“Abysmal delivery of online order. Date arranged, two separate texts from delivery driver on agreed date with two different time slots when we could expect them to arrive - times came and went, no sign of goods or follow up from delivery company. We had to chase delivery company and finally we we're advised by text they would not be delivering and we had to contact them to arrange a different delivery date. Hung around all day, absolutely ridiculous! Finally delivered order from Leekes a week later - Also ordered an item on line from Homebase, same delivery company (panther) same issue and still waiting for this item which appears to have been lost??”
“We were served by Karen Thomas (furniture department, Pontyclun). We experienced an absolutely brilliant service when buying our first sofa. Karen was extremely helpful and answered all questions we had regarding the sale. I would definitely recommend buying at Leekes, Pontyclun.”
“We were served by Michelle in the furniture dept at the Pontyclun store. She was very helpful and had a good knowledge of the product range and purchase options.”
“We were served by Michelle in the furniture department in the Pontyclun store and were very happy with the service we received. She approached us to offer assistance and proved both practical and knowledgeable when it came to selecting the type of recliner chair we wanted. A subsequent visit to decide on wood finish and preferred fabric proved equally helpful and professional. Altogether, an excellent experience from which we would be happy to recommend the store to others.”
“I was helped to purchase 2 chairs by Karen Thomas of Furniture Department. She ent out of her way to take things to the daylight so that I could see an accurate colour. She put me at my ease and did not rush me into making a decision. Thank you Karen”
“Had fantastic customer service at Llantrisant today from Elliot. He was calm, informative, very helpful and polite - not at all pushy like the salesperson style we've seen at other stores. We look forward to receiving our furniture and will definitely revisit the store. Diolch yn fawr :)”
“We were looking for a two-seater recliner sofa. The furniture was well laid out and we were quickly taken in hand by Karen Thomas at the Llantrisant store. She was pleasant, helpful and very knowledgeable. At no time did she pressure or hurry us. As a result of her expert attention we have found the sofa we want and look forward to its delivery in 12 weeks time. We are sure she is a very valued member of staff.
Geoffrey and Alison Curtis”
“Ordered a kitchen for my mother who has alzheimers in the Coventry branch, which subsequently closed down before designs are finalised. Leekes now seem to think it is ok for us to travel to Bilston or branches in South Wales even though I have explained my mother cannot travel long distances. If I had known the store was announcing its closure within 2 days I would never have gone there in the first place.
The customer service has been appalling and they couldn't give a toss about my mother's health or whether she can visit the other store. If there was a minus figure for Leekes they would have it.”
“My husband and I have returned to Leekes, specifically to Karen Thomas on each occasion, as she had been extremely attentive and accommodating. On our most recent visit Karen went above and beyond to source a sofa (Casa Rimini) that had been discontinued, but due to the quality and comfort of the item, it’s the third time we’ve purchased it (in a different colour and shape for various rooms).
In comparison to other sofa retailers, Leekes is just as competitive on pricing, but far superior in the quality of furniture. I would highly recommend them, and Karen in particular. Many thanks : )”
“Recently purchased a suite from Leekes, Llantrisant; received excellent service from Shelly, the sales assistant. She was attentive and helpful without being pushy. We appreciated the attention that she gave us.”
“Very good service from Michelle when we invested in our new living room furniture. Very helpful and pleasant to deal with, no pressure or pushy approaches. We have yet to see the items arrive and how customer service pans out if anything should go awry. However, so far so very good.”
“I am a returning customer to the interior design service. Excellent guidance, support and help from the wonderful Bev as always. Really pleased with the stunning result in my living room, had so many compliments. Leekes you really can create the ‘WOW’ factor. Thank you very much xx”
“Recently purchased a gorgeous sofa from leekes . The sales assistant KAREN THOMAS was an absolute star. She was very attentive, listened to our requirements and gave great advice. There was absolutely no "hard sell" like when you go to other stores.
We would definitely recommend going to visit this lady if you require any furniture. A huge thank you .”
“We have visited the Llantrisant store on a number of occasions and always been impressed by the friendly, helpful staff. Last week we ordered a sofa and chair. We were served by Shelly who was attentive, friendly and not pushy in any way. We were very happy with the service she provided.”
