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Lifestyle & Heritage Co lhco.co.uk Reviews

4.6 Rating 599 Reviews

92 %

of reviewers recommend Lifestyle & Heritage Co lhco.co.uk

Company Reviews

Product Reviews

4.6

Based on 599 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Read Lifestyle & Heritage Co lhco.co.uk Reviews

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Phone:

0203 475 3226

Email:

info@lifestyleheritage.co.uk

Location:

86-90 Paul Street
London
EC2A 4NE

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Lifestyle & Heritage Co lhco.co.uk 5 star review on 29th October 2016

GERALDINE MARCELLINO

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb products, delivered quickly with no problems. Have used before and the customer service was excellent when I ordered something they turned out not to be in stock. Alternatives were offered with a reduction. Superb and reputable company that I would use again.”

Posted 5 years ago

“Excellent service and good price!”

Posted 5 years ago

“a great selection of mens clothing with a great on line service. thank you B. Russell.”

Posted 5 years ago

“Ordered a new pair of slippers for my father in law to replace the pair he had for 10years.... searched for ages to find a similar pair only to find the almost exact pair on your website... Check out was easy, delivery fast and the slippers are perfect... he is very happy with them 😃”

Posted 5 years ago

“Product as described good quality good price took awhile to arrive so contacted customer services they couldn’t of been more helpful arrived very soon after.”

Posted 5 years ago

“Great quality products. Speedy delivery time. And...great value too!”

Posted 5 years ago

“Quality product at best price i found”

Posted 5 years ago

“Give this family run business a go. Excellent customer service even when products are delayed. They will go that extra mile for you.”

Posted 5 years ago

“So often online retailers commit to providing items, over promise and under deliver, although with LHCO I have just had an excellent experience. Efficient confirmation of order, timely dispatch and shoes arrived just as expected. All good. I just wish they soften up a bit but that will come with time! Thanks”

Posted 5 years ago

“We ordered two leather duffel bags as presents, delivery expected in 2-3 days. LHCo took the money from our account within 24 hours. There was no tracking number on the order receipt. After 2.5 weeks there was no delivery - we contacted the company asking if there was a problem but received no response. We cancelled the order, requesting them to refund our account. We received an e-mail timed at the unusual working time of 06:02 apologising and stating a revised delivery time of 2 weeks. We re-contacted confirming cancellation and requiring repayment. We have heard nothing for 11 days; no repayment has occurred and we have approached our bank to pursue refund. It appears that our experience is not unique and that this operating policy has been used before by LHCo. Our review is written to advise caution in using this company, Lifestyle and Heritage Co.”

Posted 5 years ago

“Fast delivery great prices, excellent”

Posted 5 years ago

“I placed an order with Lifestyle & Heritage Co (Lhco) on 13 April and got an email a few days after the dispatch notification to tell me that there has been a mistake and the item is not in stock anymore. Fair enough I thought, this will be a relatively quick fix, just wait 2-3 weeks. It took them them until 15 June to allegedly backfill this order. No compensation or anything of the likes for the wait. I thought, well that's annoying, but ok, I will finally get to enjoy the product. After getting the dispatch notification, nothing happened. I have still not received my order and it is now August (i.e. nearly 4 months) since the initial order/purchase. I raised this multiple times, but have not received any replies whatsoever. As bad of an experience as can be; avoid at all costs.”

Posted 5 years ago

“Without fail the worst on-line retail experience I have ever had. I ordered some Gant trousers and a belt back in May. I had to keep chasing them for updates on the order. Finally in July I receive an e-mail saying they have arrived and will be dispatched. On the same day I receive a second e-mail saying they hadn’t come in and would never come in. They suggested I buy some shirts instead! I subsequently asked for a refund which they didn’t process and to top it off a week later they sent me my belt but no trousers!! It is now August and I have requested a refund again. Let’s see what happens this time. Avoid this company!!!”

Posted 5 years ago

“Great service and very obliging and well mannered delivery guy thanks”

Posted 5 years ago

“My bag arrived within 24 hours of ordering it (shipped from Italy to London) and exceeded my expectations!! The bag is made of beautiful quality leather and has an unexpected striped fabric lining inside which adds an extra touch of 'designer quality'. I will definitely purchase from this company again.”

Posted 5 years ago

“My worst ever experience of internet shopping. I ordered 2 suitcases which were supposed to arrive within 2-3 days. A week later I discovered looking online(not informed by L& H) that my cases were on “back order” and not available, and with no foreseeable prospect of delivery. I was offered a discount if I left my order with them but I requested a refund and this was promised within 3-5 days. I had to wait 2 months for full refund, with inexplicably 3 partial refunds being received after 4,7 then 8 weeks after the date I should have received my money back. I was exhausted by repeatedly requesting confirmation of payment and checking with bank on receipt of refunds. No explanation was offered for this shambles, or any response to a formal complaint I lodged with the company. The co-owner James admitted my experience was unacceptable but no reassurance was given about my experience being repeated with other customers, so beware!”

Posted 5 years ago

“Really good quality products and fantastic customer service!”

Posted 5 years ago

“Product ordered initially out of stock but quickly communicated and delivered about a week later.”

Posted 5 years ago

“Outstanding item very pleased with delivery time will be shopping again”

Posted 5 years ago

“Placed my order and it arrived very promptly, excellent service would recommend to all”

Posted 5 years ago

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Lifestyle & Heritage Co lhco.co.uk is rated 4.6 based on 599 reviews