“Visited store with a view to purchase curtains and Luxaflex blinds and not too sure what we liked.
Bev Berry from interior designs could not have been more helpful and spent a long time and patience suggesting colours and patterns.
We finally agreed on what we wanted and the buying process was easily and professionally transacted.
After sales service was second to none and Bev as always was very helpful.
Would I recommend Interior designs studio? A BIG YES.”
“We were after a certain style and colour of foot stool/seat, but were unsure of mind.
Michelle in the Home Furnishings was so patient and helpful; which enabled us to settle down and deliberate until we were happy with how to progress.
We even left the store and went away to decide whether or not the item in the store was indeed what we were after.
On our return Michelle was once again helpful and understanding.
A great asset to the store.
(we bought the item)”
“Michelle in the Home Furnishings department was the epitome of good customer service.
I had seen a sofa I liked but my husband wasn’t with me. Michelle kindly reserved the sofa (without charge) and booked the delivery date for me, so that i could return with my husband the following morning to confirm the purchase.
Buying sofas is a big expense Ann’s one that you do t want to get wrong, so it was important that my husband saw interest before I committed to buy, but I didn’t want to lose out on this Clearance item.
Thanks Michelle. We will definitely shop at Leekes for our furniture in future, as the service you gave us was second to none.”
“We bought a new kitchen from Leekes last year, after trawling around the usual suspects. We decided to go with Leekes because they were local, appeared to have a good reputation and, importantly, promised us that in return for the premium price we were paying (£20k all in) we would have a simple and stress free experience.
Nothing could be further from the truth.
First of all, the kitchen manufacturer turned up to deliver the kitchen unannounced one day, 2 weeks before we had agreed with Leekes it would arrive. When the kitchen was re-delivered, there was a lot of damage to doors which meant we needed replacements. A lot of what we ordered was shipped wrong, sink was wrong, under cupboard lights were wrong, each one of these required a call to Leekes to raise the issue and patiently keep asking them to check the part codes on the order as these didn’t match what was sent. It took 4 weeks to get all the right stuff sent through. Inconvenient but not earth shattering.
The order included items that were part of the original design that just weren’t required, but Leekes did take these back and refund without too much drama.
Where this all really went wrong for me was when the range cooker arrived, the delivery guys had to take the packaging off to get it into the house and broke one of the major control knobs off. I reported it immediately, Leekes advised us not to install it as it might affect our ability to return it, and then spent 3 weeks trying to arrange a repair or replacement until I finally threatened them with legal action to get a refund for the item. The manufacturer was aware and was willing apparently just to replace the unit, but apparently they couldn’t do this for us, they kept referring us back to Leekes as this was where the blocker was.
After agreeing Leekes would refund us we ordered an exact replacement from an electrical retailer and it arrived within 24 hours.
Leekes also forgot to order the matching extractor fan, by the time they got round to resubmitting the order, there was a 6 week lead time, so again we pursued them for a refund. We managed to get one delivered within 3 weeks.
The only bit of the project that was 100% was the worktops, Leekes use Cardiff Marble and I have to say they were excellent, they turned up when they were supposed to and delivered what we ordered. It was the only bit of the project that didn’t cause any issues.
The moral of this story is that although Leekes promised a simple stress free experience, it was the opposite. We had to do all the chasing, if we didn’t chase Leekes they just didn’t call us or do anything. Once the project was finished, I asked them for some small compensation to cover the fact that we couldn’t cook any food at home for 3 weeks and the 10 hours of phonecalls I had made to them over the 5 weeks of problems, they basically told us to get stuffed.
I resent that I spent so much money with a company that really doesn’t care about their customers or the customer experience. I would urge anyone in the market for any major projects like Kitchens or Conservatories, don’t go anywhere near these guys.”
“My wife and I went looking for new furniture for our conservatory we picked what we wanted within minutes of entering the store and better still we were given a discount which we did not expect we were served by Michelle who very helpful and courteous we were that pleased with our purchase we went back the following day and purchased another chair.”
“Recently had a conservatory built. Had to guess what was happening and when as nobody from Leekes would let us on a daily/weekly basis. Pleased with end result but extremely painful getting there. Would I recommend Leekes - NO”
“Purchased a Stressless chair, had already decided on the style size etc but needed to decide on the colour of leather - served by Michelle who help make my choice very easy by lending me a sample folder of leathers to view at home. Order completed with no problems the next day.”
“We have just bought a sofa and two chairs. We were served by Shelly and she was more than helpful. She showed us more colours than I even knew existed and helped us make our final decision quicker than we would have on our own. She is fantastic at her job and she was always happy to help and wiling to have a laugh with us.”
“We have just purchased a three piece suite from the Llantrisant store and was very pleased with the excellent service we received from Michelle, she was extremely helpful, friendly and left us alone to make our minds up.”
“After reading the good reviews and knowing the company's reputation, I had no problem splashing out on a new dining set from them. Rude salesmen, dining set delivered with damage to every piece! Not overly surprising considering the lack of sufficient packaging coupled with how the delivery men handle the products. After a ridiculous process of trying to arrange collection and re delivery of a new set, that included them asking for a photo of every item that was damaged (9 photos) but only being able to email one photo per email or they wouldn't be able to see it, then telling us that they had only received 2 photos, then telling us someone would contact us and nobody did, then finally after constant chasing we find out it will be re delivered a MONTH later and they also wouldn't be able to collect the damaged set until a MONTH later. So I'm stuck with this set, and all the mess (because they made us unwrap every bit of it) for a whole month until they can come. Almost a month passes and we contact them again to confirm a date to be told it would be ANOTHER MONTH. What an absolute joke. We told them to stick it, rather have the refund. You'd think that when you're paying £1500 for a dining set that you'd get better service.”
“Looking for a new sofa and chairs in the Llantrisant branch and were impressed with choice. Michelle was extremely helpful and very knowledgeable. She was available for advice but not at all “pushy”. Hopefully our purchase will live up to expectations!”
“We have recently purchased a 3 piece suite at Llantrisant. We were dealt with by Elliot who sold us our previous suite 8 yrs ago. He demonstrated good product knowledge and we did not feel pushed into making a purchase.”
“I have visited the design centre at Leekes of Llantrisant on many occasions and have always been delighted with the friendly,professional service that Bev has always provided . Bev really understands the client’s perspective and always comes up with wonderful ideas . I wouldn’t consider going anywhere else for my interior design needs .”
“have been dealing with Bev Berry in the soft furnishing (studio) over the last couple of years and have found her extremely helpful, friendly and professional. Have recommended her to a few of our friends as I have found the product and service excellent.
thank you Bev”
“We wanted to give our lounge and dining rooms a facelift, long overdue! Went to Leekes and met Bev, Interior Design Consultant. Bev made the whole process so easy with her friendly and professional approach and the whole experience was an absolute pleasure. This is the second time we have used Leekes. We had replacement windows, doors, soffits and guttering fitted in 2015. Excellent and professional service from start to finish. Can’t praise the company enough.”
