“I can see a small improvement in my neck but I find the pillow a bit small and not particularly comfortable. A lot of money to spend to be disappointed.”
Hi David,
Thank you for taking the time to leave a review and I'm sorry to hear! From even my own personal experience, I can attest that one's perception of the comfort of the pillow drastically changes through the course of using it. It is on the first night for some, after a couple of nights for others and rarely, after a few weeks. I do hope you have had an improved experience and please don't hesitate to get in touch if we could offer any help at all.
Kind regards
“Purchased with the intention to reduce snoring. Has made no difference according to my snorelab app.
Took a while to get used to the firmness of pillow. Will continue to use for sleep position but disappointed not to reduce snoring.
Snoring is multifactorial, however the pillow was meant to be one cog in the machine to improve things.”
Hi,
Thank you for taking the time to leave a review and I'm sorry to hear about your experience!
Our method of pillow + optimised sleeping position (which I'm so glad to hear you've taken to!) is able to address the issue of snoring for about 2/3rd of snorers. There's unfortunately only so far that positional therapy will go, although I do hope that you've found some more improvement upon persevering with the pillow.
Kind regards
Hi Teresa,
Thank you for taking the time to leave a review and I'm sorry to hear! We're always more than happy to help with advice, tips or exchanges if you're struggling to get used to the pillow, please just get in touch.
Kind regards
Hi Gweneth,
Thank you for taking the time to leave a review and I'm sorry to hear! We're always more than happy to help with advice, tips or exchanges if you're struggling to get used to the pillow, when given the chance. Please do get in touch so that we can assist and help you benefit from the pillow.
Kind regards
Hi Maryam,
Thank you for taking the time to leave a review. If you unzip the pillowcase, there's a label in there that tells you the size of each pillow. I hope this helps - please don't hesitate to get in touch if we could be of any assistance.
Kind regards,
Olivia
Hi,
Thank you for taking the time to leave a review and I'm sorry to hear you're not yet experiencing the benefits of optimised sleep posture. We'd love to help turn your experience around and do our best to help with your neck and shoulder pain. Please do get in touch at hello@levitex.co.uk and we will be delighted to assist.
Kind regards,
Olivia
“Order arrived quickly, however the pillow is ridiculously small for a pretty expensive item and standard pillow cases are far too big. When contacted about it the reason was to keep the cost down!!!”
Hi,
Thank you for taking the time to leave a review and I'm sorry to hear the pillow hasn't met your size expectations. In our design process, we've learnt that there was no performance nor comfort benefit to increasing the size of the pillow, but it would have significantly driven the product price up (as we don't vacuum pack them), and so we've decided against it.
The biggest size of the pillow fills out a standard British pillowcase well, with slightly more loose fabric present with the smaller sizes. I completely appreciate this might be bothersome, and apologise for any inconvenience caused.
Kind regards,
Olivia
“The problem we have is the movement on the mattress if only it had some sort of velcro straps on each corner to keep it in place otherwise I give it five for comfort”
“Service was ok, box arrived open as driver stated it had opened in the van. I think better packaging should be used as seemed to have something heavy on it that caused the box to split.”
Hi Scott,
thank you for taking the time to leave a review and I'm so sorry to hear that the box arrived split! That's not acceptable and we will be taking it up with DPD as it is way below the levels of service we strive to provide. I'm not sure if you had gotten in touch but please be assured that we would happily exchange any damaged orders.
Kind regards
Hi Victoria,
thank you for your recent order and taking the time to leave a review. I'm really sorry to hear the foam smell is bothering you. It's unfortunately typical of UK market foam. It does go away and should only get better from here. If you have any concerns, please do get in touch with us at hello@levitex.co.uk and we will be happy to advise.
“It is a good pillow and great for sleeping on side but when you sleep in multiple positions, for some of those (front, back) it is too big and too hard.”
Hi,
Thank you for taking the time to leave a review and I'm sorry to hear about you're not finding the pillow suitable. We'd never recommend front sleeping, as it is impossible to optimise your sleep posture and reap the benefits while on your front.
The pillow is designed to fill in the space between your head and the bed either on your side or on your back, depending on the size you chose. It's okay if you eg are a side sleeper who turns to your back at some point in the night as movement is natural, but the position you go to sleep in is the one you spend the longest in and therefore if you have a side sleeping size, we wouldn't recommend using it to go to sleep on your back (and especially your front).
I really hope this helps - please don't hesitate to get in touch with us at hello@levitex.co.uk if we could be of any further help.
Kind regards
“Great if you continue to sleep on your side all night but once you move to another position you have to swap your pillows around which is not happening while you're asleep resulting in aches the next morning!”
Hi Paul
thank you for your order and taking the time to leave a review. The position that you *go* to sleep in is the one you spend the most time in, so as long as your mattress isn't working against you, you shouldn't be waking up with aches, even if you swap positions throughout the night. Please do get in touch as we'd love to help you optimise your sleep further.
“The pillow is okay, however, it didn't improve my sleep drastically. The price is too high for the pillow. I didn't return as I can't bother to organise the courier.”
“Some nights I sleep really well but at least 4 nights out of 7 I don't. I still snore and the main reason for purchasing the pillow was to hopefully reduce snoring.”
“The mattress and pillows are great; very much worth the investment. Unfortunately a month later the mattress still has a distinct smell. It would be great if there were additional delivery options; for a company that targets people with back pain, not having the option to bring the mattress to the right room / put on the bed was a minus. It would also have been helpful to have a service to pick up our old mattress at the same time.”
Hi Anna,
Thank you for taking the time to leave a review. The smell is unfortunately typical of foam products in the UK, but we promise it goes away. We will absolutely take your delivery feedback on board. While we're looking for ways to have your old mattress picked up, we've found it hard to find a suitable company that might deliver 'to the room' as we just don't ship out the quantities that they require just yet. Nevertheless, it's definitely on the cards for the future :)
“I am using the pillow, I have not found it as comfortable as I would have liked. I fall asleep on my front and find it hard, then at some point turn over and sleep on my back for the duration, where it works well.”
“Confused access to Website meant that I ordered a pillow without being asked the question on height, sleeping position, etc which are key to the Levitex service. This was resolved before dispatch but should not have occurred. I note this Review is for the Medium pillow which I did not receive!”
