Hi Michael,
Thank you for taking the time to leave a review, and I'm really sorry to hear the smell is lingering for you.
That initial scent is unfortunately quite typical of UK-market foam, and while it can be noticeable at first, we do promise it fades completely with time. Each day should bring some improvement.
Airing the pillow in a well-ventilated room or by an open window can really help speed things up. You could also try adding a few drops of essential oil to your pillowcase if the smell is particularly bothersome.
If there's anything we can do to help further, please don't hesitate to get in touch, we're here to help.
Kind regards
“Bought following claims that it helps reduce snoring (claims that still show up on Facebook feed adverts by you). Doesn't help at all. The pillow is uncomfortable, causes neck ache and is completely overpriced.”
Hi Paul,
Thank you for taking the time to leave a review and I'm sorry to hear of your experience. While we never originally set out to be an anti-snore pillow, we do keep getting named 'best anti-snore pillow' by the press, leading us to embrace this side of postural therapy.
While the pillow will help address snoring, this is only possible if there are no underlying causes (eg a pillow can't and won't fix if you have a blocked nose and have to breathe through your mouth). However, since you mention that it is uncomfortable and causes neck pain, it does indicate that there might be something off with your positioning that is causing this, since the pillow is designed to help neck pain, rather than cause it, and we most often see feedback like yours when eg both legs are touching the bed, causing a twist through the spine.
We're here to assist and would be delighted to help if you would like. Please do just get in touch at hello@levitex.co.uk.
Kind regards
“The pillow smelt of glue when I received it. Washing the case did little, and several weeks later, the smell has only just started to go.
My snoring hasn't stopped or reduced, and my neck has started to hurt after some sleep.
I would have returned it, but I didn't realise I needed to keep the packaging. So I'm stuck with an expensive pillow I don't like.”
Hi,
Thank you for taking the time to leave a review and I'm sorry to hear! It is unfortunate that the foam smell is typical of UK-market foam, due to our stringent fire requirements. We do promise it does go away fully, but if you're particularly sensitive to smells it might be noticable for longer.
I am sorry about your experience and please don't hesitate to get in touch if we could be of any assistance. No reduction in neck pain and no change in snoring is certainly not the usual experience with the pillow, so we would love to have the opportunity to help and improve it for you.
Kind regards
Hi Hugo,
Thank you for taking the time to leave a review and I'm sorry to hear! We're always more than happy to help with advice, tips or exchanges if you're struggling to get used to the pillow, when given the chance. In the UK, exchanges and returns are free within the 44 night trial. Please do get in touch so that we can make sure you're benefiting from the pillow.
Kind regards
“I found my Levitrex orthopaedic pillow felt too much like a solid and too high foam rubber pillow. My other orthopaedic pillow feels as if it is made from many small pieces of material and is far more comfortable.”
Hi Martin,
Thank you for taking the time to leave a review and I'm sorry to hear! We're always more than happy to help with advice, tips or exchanges if you're struggling to get used to the pillow, when given the chance. We completely appreciate the foam is quite an adjustment, especially if you're used to shredded memory foam. In the UK, exchanges and returns are free within the 44 night trial.
Kind regards
Hi,
Thank you for taking the time to leave a review and giving us a try. I'm really sorry to hear it didn't work out for you, I'm pleased that you've taken full advantage of the 44 night trial - that's what it's here for.
Kind regards,
Olivia
Hi Emma,
thank you for taking the time to leave a review and I'm sorry to hear you've not been able to get on with the pillow. It sounds like we might be able to improve your experience with some sleep positioning tips. We'd love to help as our goal is to improve your sleep quality - please just get in touch with us at hello@levitex.co.uk if you'd like this, and please be assured that your 44 night trial applies in the UK so you are of course free to send the pillow back to us for a full refund.
Kind regards
Hi Samir,
thank you for taking the time to leave a review and apologies we've sent the request prior to the dispatch date for your pre-ordered mattress. We hope you love it once it arrives with you!
Hi,
thank you for taking the time to leave a review and I'm sorry to hear of your experience. Based on what you've indicated, it sounds like we may be able to help - please do get in touch at hello@levitex.co.uk and we will be delighted to do so.
Kind regards
Hi Aaron,
thank you for taking the time to leave a review and I'm sorry you've not had a great experience. I've had a look at your order and I believe you'd have just needed a larger size of a pillow, especially minding how you describe the issues you're having. I realise I'm quite late responding to your review so if you get in touch with us quoting this, please be assured that we will be happy to exchange the size of the pillow you have.
Kind regards
Hi
Thank you for taking the time to leave a review and I'm really sorry to hear about your experience so far. Please do get in touch with us - we'd love to help and we normally find that we are able to improve your experience with a few simple tweaks.
We're hoping to hear from you at hello@levitex.co.uk
Kind regards
Oli
“Service was great but haven’t managed to get on very well with the pillow. Struggled with how hard it is and was waking up with a sore back, hips, etc”
“The pillow is not a natural fit for the way I sleep, and I have struggled to get a good night's sleep, with such a flat solid pillow that is not very wide.”
Hi,
I'm sorry to hear that you're not getting on with the pillow! We'd love to help make the two of you a better fit - please just give us a shout at hello@levitex.co.uk
Kind regards
“Heard so many good things about this pillow , bought online , I live in Dubai , it made my neck pain worse . Can’t use it anymore, I wasted my money for something not worth it”
Hi Unaiza,
Thank you for taking the time to leave a review and I'm sorry to hear about your experience. Please be assured that we never strive to make your neck pain worse - so if that's the case, it's usually something we can resolve with a tweak to your sleeping position. We'd love to help - please do get in touch with the team at hello@levitex.co.uk so we can find out a bit more about the issue and advise.
Kind regards
“Great service from Levitex team however the Product rates 2 stars for the following reasons
Firstly the PROs -
1. Great range of pillow sizes to get one which is the right heigh to provide the right support
2. Great comfort in term of the right amount of softness & support
Now for the NEGATIVES -
The reason this product does not get 5 stars is because the foam does not dissipate your body heat and as such it is very hot, leading to a sweaty head !
If the pillow could be more porous to allow airflow or contain some heat conducting material to resolve this issue it would be 5 stars and I would be straight out to buy a mattress if it had the same technology.
If the heat build up issue could be engineered out during a second iteration of a product improvement I would certainly want to buy one as apart from the heat issue it would be perfect.”
“The service has been ok, but I’m very disappointed in the pillow I have purchased . I waited for nearly 3 months before I write about my experience. The pillow
Actually made my neck even worse than before, it has not helped me with my neck pain and sleep, every morning my neck is in more pain and more stiff. I have followed all the instructions you have given and watched all the videos on Instagram. The pillow is too firm and makes my neck very stiff in the morning. So I have decided to stop using this pillow. Any person cannot sleep on one position, we are all human and when we are alseep we change positions to different sides and then sometimes on our back, we cannot sleep in one set position.”
Hi Sajad,
I'm really sorry to hear you've had a bad experience, and particularly that you didn't get in touch with us over the last three months, instead of struggling. We would have connected you with one of our Sleep Experts and made sure that we can actually help you sleep better, as this is our mission. This is an unconditional offer so please feel free to get in touch with us at hello@levitex.co.uk and we will do our best to help.
