers money for 8 weeks!”
“Items are WAY overpriced. I understand that stores have overheads but ALWAYS do a quick search on the web before you buy anything. Their "so-called" price match guarantee also isn't worth toffee! It has to be matched to another store within a 5 mile radius, a joke!”
