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Leekes Reviews

3.8 Rating 296 Reviews

70 %

of reviewers recommend Leekes

Company Reviews

3.8

Based on 296 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0333 2224140

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Leekes 1 star review on 19th May 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have visited the design centre at Leekes of Llantrisant on many occasions and have always been delighted with the friendly,professional service that Bev has always provided . Bev really understands the client’s perspective and always comes up with wonderful ideas . I wouldn’t consider going anywhere else for my interior design needs .”

Posted 6 years ago

“Excellent service received from Shelly at Leekes, Llantrisant. Very patient and helpful👍”

Posted 6 years ago

“have been dealing with Bev Berry in the soft furnishing (studio) over the last couple of years and have found her extremely helpful, friendly and professional. Have recommended her to a few of our friends as I have found the product and service excellent. thank you Bev”

Posted 6 years ago

“Excellent service from Karen Thomas which resulted in a sale effortless”

Posted 6 years ago

“We wanted to give our lounge and dining rooms a facelift, long overdue! Went to Leekes and met Bev, Interior Design Consultant. Bev made the whole process so easy with her friendly and professional approach and the whole experience was an absolute pleasure. This is the second time we have used Leekes. We had replacement windows, doors, soffits and guttering fitted in 2015. Excellent and professional service from start to finish. Can’t praise the company enough.”

Posted 6 years ago

“We went looking for coffee table(s) to complete the room with furniture that we had recently bought at the Llantrisant store. Michelle was MORE than helpful and actually helped to carry 1 item for us to see 'in situ' with the corner leather unit we had previously purchased - too big!!. It didn't really suit but Michelle just kept smiling through it all - patience personified!!! We eventually bought a smaller table and a 2-tier nest of tables - perfect!!!!”

Posted 6 years ago

“Abysmal delivery of online order. Date arranged, two separate texts from delivery driver on agreed date with two different time slots when we could expect them to arrive - times came and went, no sign of goods or follow up from delivery company. We had to chase delivery company and finally we we're advised by text they would not be delivering and we had to contact them to arrange a different delivery date. Hung around all day, absolutely ridiculous! Finally delivered order from Leekes a week later - Also ordered an item on line from Homebase, same delivery company (panther) same issue and still waiting for this item which appears to have been lost??”

Posted 6 years ago

“We were served by Karen Thomas (furniture department, Pontyclun). We experienced an absolutely brilliant service when buying our first sofa. Karen was extremely helpful and answered all questions we had regarding the sale. I would definitely recommend buying at Leekes, Pontyclun.”

Posted 6 years ago

“We were served by Michelle in the furniture dept at the Pontyclun store. She was very helpful and had a good knowledge of the product range and purchase options.”

Posted 6 years ago

“Great service from Karen thomas”

Posted 6 years ago

“We were served by Michelle in the furniture department in the Pontyclun store and were very happy with the service we received. She approached us to offer assistance and proved both practical and knowledgeable when it came to selecting the type of recliner chair we wanted. A subsequent visit to decide on wood finish and preferred fabric proved equally helpful and professional. Altogether, an excellent experience from which we would be happy to recommend the store to others.”

Posted 6 years ago

“I was helped to purchase 2 chairs by Karen Thomas of Furniture Department. She ent out of her way to take things to the daylight so that I could see an accurate colour. She put me at my ease and did not rush me into making a decision. Thank you Karen”

Posted 6 years ago

“Had fantastic customer service at Llantrisant today from Elliot. He was calm, informative, very helpful and polite - not at all pushy like the salesperson style we've seen at other stores. We look forward to receiving our furniture and will definitely revisit the store. Diolch yn fawr :)”

Posted 6 years ago

“We were looking for a two-seater recliner sofa. The furniture was well laid out and we were quickly taken in hand by Karen Thomas at the Llantrisant store. She was pleasant, helpful and very knowledgeable. At no time did she pressure or hurry us. As a result of her expert attention we have found the sofa we want and look forward to its delivery in 12 weeks time. We are sure she is a very valued member of staff. Geoffrey and Alison Curtis”

Posted 6 years ago

“Ordered a kitchen for my mother who has alzheimers in the Coventry branch, which subsequently closed down before designs are finalised. Leekes now seem to think it is ok for us to travel to Bilston or branches in South Wales even though I have explained my mother cannot travel long distances. If I had known the store was announcing its closure within 2 days I would never have gone there in the first place. The customer service has been appalling and they couldn't give a toss about my mother's health or whether she can visit the other store. If there was a minus figure for Leekes they would have it.”

Posted 6 years ago

“Our service from Elliot was excellent,he wasn’t pushy and explained the product and purchasing process clearly and in a very friendly manner”

Posted 6 years ago

“My husband and I have returned to Leekes, specifically to Karen Thomas on each occasion, as she had been extremely attentive and accommodating. On our most recent visit Karen went above and beyond to source a sofa (Casa Rimini) that had been discontinued, but due to the quality and comfort of the item, it’s the third time we’ve purchased it (in a different colour and shape for various rooms). In comparison to other sofa retailers, Leekes is just as competitive on pricing, but far superior in the quality of furniture. I would highly recommend them, and Karen in particular. Many thanks : )”

Posted 6 years ago

“Recently purchased a suite from Leekes, Llantrisant; received excellent service from Shelly, the sales assistant. She was attentive and helpful without being pushy. We appreciated the attention that she gave us.”

Posted 6 years ago

“Our salesman Elliott was very efficient and helpful,Talbot Green store”

Posted 6 years ago

“Ordered a three piece suite from Shelly.Excellent service.”

Posted 6 years ago

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Leekes is rated 3.8 based on 296 reviews