Liberty Games Reviews

Name: Liberty Games
Rating: 4.87

4.9 Rating 14,304 Reviews

100 %

of reviewers recommend Liberty Games

4.9

Based on 14,304 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Liberty Games Review "Superb service. Table is beautiful and the guys that delivered and set up were brilliant. Would 100% recommend Liberty Games. Thank you :)"

About Liberty Games:

The Games Room Specialists

Visit Website

Phone:

01372 840 920

Location:

Unit B2 Longmead Business Centre Blenheim Road Epsom Surrey
KT19 9QQ

Liberty Games 5 star review on 7th October 2025

2049

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Delivery delayed”

Helpful Report

Posted 1 year ago

“Had a couple of issues arranging a suitable delivery date (they initially tried to deliver earlier than the website suggested which didn’t work for me) but once resolved, and, to be fair, Liberty Games were very responsive, the delivery guys were courteous and helpful. The product (pool table) is good and I am pleased with it. The extras (eg the table cover and the stand for the cues) are not of the highest quality.”

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Posted 1 year ago

“The game is superb and thankfully we had lads on hand to help with Notting the lift and then level it after the delivery guys left. They were total jobs worths and refused to take up in the lift, were reluctant to assemble (even though it was paid for) didn’t take the packaging and never left it level (being the whole point of the game). The game however is great and cannot be faulted. Sad that you are let down by idiots. Sack em or get another firm. I will think twice about further purchases.”

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Posted 1 year ago

“Very fast delivery, seems like a good quality product only reason for the 3 star is I recieved a email about checking the item as soon as it arrived so any damages can be rectified by christmas. I did as instructed and noticed the laminate had started peeling on the side. Emailed the customer service about it and i have zero response.”

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Posted 1 year ago

“Hi, I ordered a white lincs pool table , the person who delt with the sale over the phone was well mannered and helpful. I received my large package promptly. The delivery guys were helpful nothing was a problem they brought the large heavy box containing our new white lincs pool table and put it where we asked, inside our home . This pool table is now all wrapped up and at a friend's house has its too large to hide in our home. We haven't checked the contents has yet this will be on Christmas day when our friends deliver it back to our home. I sure everything will be okay and feel confident Liberty Games will look after us if any thing is a miss. Kind Regards. Mrs Bond.”

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Posted 1 year ago

“The sales service was good. The delivery guys were also very good, great service, called me 30mins before the delivery. They even helped me get the table into the house. I did pay for the installation, a considerable sum I thought, but went with it. The guys would be experienced etc. Turns out the delivery guys did the installation they don't get paid any extra so the installation consists of putting the legs on. I did the rest myself. Bit disappointing really, I wouldn't have paid the £100 installation fee if I'd been told on the phone.”

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Posted 1 year ago

“6ft snooker table/table tennis ...good product but legs don't look that strong .. it's for a youth club so time will tell !”

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Posted 1 year ago

“Great communication on delivery. Some of the lines on the table a bit smudged:(.”

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Posted 2 years ago

“My order arrived few days late however the customer service was nice and cooperative”

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Posted 2 years ago

“Hi I received the item. The reason for okay review is because one of the 2 halves of the table tennis top has come slightly curved and it doesn’t line up properly in the middle where the net is placed!”

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Posted 2 years ago

“The pool table is great, just as advertised..the delivery,when it happened was top notch..managed to get through small rooms in my flat into my store room. However it took 2and a half weeks and alot of phonecalls and reorganizing of delivery days before it came.”

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Posted 2 years ago

“Delivery was fine once we managed to get it arranged, the delivery company used by Liberty did not communicate at all and we had to phone Liberty to get a date for delivery. Communication from Liberty was good and they were very helpful with the delivery issue. We are a hospital taking delivery of a pool table which is why the delivery dates and times needed to be organised to minimise disruption to the ward.”

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Posted 2 years ago

“Item arrived we packaged and in working condition which is great to see. I did however pay for next day delivery and it arrived a day late. I also never received a phone call from the courier even though wad told on delivery instructions I would get one.”

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Posted 2 years ago

“Seems to be ok but noticed slight damage to corners where veneer is coming away. Haven't trued it yet so can comment on its performance From order to delivery was excellent though”

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Posted 2 years ago

“received the multi games table in good time however there was a fault on the cloth on the pool table. Their customer service was very good and we resolved the issue with a partial refund”

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Posted 2 years ago

“We ordered in good time for Christmas, but I had to chase weekly for any update on delivery. In the end liberty sorted out a special courier which was fantastic and the games table we ordered is fantastic. Better updates on delivery dates would have gained more stars.”

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Posted 2 years ago

“So service is as good - arrived on time but the item was damaged. Not a disaster we compromised and still enjoyed the Christmas celebration. Overall happy with our purchase . I’m sure If we made a fuss we could exchange but not necessary.”

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Posted 2 years ago

“Delivery was good, although wouldn't take it up two flights of stairs. I understand the reasoning but it meant I had to do it :-)”

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Posted 2 years ago

“I have ordered a ping pong table and requested for a specific time for delivery and installation. Courier arrived 2 hours before and I had to rearranged date for the service.”

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Posted 2 years ago

“The online chat was very good and the informative given helped in making my decision. I did feel a table of this type would have come with a free accessory pack and especially a cover of some description ?? The delivery company did a great job of fitting me in quickly and the table came exactly when promised. it was installed very quickly and in hindsight too quickly... as I was away this weekend so I didn't get a chance to try it until yesterday. I played several games yesterday and it was very evident that the table was not very level and needed to be further adjusted by myself and a friend. I was expecting a perfect set-up of the table I'm so somewhat disappointed with that point. Looking forward to an email or a call 07909 520668”

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Posted 3 years ago

Liberty Games is rated 4.9 based on 14,304 reviews