“We received a fantastic service provided by Bev Berry the Interior Design Consultant. Over the moon with things she suggested/recommend, as a result we are very happy with the end result.”
“I went into the store yesterday and was served by Paul Collier. He was superb, knowledgable and very polite - an advocate for the store. I'll definitely be going back!”
“A very lovely assistant (Michelle) at the Llantrisant Store was very professional and very helpful, she made our shopping experience very calm and relaxing and is an asset to your store. Thank you.”
“Del Pugh, Bathroom Advisor was great, she came to the house, designed our ensuite as it was small for a great upgrade, we are really happy. Del helped us chose a new shower and enclosure, tiles, basin,waterfall tap and new flooring. All arrived as stated. We decided to add extra tiles so of course we had to have a new bathroom cabinet! Brilliant! Would definitely recommend Leekes and Del”
“We had a new carpet laid down two weeks ago, and it is not as we expected! When you know nothing about carpets you would expect the employees trained on the carpet section to know more than you. Unfortunately the carpet they sold us was not what we had expected or discussed with them. We had carefully looked at the samples in store, talked with the colleagues at the store telling them what we did and did not want. The carpet was for the main areas of the house, downstairs walkway, stairs and landing and bedroom so it was important we got the carpet right for such locations. We discussed at length about the fact we did not want a carpet which would show every single movement, hoovering or walking, as these areas would be used the most and we wanted a carpet suitable for this. Due to us going to somewhere where they understood our requirements and telling us it would be suitable, to our horror when it was laid down it was not what we expected at all! We have now been trying for 2 weeks to talk to the manager at the Melksham branch where we purchased this from, and they still have not contacted us or come over. The smell was horrendous! No one at the store told us about the smell or gave us any warning of it, I have become nauseous and got headaches and now have had to move out of my bedroom due to this! Someone from the store came over to the house they day after, I described how I felt and how this was far from our expectations and she then only gave me a small slip of paper which warned of the type of carpet and the affects it can have on some people. Two weeks on and I’m still unable to be in my bedroom due to the way it makes me feel. If I knew about this before I would not have had it put in my room let alone the house. This customer service is truly unacceptable. When you go to a place in good will, hoping they would know more than you, and be able to advice wisely, only to palm you off, not get in contact, and not take any responsibility for misrepresenting something, is very unprofessional and we are truly dissatisfied and disappointed with the way this has been handled and now have a carpet which is unsuitable to live with!”
“May we take this opportunity to truly thank Bev (Berry) in your Soft Furnishings Department for providing an exemplary service in arranging and guiding us through the purchase and fitting arrangements for curtains, venetian blinds, and carpets for our entire house.
A really stress-free and enjoyable experience.”
“Bev from the interior design team is always helpful. We're slowly redecorating our house and have gone for more expensive products for some rooms and more standard products for others - Bev is equally helpful for both circumstances and we've never felt under pressure to spend more than our budget and so have been back 4 or 5 times now! The curtains/blinds and furniture Bev has recommended is helping make our house into a home. Highly recommend using her service.”
“Ordered £8K of double gazing. We found the installation manager rude to my wife when he turned up at the house with the fitters after we had complained about the quality of the fitting. He also sent me a fairly agressive email at the time of the complaint which I then phoned him to express my disspleasure of his tone. The making good around the windows was poor all previous DG I have had fitted would use a professional plaster to plaster around the sides. Leekes used the window fitters to do this, who tried to do their best. We had four windows fitted with vents, the vents are huge and look like something out of the 70's, two large screws can be seen through the vents. Never come across this before. The wrong door handle was fitted to one of the doors, they have been three times now to replace it, bringing the wrong handle every time. Fitters were excellent trying to help, the surveyor and the salesman were also good. The rest of the staff were rude and aggressive”
