“Placed an order on 5/25/26, the package still shows as sitting in a USPS distribution center 15 miles from my house since 5/28/26. Today is 6/10/26. I have communicated via email with LighterUSA several occasions and they tell me that they will give it a couple more days before filing a claim. It’s been a week since they last responded to me. The customer service is a complete joke. USPS has clearly lost the package and LighterUSA is ghosting me”
“Very disappointing experience. I would strongly advise others to avoid buying from this company.
The product arrived in a visibly dirty and unhygienic condition. The packaging contained dirt, debris, and contamination, which is completely unacceptable for a product intended for inhalation. I reported the issue immediately upon delivery and provided photographs as evidence.
The seller initially agreed to provide a credit refund. However, I requested a refund back to my original payment method because I no longer trusted the product or the brand after receiving it in such poor condition.
Almost a week later, the seller asked me to return the item. By that time, I had already disposed of it due to the serious hygiene concerns and because I had already reported the issue and received confirmation that a refund would be provided.
After that, the seller stopped properly addressing my concerns and failed to resolve the matter satisfactorily.
Very poor customer service and a disappointing overall experience.”
“Received a Blazer Torch lighter order number 1000982074 on June 1st. It is defective and only will light Maybe one in seven times. This is unacceptable. I've reached out by email several times and keep getting the same return page BS. It also says my lighter is not returnable. IT'S DEFECTIVE! Have left several messages. BUYER BEWARE this company is Horrible to do business with. Now I'm out $64.90.”
“My product was defective. My return request was declined. Their website advertises free returns and shipping “ ON EVERYTHING” NO GAMES”. This is false advertising. I will not be back.”
“I thought I purchased a 3 pack of VUSE devices for $27 but to my surprise it was only 1 single device for $27 a very bad and expensive purchase I do not recommend this!”
“The unit Im sure was great. I never got it. I live at 8 Sara Court, and somehow I must have entered 8 Saratoga Court from the drop down menu for my address. Never noticed the error. So someone got a free vaporizer. Ill eat the charge because it was my mistake. But I did reach out several times to you to see if anything could be done. All I heard back was it was shipped and delivered. That was it. And if you look up my account, you'll see I have spent several 100 dollars over the last couple of years at Lighter USA. Would have been nice if I could have gotten a little help.”
“Normally doesn’t take this long to get delivered. Package has been delayed for 3 days and hasn’t moved. Emailed to get some help and got the same tracking info back like I can’t read. Glad I bought the shipping protection for absolutely nothing”
“I purchased a lighter that was defective. I was given a link to the manufacturer that didn’t work. I contacted lighterUSA and was told to contact the manufacturer on their website. They did not reply.
The proper way to do business is to replace the defective item and return it to the manufacturer as the retailer.”
“I ordered May 21st and I have still not received my order. This is the 2nd time I’ve had to wait an installs long time for my order. Aldo I was suppose to get a refund on a previous defective vape I purchased which has not happened .”
“The first device I ordered arrived DOA after trying a few things they told me to return it for a REFUND. I mailed it back and purchased a new device, that device arrived in working order and is great, but after almost a month I still hadn’t gotten my REFUND. After a lot of back and forth I was told I was only getting a CREDIT not a REFUND even though they sent me an email explicitly saying REFUND. I was told the CREDIT would automatically apply to my next purchase…it did not. After complaining again I was then given a GIFT CARD. I now have 2 devices and a gift card I can use on a third device when I only wanted and needed one device. I also purchased the shipping protection all 3x so that must just be an extra way for them to siphon more money away from the customer.”
“This company has the worst shipping options. I ordered something from them and paid for “2-3 day priority FedEx “ option but lighterUSA decided to send it regular shipping so now my delivery has been stuck in NM (due to weather) which is a lie. There is no weather that would keep Fed ex from working in NM.
Lighter USA answered this problem with “sorry”
Yes your shipping department is sorry and so is your customer service team.”
