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Leekes Reviews

3.8 Rating 296 Reviews

70 %

of reviewers recommend Leekes

Company Reviews

3.8

Based on 296 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0333 2224140

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Leekes 1 star review on 19th May 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service from Michelle when we invested in our new living room furniture. Very helpful and pleasant to deal with, no pressure or pushy approaches. We have yet to see the items arrive and how customer service pans out if anything should go awry. However, so far so very good.”

Posted 6 years ago

“I am a returning customer to the interior design service. Excellent guidance, support and help from the wonderful Bev as always. Really pleased with the stunning result in my living room, had so many compliments. Leekes you really can create the ‘WOW’ factor. Thank you very much xx”

Posted 6 years ago

“Recently purchased a gorgeous sofa from leekes . The sales assistant KAREN THOMAS was an absolute star. She was very attentive, listened to our requirements and gave great advice. There was absolutely no "hard sell" like when you go to other stores. We would definitely recommend going to visit this lady if you require any furniture. A huge thank you .”

Posted 6 years ago

“have bought a number of items from the Llantrisant store excellent customer care from Karen in the furniture section.”

Posted 6 years ago

“We were assisted by Karen today when we ordered some living room furniture. Karen was brilliant. Very helpful and personable. A credit to the store.”

Posted 6 years ago

“We have visited the Llantrisant store on a number of occasions and always been impressed by the friendly, helpful staff. Last week we ordered a sofa and chair. We were served by Shelly who was attentive, friendly and not pushy in any way. We were very happy with the service she provided.”

Posted 6 years ago

“I Bought ceramic tiles from llantristant store. At the time, i pointed out that the boxes were damaged and was reasure that if any tiles were damaged they would gladly replace them, we had 10 damaged in 2 boxes. We had 22 tiles in substandard condition. Our tiler thought they were seconds as the finish was so bad. I returned them with the broken ones , and was met with a very rude assistant, who refused to change them. I asked to see the manager, only to be told that he was off. I then asked to see the assistant manager and was told he was off also, it was only when I told her that I was going straight to trading standards, that she offered to change them for me .HER ATTITUDE WAS NOT EXCEPTABLE.”

Posted 6 years ago

“My wife and I recently bought furnature from the store in Pontyclun. We were dealt with by a salesman named Leighton. You are to be congratulated on having.a man of his expertise.Nothing was to much trouble for him, and he looked after us expertly. So much so that we bought the furnature We wish Leighton all the very best in the future and thank him very mutch.”

Posted 6 years ago

“My wife and I visited your store in Llantrisant and we’re welcome by Shelly who was very helpful what a pleasant lady nothing was to much trouble. Thanks Shelly”

Posted 6 years ago

“Extremely bad after care on a bathroom purchase, very rude manager, after months of complaints and lots of tears, I've had no choice but to seek legal action. They just don't want to know now they have my money. Such a shame the lady who planned my bathroom originally was fantastic, but no longer works for leekes due to poor management”

Posted 6 years ago

“My husband and I made the worst decision of our lives when we rodered our kitchen from Leekes. The design was wrong meaning if it had been fitted we wouldnt be able to access our patio doors. After the units started peeling we were given a "free upgrade" - but have had nothing but damaged doors and the wrong finish units sent. A year on were still waiting for the units to match! The kitchen cost £13k, and is quite clearly not the high end durable investment it is sold to be. The customer service is appalling.Call backs are promised but never made. The stress and frustration is beyond a joke. We thought we were "treating oursleves" but its turned into a nightmare. Please be warned and take heed, I wouldnt want anyone to have the experience that we have suffered”

Posted 6 years ago

“Arrived on a cold winters day to look for a new 3-piece suite. What a range! We were approached by a lovely sales lady called Karen Thomas who helped us through the maze of offers and gave us a blinding deal on a fantastic Himolla electric reclining suite. She left us alone to think about it and did not hassle us as we had experienced in other retailers and even went to convince her manager to give us a great deal. Well done Karen!”

Posted 6 years ago

“Michelle at the Pontyclun store was very patient and helpful while we chose our new lounge furniture. She did not pressurise us and was well informed about the products available.”

Posted 6 years ago

“My husband and myself, visited leekes on Saturday 11th November 2017 Where we browsed around the store looking for a new suite. When we eventually found one, Shelly was there to guide us nothing was to much trouble for her as I had a lot of questions. Shelly was so knowledgable and answered all my questions. we went on to purchase the suite. thank you once again Shelly from one happy customer.”

Posted 6 years ago

“Made an appointment recently with Bev Berry the Interior design consultant to choose lounge curtains. Bev is a very professional and friendly person who helped us with our choice of material and rail and it was a pleasure to be served by someone so knowledgeable. She even makes a good cup of tea. Thank you Bev.”

Posted 6 years ago

“We were very happy with the service that we got from Shelly - she was very helpful”

Posted 6 years ago

“Today I returned to Leeks at Cowbridge Road, Pontyclun. There I was served by Julie Monaghan. her sales person number is 144901. In the soft furnishing / home textiles dept. This lady was a great help to me in finding the right curtains I wanted.. She was very pleasant and went out of her way to help, can't thank her enough. More shops should have staff like this!”

Posted 6 years ago

“Very helpful salesperson Elliott not pushy just let make our mind up”

Posted 6 years ago

“Because we had the corner unit that we wanted. We were served by Karen Thomas. She is a Furniture Sales Advisor at Leekes store Cowbridge Road , Pontyclun. We found her very helpful and friendly not pushy as in other stores. She gave us time to work out what we wanted and left us alone to do so ! Once we had decided we were going to make a purchase, she went through it all very thoroughly making sure that we understood and were happy to proceed.. She is a asset to your store.”

Posted 6 years ago

“Leekes had a good variety of sofas. Michelle was very polite and helpful.”

Posted 6 years ago

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Leekes is rated 3.8 based on 296 reviews