“Great product - shame about delays and weak follow up. Had to wait a a while as product out of stock and subsequently delayed by another week. I have however been delighted with the product, once it arrived, and has helped reduced snoring significantly. Shame that the travel version is now also out of stock. Have tried to call few times on a follow up issue to enquire about the travel version but the response has been very patchy as to when calls are answered / returned.”
Hi Barry,
Thank you for taking the time to leave a review and I'm sorry to hear you feel the wait for the pillow was too long. While our Joyous Disaster did wipe us out of stock, we were very grateful to have your support in the form of the pre-order. We certainly aim for our key product to never be out of stock again!
Kind regards,
Olivia
“I love the mattress and plan to keep it. However, I am very disappointed with the pricing. I paid full price for the mattress but a friend who purchased just a pillow, on my recommendation, was offered 15% discount to purchase a mattress one week later. Had I known this was your marketing strategy I would have done the same and ended up with a mattress and pillow for less than the price I paid for a mattress alone.”
Hi Emma,
Thank you for taking the time to leave a review and I'm so sorry you've been disappointed by our offers. While we run very limited promotions, offers and sales, a couple of times a year or so, we did happen to run one for a few days last month and I suspect your friend might have been able to take advantage of this.
Kind regards
Olivia
“We have two pillows from you, a large and a medium one. One bought after an online consultation. Both are proving to be hard, difficult to get used to, even though they seem to align with our sleeping positions. My wife has already given up using hers. Mine, I will get used to I think, with a hope that it becomes a little more pliable over time”
Hi,
Thank you for taking the time to leave a review and your feedback. I'm so sorry to hear about your wife's experience. It is common for the pillow to feel too firm at first but it is a feeling that goes away. We are here to assist if you believe assistance could help - please just get in touch at hello@levitex.co.uk and we'll be happy to advise, and please don't forget that you have 44 nights to return your pillow should you wish to do so.
Kind regards,
Olivia
Hi Malcolm,
Thank you for taking the time to leave a review and I'm sorry to hear you're yet to see an improvement! Please do get in touch with us at hello@levitex.co.uk and we'll be happy to advise on how to get the most out of your new pillow.
Kind regards,
Olivia
Hi Helen,
Thank you for taking the time to leave a review and I'm sorry to hear your neck is sore! Please do get in touch with us at hello@levitex.co.uk and we'll be happy to advise on how to get the most out of your new pillow. A sore neck is the opposite of what the pillow intends to achieve.
Kind regards,
Olivia
Hi Steve,
Thanks for taking the time to leave a review and I'm sorry to hear you've not felt a difference. As it is with complex conditions, we would normally like to speak to you privately to be able to recommend any tweaks that might improve your comfort. Please do get in touch at hello@levitex.co.uk and we'll be happy to help
Kind regards
Olivia
“I bought this pillow for my partner who is a loud and persistent snorer. The pillow was fantastic for the first few nights- I heard no snoring at all- but sadly it hasn't stood the test of time very well (we've had it for around a month I think). Although his snoring is a bit quiter with the pillow, it is still there. We are keeping it, and in fact have bought another one for the other house because it's better than just our regular pillows in that he snores more quietly than before, so it's better than nothing. However, as I am a light sleeper the pillow has not solved our problem and unfortunately we have had to resort to seperate rooms when possible, for now.”
Hi Zena,
Thank you for taking the time to leave a review and I'm sorry to hear! We're here to help - if you suspect your pillow is too high, please do get in touch and we will help with either positioning tips or an exchange of the size.
Kind regards
“I don’t think it made a huge of a difference. I found that the cushion was way too low. I tried it for few weks to see if I can get used it to it but it was a bit uncomfortable. I would’ve sent it back but I accidentally threw the box. Oh well”
Hi Hind,
Thank you for taking the time to leave a review and I'm sorry to hear! We're here to help with advice and tips - please don't hesitate to get in touch if you're struggling to get used to the pillow. We will also assist with an exchange if you need a size up - in the UK, exchanges are free as are returns.
Kind regards
“I can see a small improvement in my neck but I find the pillow a bit small and not particularly comfortable. A lot of money to spend to be disappointed.”
Hi David,
Thank you for taking the time to leave a review and I'm sorry to hear! From even my own personal experience, I can attest that one's perception of the comfort of the pillow drastically changes through the course of using it. It is on the first night for some, after a couple of nights for others and rarely, after a few weeks. I do hope you have had an improved experience and please don't hesitate to get in touch if we could offer any help at all.
Kind regards
“Purchased with the intention to reduce snoring. Has made no difference according to my snorelab app.
Took a while to get used to the firmness of pillow. Will continue to use for sleep position but disappointed not to reduce snoring.
Snoring is multifactorial, however the pillow was meant to be one cog in the machine to improve things.”
Hi,
Thank you for taking the time to leave a review and I'm sorry to hear about your experience!
Our method of pillow + optimised sleeping position (which I'm so glad to hear you've taken to!) is able to address the issue of snoring for about 2/3rd of snorers. There's unfortunately only so far that positional therapy will go, although I do hope that you've found some more improvement upon persevering with the pillow.
Kind regards
