“Your pillow is like resting your head on a brick. Your CEO wrote to ask how I was enjoying my new pillow. I explained I was very disappointed. He did not reply. So I wrote again, and was ignored again.
If you write me a smug note, and I respond and you ignore me twice. What am I meant to think.
Does anyone in your company care?”
Hi James,
I apologise for missing your emails - I've just found them in my junk folder and got back to you immediately. I'm committed to sorting this out for you and hope to speak to you soon.
Take care,
James
“Sorry not for me. I had a headache when sleeping on the pillow. Swooped original for thinner version but the same happened. Like sleeping on a rock very uncomfortable. Company excellent in dealing with retuning pillow. Awaiting refund.”
Hi Jennifer,
Thank you for taking the time to leave a review. I'm afraid it sounds like you're definitely on the wrong size of the pillow, and so it didn't really stand a chance to help with snoring nor improve your sleep posture in any meaningful way.
I will email regarding setting up a sleep consultation so that we can help sort this out.
Kind regards,
Olivia
“Not a fan ngl. The pillow is like sleeping on a brick and it says you can get your money back if you try it for 2 weeks and you don’t like it but I’ve emailed them and I’ve had no reply. I’d say the pillow worsened my neck pain even though it claims to get rid of it. Also there are different sizes of pillows which is good and for example it recommended getting a size large if your a large build or extra large build but you sleep on your side but it gives no reference as to what they consider to be a large or xl build”
Hi Behrang,
Thank you for your feedback. We hope that the sleep consultation that we have scheduled with you and our Posture Expert helps sort this out.
Kind regards
Hi David,
We are sorry to hear that the pillow wasn't suitable. It does take some getting used to, as it's a completely different sleep experience. We would have been happy to exchange it for a more suitable size for you, or accept it for a refund.
Kind regards
“I can’t seem to fall asleep using this pillow and I get a ache in my shoulders that leads to pins and needles. My job is to demanding for me to have to go through this for even more than 2days. I Have to say I’m not using it. Could I have brought the wrong one?”
Hi Paul,
Thank you for taking the time to leave a review. It does sound like you've got the wrong size pillow, but it's nothing we can't fix! We have been in touch to arrange a Sleep Consultation with our founder and resident Sleep Expert, James, and we are certain we will be able to sort this out for you.
Kind regards