“Package never arrived, same copy and paste response when contacting for help “please be patient on shipping” no refund nothing. Package was 20+ days with no movement. Had to dispute charge on my card to get a refund”
“I left a message 3 days ago requesting a callback regarding a wish to return unwanted unopened product. Nobody ever got back to me. The website should include information about the many chemicals in the nicotine patches. It is only apparent on labels once the products are received- but unreturnable, as I later learned via website small print.”
“Why are u not selling 3 pack feel free classic. You say u r out of stock, but you aren’t if you can sell 12 at a time , just not 3 at a time. What are you trying to acheive?”
“Horrible customer service, I’ve reached out via email several times and attempted to call dozens of times about my order and how it never got delivered to my house. What’s the point of paying the shipping protection it they don’t do anything about you not getting your package.”
“I’ve ordered for years, but the last shipment arrived busted up with safety labels off, plastic cases cracked into pieces. For a $13 shipping charge, I should have been refunded or new ones sent in their place, but nope. I was told they were “probably fine.” I sent pictures and everything they requested and got nothing in return. No longer a customer! It was a nice ride while it lasted.”
“I never received my package from Lighter USA. I showed them proof that it hasn’t been delivered, even though Fed Ex said that it was. They didn’t want to help me. Granted it only cost $20. But they treated me like I was trying to get another item for free. That just wasn’t the case. I only wanted what I paid for. Very poor customer service. I will never try to buy from them again”
“Second time I'm trying to write it it cut me off I have to start over
Not good now you only get one star
First of all the delivery was not on time took a week 7 days
Second of all the dryer vaporizer I purchased was $10 cheaper than when I purchased it online less than 24 hours later
I sent a text or an email whatever one of the one or the other you got it and you gave me a $10 coupon code
Much to my chagrin it can't be used with other discounts so to me it's worthless
If you ever want me to buy anything else from you people again you need to make things right
Patrick Smith”
“Lighter (Rionson) worked only till the original butane ran out. Not worked since. Compay ignored my complaint, did not send me paperwork to return lighter. Very bad product and very bad service.”
“Shortly after I placed my next order, my 10th this year (over $1000 in merchandise) I was informed I was banned from LighterUSA because of a partial chargeback (for shipping only) when I ordered premium guaranteed shipping and it didn't come on time, and many emails to lighterUSA went ignored. Multiple responses re: ban went unanswered. Do not recommend this company to anyone.”
“Do not order from these people! they are rated poorly from the Better Business Bureau!!
I never received my order, it was damaged in shipment. I paid for shipping insurance which was a hoax. Please do not order from these people!!”
“You did really badly. You sent me an inoperable, then made It completely impossible to return. Won't be doing business again with you and I plan to tell all my cigar smoking buddies to stay clear of your company!!! Plan to report you to BBB and note the info on social media.”
