“The service has been ok, but I’m very disappointed in the pillow I have purchased . I waited for nearly 3 months before I write about my experience. The pillow
Actually made my neck even worse than before, it has not helped me with my neck pain and sleep, every morning my neck is in more pain and more stiff. I have followed all the instructions you have given and watched all the videos on Instagram. The pillow is too firm and makes my neck very stiff in the morning. So I have decided to stop using this pillow. Any person cannot sleep on one position, we are all human and when we are alseep we change positions to different sides and then sometimes on our back, we cannot sleep in one set position.”
Hi Sajad,
I'm really sorry to hear you've had a bad experience, and particularly that you didn't get in touch with us over the last three months, instead of struggling. We would have connected you with one of our Sleep Experts and made sure that we can actually help you sleep better, as this is our mission. This is an unconditional offer so please feel free to get in touch with us at hello@levitex.co.uk and we will do our best to help.
“The medium pillow doesn’t fit a normal pillow case way too small and I thought the pillow had a funny smell I had to spray it with perfume for weeks until the smell went”
“It is just a flat foam pillow. I have tried some others with better shape. it is ok to sleep on the side but far too firm to sleep on the back.
Like a lot of foam mattresses or pillows, there is a very strong smell when they are brand new but this one still smells after 10 days whereas I have aired it a lot.
Quite disappointing for the price.”
Hi Pascal,
Thank you for taking the time to leave a review. We don't cut the pillows into funky shapes as it's unnecessary, so you are right that it's just a flat foam pillow - with the right properties, a flat foam pillow is all you need. :)
The size you have purchased is more suitable for back sleeping, rather than side sleeping (unless you're below 5'1), if you are finding it too firm then I'd suggest making sure it's just your head on the pillow, rather than the shoulders as well.
I'm sorry you feel disappointed and please be ensured that we offer a 44 night trial on the pillows, so if you are not finding it suitable, you can just return it.
Kind regards
Olivia
Hi,
I'm very sorry James missed your email. He's very committed to personally checking in on everyone and so is quite upset he didn't catch your response. I believe he's got back to you now, if I could personally be of any further help, please don't hesitate to reach out at enquiries@levitexfoams.com
Kind regards
Olivia
Hello,
The pillow size you've purchased is only suitable for back sleeping (if you're below 5'10) and side sleeping if you're below 5'1. If you don't fit into either of these sleeper categories, then it is going to be too thin for you. We're happy to exchange it if this is the case - please just give us a shout at enquiries@levitexfoams.com
Kind regards
Hi,
Thank you for your review and I'm sorry that you didn't feel like the pillow has improved your sleep. This may be down to your sleeping position which we would be happy to chat through with you. However, please be assured that you also have 44 days to return your pillow back to us if you don't feel like it's suitable.
Kind regards
Olivia
Hi Ashvin,
Thank you for your review. The Levitex pillow is designed to not have much give in order to optimise your sleep posture. It sounds like you may have had the wrong size - we would be happy to help you find the right one should you wish to give it another try.
Kind regards
Hi Andrew,
Thank you for taking the time to leave a review, and we are so sorry that the size isn't right for you.
We'd love to sort this out for you with a sleep consultation and a pillow exchange - please would you get in touch with us at enquiries@levitex.co.uk so that we can get you sleeping better?
Kind regards
Hi Norma,
Thank you for taking the time to leave a review and we are sorry that the original pillow wasn't quite right.
We got in touch with you on the 3rd of September to arrange a complimentary video consultation to get some information regarding your sleep.
If you would still like this, please just us know - we are quite sure that we can improve your experience with a different size of a pillow.
Kind regards