Hi Elaine,
thank you for taking the time to leave a review and I'm sorry to hear the pillow is too low. We are happy to exchange or accept a return of your pillow within your 44 night trial period if you're within the UK, so if you believe you need a bigger size, please just get in touch with us at hello@levitex.co.uk and we will be happy to assist.
Kind regards
Hi,
Thank you for taking the time to leave a review and I'm really sorry to hear this has been your experience! If you're not getting on with the pillow, more often than not it will be that you either have the wrong size or your sleeping position needs a tweak. Please do get in touch at hello@levitex.co.uk as we're always here to help!
Kind regards
Oliwia
Hi Pawel,
Thank you for taking the time to leave a review. We'd love to know what to improve on to earn a higher ranking from you, as we pride ourselves on our customer service. If you could be so kind as to send your feedback to hello@levitex.co.uk, we'd really appreciate it!
Hi Dave,
Thank you for taking the time to leave a review and I'm sorry to hear about your experience. We'd love to help advise on how to optimise your sleeping position in order to reduce snoring (it's a two-fold approach with the pillow and the sleeping position). Please just give us a shout at hello@levitex.co.uk
Hi Adrian,
Thank you for taking the time to leave a review and I'm sorry to hear about your experience. We'd love to help as our mission is to genuinely improve your sleep posture, and if you're not getting on with the pillow there's normally a reason. Please just give us a shout at hello@levitex.co.uk
“Not for me… I’ve used several posture type pillows over the years so have some experience. I know they smell for a while, I know they take time to get used to…
After many weeks the smell is still too strong despite being aired.
I find it too sort in length for side sleeping and it’s very small in my normal sized pillow cases.
It actually makes my head and neck uncomfortable and slightly achey (I’m prone to migraines and cluster headaches so after a couple of weeks of having to swap the pillow out mid-night I stopped using the pillow due to the discomfort)”
Hi Peter,
Thank you for taking the time to leave the review. Delivery has been attempted three times, and I believe the team is now assisting you in redirecting the parcel to the correct address.
Hi James, I'm really sorry to hear you haven't used the pillow. The smell is unfortunately typical of foam products, but if you're particularly sensitive to it, washing the outer pillow cover and airing the pillow out for a couple of days helps.
You are of course free to return the pillow too - please just get in touch with our team at enquiries@levitexfoams.com to arrange this.
Kind regards
Olivia
Hi Venice,
Thank you for your review and I'm sorry to hear about your experience with the pillow. At the height and size you've ordered, it's unlikely the pillow would be too big, so it may be a matter of your sleeping position. We care about helping you optimise your sleep posture most of all, so I am determined to sort this out for you. I will email you with further details.
Kind regards
Olivia
“Your pillow is like resting your head on a brick. Your CEO wrote to ask how I was enjoying my new pillow. I explained I was very disappointed. He did not reply. So I wrote again, and was ignored again.
If you write me a smug note, and I respond and you ignore me twice. What am I meant to think.
Does anyone in your company care?”
Hi James,
I apologise for missing your emails - I've just found them in my junk folder and got back to you immediately. I'm committed to sorting this out for you and hope to speak to you soon.
Take care,
James
Hi Jennifer,
Thank you for taking the time to leave a review. I'm afraid it sounds like you're definitely on the wrong size of the pillow, and so it didn't really stand a chance to help with snoring nor improve your sleep posture in any meaningful way.
I will email regarding setting up a sleep consultation so that we can help sort this out.
Kind regards,
Olivia
“Sorry not for me. I had a headache when sleeping on the pillow. Swooped original for thinner version but the same happened. Like sleeping on a rock very uncomfortable. Company excellent in dealing with retuning pillow. Awaiting refund.”
“Not a fan ngl. The pillow is like sleeping on a brick and it says you can get your money back if you try it for 2 weeks and you don’t like it but I’ve emailed them and I’ve had no reply. I’d say the pillow worsened my neck pain even though it claims to get rid of it. Also there are different sizes of pillows which is good and for example it recommended getting a size large if your a large build or extra large build but you sleep on your side but it gives no reference as to what they consider to be a large or xl build”
Hi Behrang,
Thank you for your feedback. We hope that the sleep consultation that we have scheduled with you and our Posture Expert helps sort this out.
Kind regards
Hi David,
We are sorry to hear that the pillow wasn't suitable. It does take some getting used to, as it's a completely different sleep experience. We would have been happy to exchange it for a more suitable size for you, or accept it for a refund.
Kind regards
“I can’t seem to fall asleep using this pillow and I get a ache in my shoulders that leads to pins and needles. My job is to demanding for me to have to go through this for even more than 2days. I Have to say I’m not using it. Could I have brought the wrong one?”
Hi Paul,
Thank you for taking the time to leave a review. It does sound like you've got the wrong size pillow, but it's nothing we can't fix! We have been in touch to arrange a Sleep Consultation with our founder and resident Sleep Expert, James, and we are certain we will be able to sort this out for you.
Kind regards
