Liberty Games Reviews

Name: Liberty Games
Rating: 4.87

4.9 Rating 13,763 Reviews

100 %

of reviewers recommend Liberty Games

4.9

Based on 13,763 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Liberty Games Review "Superb service. Table is beautiful and the guys that delivered and set up were brilliant. Would 100% recommend Liberty Games. Thank you :)"

About Liberty Games:

The Games Room Specialists

Visit Website

Phone:

01372 840 920

Location:

Unit B2 Longmead Business Centre Blenheim Road Epsom Surrey
KT19 9QQ

Liberty Games 5 star review on 25th April 2025

1968

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ordering and delivery process was a bit disappointing. The website should be improved to clearly state & stress clearly the company doesn’t recommend putting some products anywhere but a ground floor. We ordered and basically received a call explaining it can’t go where we’d planned, all of that could be explained on their website and saved me the hassle. This necessitated changing the type of table to a smaller one, and as I’d purchased a load of accessories separately (balls, snooker cues, cover etc all of that was now ‘too big). The delivery window was not met, and I think maybe they forgot us, because once I chased them (after 2 weeks of radio silence), they gave me a delivery window just a few days away. The couriers were not professional, not unfriendly, just a couple of likely lads in a beat up van, with no handbrake so they had to roll it against a wall in the street LOL (it’s hilly where we are). The 6’ pool/air hockey flip table I ended up with needed to be carried upstairs , but their delivery guys wouldn’t do it,(and we were informed they wouldn’t so no surprise there).. so I had to pay another £90 to have a local moving company move it for me (literally done in two minutes). We weren’t in a hot hurry, so none of this really mattered, everyone I spoke with or communicated with at Liberty was good, just let down by their cheap shipping, processes and website info: so easy to fix. The product is fun , was easy to assemble and although hard to level it’s good enough for family fun. It’s not meant to be a serious pool table, but it’s good enough to have competitive games with my teens and overall we think it’s a great family fun product and will be worth the money.”

Helpful Report

Posted 3 days ago

“Good service, only issue was a half inch chip along the top outer edge of the pool table, probably damaged in transit as there was a torn, bashed edge of the packaging”

Helpful Report

Posted 1 month ago

“The item is good but the delivery men would not take it down to my mancave 50 meters down thegarden.”

Helpful Report

Posted 1 month ago

“Solid product but the closing mechanism is pretty poor - What a shame :(”

Helpful Report

Posted 2 months ago

“Decent communication and pretty fast delivery.”

Helpful Report

Posted 3 months ago

“Table plays very fast, balls also don't always run true, curve towards the edges when played slowly.”

Helpful Report

Posted 5 months ago

“Happy with my product and arrived within reasonable time but the overall experience was far from ideal as they also added my email to someone else's order by mistake which led to me being hounded by UPS with countless emails. More care needed when processing orders.”

Helpful Report

Posted 6 months ago

“First table was faulty & the delivery men were on point lovely guys. They took into consideration i had just decorated & were very mindful of this whilst bringing the table in and assembling it. They were extreemly polite. A time & date was arranged to change the table due to the first one being faulty. The second table was delivered the delivery men were not as polite as the first ones, they walked mud & pushed the dirty trolley wheels on my new cream carpet & didnt seem to care, at one point they said they wouldnt be able to assemble the table because me sofa was in the way, but i didnt have a sofa when the first table was delivered so if they didnt deliver a faulty table the sofas would not of been an issue because i ordered the table knowing i had the room before i ordered the sofas. You pay £100 for them to assemble your item which does not include the benches & the table top holders but this isnt stated. They were easy enough to put up but £100 is alot of money to just put up a table. The table comes with alot of packaging which you have to dispose of it yourself & because i was delivered a faulty table i had to dispose of two sets of packaging which really got on my nerves. The table is lovely but if i could of ordered from somewhere else with less trouble i would of.”

Helpful Report

Posted 6 months ago

“pretty decent times, just didnt get what i wanted, but decent company great helpful team”

Helpful Report

Posted 7 months ago

“Liberty games as a company are amazing! I ordered having never heard of them before, and their communication was outstanding with emails at every stage. We needed a replacement part, and they were mega! Answered the phone promptly and I had a part sent out the next day, no quibble. Thank you!”

Helpful Report

Posted 8 months ago

“The tip should be better than what the cue came with. But overall is ok. I got my cue on time and the package is lovely.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave a review, your feedback is appreciated. I am glad that overall you are happy with the cue but I have reached out directly so that we can look into any issue with the tip. Kind regards Tom

Posted 9 months ago

“Early days - very good on delivery side and easy to put together the table so no issues there at all; a few very minor scuffs on the framing of it but the cloth / cushions all ok so thats the main thing; first thoughts are - need new cues and ball set and hoping the cushions are not a bit dead/slow! Only just set it up and started to use and it needs time to bed in and get played on properly”

Helpful Report

Posted 1 year ago

“Delivery men were polite & swift with assembly of the pool/ dining table. Extremely early delivery time of 6am ( because I wasn't in their local vicinity) was willing to accept as I didnt have much choice in the matter. Hard to stomach though when the 7ft pool table packaging wasn't removed ( against company policy apparently, even though I'd paid £90 for assembly which took all of 20 minutes). Really difficult to dispose of a box & packaging of that size, have no car & way too big (even when compressed) to fit it in a wheelie bin. Will take months to get rid of ...considering its a bi-monthly refuse service. Shame.”

Helpful Report

Posted 1 year ago

“Table itself is absolutely beautiful and we are so pleased with it - accessories a little cheap. We purchased alternatives once received. Customer service received prior to ordering was amazing! I had lots of questions and the help I received was superb. The delivery sadly was the worst part of the process. An abrasive man calls to talk you through the process then the team deliver it, leave it ‘sort of assembled’ and leave after a short time. An expensive, and quite disappointing.”

Helpful Report

Posted 1 year ago

“Happy very good product”

Helpful Report

Posted 1 year ago

“Delivery delayed”

Helpful Report

Posted 1 year ago

“Had a couple of issues arranging a suitable delivery date (they initially tried to deliver earlier than the website suggested which didn’t work for me) but once resolved, and, to be fair, Liberty Games were very responsive, the delivery guys were courteous and helpful. The product (pool table) is good and I am pleased with it. The extras (eg the table cover and the stand for the cues) are not of the highest quality.”

Helpful Report

Posted 1 year ago

“The game is superb and thankfully we had lads on hand to help with Notting the lift and then level it after the delivery guys left. They were total jobs worths and refused to take up in the lift, were reluctant to assemble (even though it was paid for) didn’t take the packaging and never left it level (being the whole point of the game). The game however is great and cannot be faulted. Sad that you are let down by idiots. Sack em or get another firm. I will think twice about further purchases.”

Helpful Report

Posted 1 year ago

“Very fast delivery, seems like a good quality product only reason for the 3 star is I recieved a email about checking the item as soon as it arrived so any damages can be rectified by christmas. I did as instructed and noticed the laminate had started peeling on the side. Emailed the customer service about it and i have zero response.”

Helpful Report

Posted 1 year ago

“Hi, I ordered a white lincs pool table , the person who delt with the sale over the phone was well mannered and helpful. I received my large package promptly. The delivery guys were helpful nothing was a problem they brought the large heavy box containing our new white lincs pool table and put it where we asked, inside our home . This pool table is now all wrapped up and at a friend's house has its too large to hide in our home. We haven't checked the contents has yet this will be on Christmas day when our friends deliver it back to our home. I sure everything will be okay and feel confident Liberty Games will look after us if any thing is a miss. Kind Regards. Mrs Bond.”

Helpful Report

Posted 1 year ago

Liberty Games is rated 4.9 based on 13,763 reviews