“never recieved my package. filed a complaint w fedex but they wont do anyrhing because lighterUSA wont file a complaint. They refuse to refund my money or send another product. I filed a complaint with the BBB and there prtty much ignoring that and lieing saying it was delivered. Next step will be a complaint with the New York State Attorney General office. Dont buy from this company.”
“Sent me the wrong package reached out told me I either had to repay or wait until they receive the wrong package back before I can get my order sent out.”
“I ordered pods for the Blu. Not one cartridge worked. They were all dry at the bottom and appeared old. 3 packs, 2 per pack.
I contacted customer service who claimed I’d be refunded. Then they said a store credit. I don’t need a store credit bc I only use those. I should have received a credit back to my card. I contacted again and no response”
“I had problem with ordering a 3 tube replacement for my volcanoe. I only received 1 of the tubes. I emailed and called and received one very unsatisfactory email in reply. Very dissapointed. I had to dispute the charge via my credit card. Pathetic customer service.”
“Horrible customer service and bad customer relations. They do not care if their customers get the products they paid for. They take your money, then when you don't get your delivery, they say "tough luck Buddy".
I never got what I paid for. I will NEVER give these thieves another dime of my money!”
“First time buying from this site and they sent me the wrong MG Pouches !!!! 50mg instead of 30! I contacted them over a week ago with still no response. Won’t ever be spending my money here again if they can’t fix the problem. my”
“I never got my package and neither Lighter USA nor FedEx will help me. It has been over 2 weeks since the order was placed and the shipping said 2-5 business days, yet it’s been 10 days since it was supposed to be here. I’m starting to think I’ll never receive the product I ordered and neither FedEx or Lighter USA will take accountability. FedEx won’t allow the recipient (me) to file a claim on my lost package, and Lighter USA isn’t helping”
“Terrible customer service, they have suspended Google reviews. Left an item out of my order and asked me to prove it with a photo. This was not my screw up. Never using Lighter USA again.”
“EXPIRED PRODUCT!!! I ordered just to try it out and they sent me an entire roll of expired product. When I complained and asked for a replacement, they said no. Will never use this place again!!! Even the delivery was late and the roll had been separated and damaged.”
“Arrived defective out of the box. AI bots in customer service ensure that you won't be able to return defective items even though Lighter USA homepage guarantees free returns. Keep referring me to the lighter insert manufacturer who required me to pay shipping to and from. I'd give 0 stars if I could.”
“I never received my order. I lost $18. Package went to wrong address. I contacted customer support and they said it wasn't their problem. Won't be buying from you again.”
“I purchased a FUM Zero – Flavored Air Device Crisp Mint and it was defective. When I reached out to attempt to address the issue with customer service, my complaint was met with a cold "this item is not returnable". I feel the item should have been replaced or at least some good faith effort made. Poor job and won't be using the sight again.”
