“The problem we have is the movement on the mattress if only it had some sort of velcro straps on each corner to keep it in place otherwise I give it five for comfort”
“Service was ok, box arrived open as driver stated it had opened in the van. I think better packaging should be used as seemed to have something heavy on it that caused the box to split.”
Hi Scott,
thank you for taking the time to leave a review and I'm so sorry to hear that the box arrived split! That's not acceptable and we will be taking it up with DPD as it is way below the levels of service we strive to provide. I'm not sure if you had gotten in touch but please be assured that we would happily exchange any damaged orders.
Kind regards
Hi Victoria,
thank you for your recent order and taking the time to leave a review. I'm really sorry to hear the foam smell is bothering you. It's unfortunately typical of UK market foam. It does go away and should only get better from here. If you have any concerns, please do get in touch with us at hello@levitex.co.uk and we will be happy to advise.
“It is a good pillow and great for sleeping on side but when you sleep in multiple positions, for some of those (front, back) it is too big and too hard.”
Hi,
Thank you for taking the time to leave a review and I'm sorry to hear about you're not finding the pillow suitable. We'd never recommend front sleeping, as it is impossible to optimise your sleep posture and reap the benefits while on your front.
The pillow is designed to fill in the space between your head and the bed either on your side or on your back, depending on the size you chose. It's okay if you eg are a side sleeper who turns to your back at some point in the night as movement is natural, but the position you go to sleep in is the one you spend the longest in and therefore if you have a side sleeping size, we wouldn't recommend using it to go to sleep on your back (and especially your front).
I really hope this helps - please don't hesitate to get in touch with us at hello@levitex.co.uk if we could be of any further help.
Kind regards
“Great if you continue to sleep on your side all night but once you move to another position you have to swap your pillows around which is not happening while you're asleep resulting in aches the next morning!”
Hi Paul
thank you for your order and taking the time to leave a review. The position that you *go* to sleep in is the one you spend the most time in, so as long as your mattress isn't working against you, you shouldn't be waking up with aches, even if you swap positions throughout the night. Please do get in touch as we'd love to help you optimise your sleep further.
“The pillow is okay, however, it didn't improve my sleep drastically. The price is too high for the pillow. I didn't return as I can't bother to organise the courier.”
“Some nights I sleep really well but at least 4 nights out of 7 I don't. I still snore and the main reason for purchasing the pillow was to hopefully reduce snoring.”
“The mattress and pillows are great; very much worth the investment. Unfortunately a month later the mattress still has a distinct smell. It would be great if there were additional delivery options; for a company that targets people with back pain, not having the option to bring the mattress to the right room / put on the bed was a minus. It would also have been helpful to have a service to pick up our old mattress at the same time.”
Hi Anna,
Thank you for taking the time to leave a review. The smell is unfortunately typical of foam products in the UK, but we promise it goes away. We will absolutely take your delivery feedback on board. While we're looking for ways to have your old mattress picked up, we've found it hard to find a suitable company that might deliver 'to the room' as we just don't ship out the quantities that they require just yet. Nevertheless, it's definitely on the cards for the future :)
“I am using the pillow, I have not found it as comfortable as I would have liked. I fall asleep on my front and find it hard, then at some point turn over and sleep on my back for the duration, where it works well.”
“Confused access to Website meant that I ordered a pillow without being asked the question on height, sleeping position, etc which are key to the Levitex service. This was resolved before dispatch but should not have occurred. I note this Review is for the Medium pillow which I did not receive!”
Hi Ivana,
thank you for taking the time to leave a review! You're absolutely correct, the size you have is made for side sleeping and not suitable for long term back sleeping. It's simply because the space between your head and the bed is different when you side sleep (ear to bed) and when you back sleep (back of the head to bed).
If you fall asleep on your side and only swap to back at some point in the night sometimes, you're fine as the position you go to sleep in is the one you spend the most time in and so you'll still reap the benefits of optimised sleep posture.
Please don't hesitate to get in touch with us at hello@levitex.co.uk if we could be of any further help.
Kind regards
The team at Levitex
Hi, thanks for taking the time to leave a review! It sounds like your sleeping position may need a tweak, particularly if you don't pop an old pillow between your knees and ankles and twist throughout the night. Please do get in touch with us at hello@levitex.co.uk and we will be happy to advise as our goal is genuinely to improve your sleep quality.
Hi Jo!
Thank you for taking the time to leave a review. While some people won't see a change to their sleep, especially if there's an underlying issue, we often find that instead of an underlying issue, it's due to an either wrong size of pillow or the sleeping position needing a tweak to ensure it's optimised. Please do get in touch at hello@levitex.co.uk and we will be delighted to help and see if this is the case for you.
Kind regards
Hi Dimitra,
Thank you for taking the time to leave a review. That doesn't sound right - but more often than not it's just a simple tweak to our your sleeping position or pillow size that we need to employ to sort out the issue. Please do reach out at hello@levitex.co.uk as our goal is genuinely to improve your sleep quality and we'd love to help.
