Liberty Games Reviews

Name: Liberty Games
Rating: 4.88

4.9 Rating 15,686 Reviews

100 %

of reviewers recommend Liberty Games

4.9

Based on 15,686 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

"Superb service. Table is beautiful and the guys that delivered and set up were brilliant. Would 100% recommend Liberty Games. Thank you :)"

About Liberty Games:

The Games Room Specialists

Visit Website

Phone:

01372 840 920

Location:

Unit B2 Longmead Business Centre Blenheim Road Epsom Surrey
KT19 9QQ

Liberty Games 5 star review on 12th November 2026

Kathryn Black

Liberty Games 5 star review on 11th November 2026

Laura Palmer

Liberty Games 5 star review on 9th November 2026

Anonymous

2175

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall good experience, happy with table and delivery/assembly, only thing was there was a slight imperfection in the table lid part when it was delivered, have emailed the enquiry email and still waiting to hear back.”

Helpful Report

Posted 4 weeks ago

“Great table. Delivery people were a bit of a joke though, they wouldn't carry it down about 10 steps. Absolute joke. I did it with my brother with ease in the end. Because of that I will not be ordering from this company again, which is a shame as I was going to order the dining table/pool table.”

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Posted 2 months ago

“Ordered the Strikeworth 6ft table. It took a few weeks to arrive but we expected that from a smaller company. We did get updates about the delivery though and it did arrive on the day we expected. The couriers were very friendly and efficient too. Giving 3 stars though because we believe one of the pieces we received is wrong. There are 2 support beams, and one of them should have pre-drilled holes in it for the cue holders. We believe we got 2 undrilled beams by accident. We decided not to contact for a replacement though as we had 2 excited children and wanted to get the table assembled asap and didn't want to wait another 2 weeks. We can put the cues elsewhere. The table itself is also a little wobbly. It constantly needs adjusting to make it level and the latches to keep the swivelling table into place should be a tighter fit. 2 sticky spongy things came in the box, and although not in the instructions or component list, we have used these to try and 'wedge in' 2 of the latches. We will likely need to buy more of these ourselves though, as right now the table sits uneven. Decent enough product, but be wary that the nature of the swivelling table means it is not as stable as a dedicated pool table. Also, you will need several people to put this together unless you want a trip to A & E.”

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Posted 2 months ago

“The customer service was good however my pool table was chipped badly on a leg however I did get some money back which I’m grateful for. So thank you.”

Helpful Report

Posted 3 months ago

“Delivery was difficult to arrange as no options given and if unable to accept the offered date you have to wait up to 2 weeks for another day to be offered. Other than that service was quick and products decent, although with some minor scratching on some surfaces.”

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Posted 3 months ago

“I was very pleased with my new slate bed pool table, low score, because there was no comucation, I had to email them first everytime, and i had a very long wait for the table to arrive, it was put down to a back log of orders due to the business who makes the table having unforeseen family circumstances . But these this happen from time to time, but a big thanks the table is really nice, I will use liberty games again kind regards”

Helpful Report

Posted 3 months ago

“firstly ordered a pool table from liberty, was advised 2-4 days delivery on their site, got an email next day saying the couriers (Furdeco) had been in contact to arrange a delivery date, which they hadn't, a week passed and contacted liberty and was told the couriers were very hard to get hold of but they would try. Didnt hear anything from anyone so next day i sat in a hold queue (110!) with the couriers before getting cut off when i was next caller, few days later finally receieved a txt message advising delivery would be in a day or two, this was after 9 days with no communications from Furdeco or Liberty, after this table was delivered as promised with no other issues. Then ordered a virtual pinball machine, searched around and LIberty were best price and, crucially this time, delivered by DHL next day, fantastic. However when assembling I noticed the pinball glass was really dirty and smeared on the inside (!?), thought about returning but was worried about further hassle so dissassembled and cleaned thoroughly, fine now but not great experience really”

Helpful Report

Posted 5 months ago

“Order placed on Jan 5 and was told a 12-16 week wait for pool table to be built, was offered an in-stock one but it wasn’t to my choice. Ordered a number of items as well as the table and everything else was delivered well beforehand. Communication was good regarding delivery of table and was initially told a date of May 11 which was outside of 16 week promised date. However got a call out of blue from Steve to say table would be delivered and fitted on 22 April. This was also confirmed the day before by Steve in a phone call. The day of fitting came and drivers arrived on the time they said but unbeknown to them the wrong colour table legs had been supplied and was for another order the following day. They could therefore not fit table and had to leave on floor and promised that Steve would ring with a solution. He duly did later in the day apologising for the error and promised they would be delivered and fitted the following week when fitters would be in my area. Not ideal for me personally but was impressed with how he acted to sort the error. As I write this I havent had the legs delivered (as only yesterday) but my initial dealings with Steve I have no doubt he will deliver as promised. My rating as OK is due to the error, but mistakes do happen and I was the unfortunate one on this occasion. Would have been excellent otherwise. Would I use liberty games again ? Probably.👍”

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Posted 6 months ago

“easy process quick delivery rime”

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Posted 7 months ago

“Liberty Games did all they could to help. The problem was with the carrier DHL. Bob was very helpful in chasing the carrier. The goods arrived late and the carton was badly ripped. Fortunately the cue case was not damaged.”

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Posted 10 months ago

“Great service Table a bit noisy when balls potted”

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Posted 1 year ago

“Product great, shame delivery could only be to the ground floor”

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Posted 1 year ago

“Bought a table top table tennis table. Ordering was easy, and delivery prompt and when they said. Delivery driver took the heavy package all the way to where I wanted it. Only issue is the spring loaded net on the table isn't very rigid and leans in quite a bit where stretched across!”

Helpful Report

Posted 1 year ago

“Love the table. Delivery was NOT good. One guy walked off as it needed to go the end of the garden in our cabin and said it was too difficult. The other man needed the assistance of my husband and 2 sons. I found the one delivery man rude and would never want him delivering anything to me again. Thank goodness for the one man who knew what he was doing. It would be good to hear from Liberty games as I think they should know about their couriers.”

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Posted 1 year ago

“Not received my purchase yet”

Helpful Report

Posted 1 year ago

“The ordering and delivery process was a bit disappointing. The website should be improved to clearly state & stress clearly the company doesn’t recommend putting some products anywhere but a ground floor. We ordered and basically received a call explaining it can’t go where we’d planned, all of that could be explained on their website and saved me the hassle. This necessitated changing the type of table to a smaller one, and as I’d purchased a load of accessories separately (balls, snooker cues, cover etc all of that was now ‘too big). The delivery window was not met, and I think maybe they forgot us, because once I chased them (after 2 weeks of radio silence), they gave me a delivery window just a few days away. The couriers were not professional, not unfriendly, just a couple of likely lads in a beat up van, with no handbrake so they had to roll it against a wall in the street LOL (it’s hilly where we are). The 6’ pool/air hockey flip table I ended up with needed to be carried upstairs , but their delivery guys wouldn’t do it,(and we were informed they wouldn’t so no surprise there).. so I had to pay another £90 to have a local moving company move it for me (literally done in two minutes). We weren’t in a hot hurry, so none of this really mattered, everyone I spoke with or communicated with at Liberty was good, just let down by their cheap shipping, processes and website info: so easy to fix. The product is fun , was easy to assemble and although hard to level it’s good enough for family fun. It’s not meant to be a serious pool table, but it’s good enough to have competitive games with my teens and overall we think it’s a great family fun product and will be worth the money.”

Helpful Report

Posted 1 year ago

“Good service, only issue was a half inch chip along the top outer edge of the pool table, probably damaged in transit as there was a torn, bashed edge of the packaging”

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Posted 1 year ago

“The item is good but the delivery men would not take it down to my mancave 50 meters down thegarden.”

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Posted 1 year ago

“Solid product but the closing mechanism is pretty poor - What a shame :(”

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Posted 1 year ago

“Decent communication and pretty fast delivery.”

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Posted 1 year ago

Liberty Games is rated 4.9 based on 15,686 reviews