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Lights4fun Reviews

4.9 Rating 42,289 Reviews

98 %

of reviewers recommend Lights4fun

Company Reviews

Product Reviews

4.9

Based on 42,289 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

+44 (0)1423 816040

Email:

reviews@lights4fun.co.uk

Location:

Lights4fun, The Hamlet, Hornbeam Park
Harrogate
HG2 8RE

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Lights4fun 5 star review on 9th June 2022

Lights4fun 5 star review on 8th July 2019

Lights4fun 5 star review on 8th July 2019

Lights4fun 5 star review on 7th July 2019

Lights4fun 5 star review on 7th July 2019

Lights4fun 5 star review on 7th July 2019

Lights4fun 5 star review on 6th July 2019

778

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lights4fun have an amazing customer service department which I have contacted a number of times now and they have been extremely pleasant and helpful. They have sent out a whole set of lights when the ones I received did not work at all and have since sent out new batteries to put in the other lights when they stopped working. However, the batteries are not the problem, I now have 4 sets , all the same, of lights for my garden and only one of them works. They worked for a short time after I bought them and then stopped when the winter came but have not started again! I am very disappointed as I love the small bursts of lights but one set working out of 4 is just not good enough, Sorry, Ellen Wilson”

Posted 7 years ago

Hello Ellen, thank you for taking the time to leave a review. We are delighted that you are pleased with the service you have received, however we are disappointed that so many of your solar lights are not working. I have just tried to reach you by phone to put this right. Sorry that I missed you, if you would be kind enough to call me on 01423 816040 I would be very happy to help. With kind regards, Lisa, Lights4fun

Posted 7 years ago

“They all worked fine for approx. 3 days then 1no 5m run went faulty”

Posted 7 years ago

Hello Lee, thank you for taking the time to leave a review and I am sorry to hear that one string of Festoons failed after 3 days. I can see that my colleague Mikyla has arranged a replacement string today for you. For peace of mind we do offer a 1 year product guarantee with all our products, so please don't hesitate to get in touch should you need our help in the future. Otherwise I hope that you will be pleased with the lights and we look forward to welcoming you back to Lights4fun very soon. With kind regards, Lisa

Posted 7 years ago

“Service and product was 1st class. I was however a little disappointed that I ordered lights with green cable but received white. I decided to keep them as I thought it would be too much hassle to send them back.”

Posted 7 years ago

Hello Lee, we are so sorry that you received the wrong set of lights. This was our mistake when preparing your order for despatch. I have arranged for a replacement string of White Battery Fairy Lights on Green Cable to be sent to you and you may keep the string that you received on the clear cable with our compliments. With kind regards, Lisa, Lights4fun

Posted 7 years ago

“These have been purchased for a family wedding in the summer so we have only opened about 6 packets. Out of these, one wasn't working at all. We haven't checked the others but will nearer the time (June). They are exceptionally pretty though and give a beautiful light.”

Posted 7 years ago

Hello Christine, thank you for your review. We are sorry to hear that one string of lights is not working and as promised by phone I will arrange a replacement for you. Should you discover a problem with any of the other sets please do get in touch so that we can help. With kindest regards, Lisa, Lights4fun

Posted 7 years ago

“the price service and dilivery”

Posted 7 years ago

“They are ok. Anyone purchasing these needs to understand they are not bright. The wattage tells you that. I put a better battery in to last longer, 2100 instead of 600mAh.”

Posted 7 years ago

“Prompt delivery well packaged, the lights fit well under the kitchen cupboards and were easy to fit. Only criticism I have is the lights just aren't bright enough, but that might be my fault for ordering the wrong ones??”

Posted 7 years ago

“OK - good service”

Posted 7 years ago

“my lights are working fine but the lights that are conected to the new solar panel you sent are still not working”

Posted 7 years ago

Hello Angie, we are sorry to hear the lights have stopped working. Thank you for your time on the phone this afternoon and for testing the lights tonight. With kind regards, Lisa, LIghts4fun

Posted 7 years ago

“Not totally happy or impressed. Ordered 4 lights (small, movement sensitive) and only two worked. Customer service was brilliant as they immediately replaced the two faulty ones. But only one of the replacements works properly. The other one is intermittent. So - at least 3 and half out of four work.”

Posted 7 years ago

Hello Mark, thank you for your review we are sorry to learn of your disappointment and will refund you for the faulty light. With kind regards, Lisa, Lights4fun

Posted 7 years ago

“Delivery took a while in the beggining wrong size of item recieved but after opening a paypal dispute a manager called and gave a refund was dealt with professionally by the manager unhappy with the original phone advisor as she wasnt helpful”

Posted 7 years ago

Hello Laura, Thank you for your time on the phone this afternoon. We are very sorry that you were so disappointed with your order and we apologise sincerely for the confusion regarding the product packaging stating "small". As promised, we have refunded you for the regular glass dome that you ordered and we have passed on your comments to our packaging team. We aim to try and make this clearer for future customers and thank you for taking the time to give us your feedback. We hope to have resolved the problem in a satisfactory manner for you and we look forward to welcoming you back to Lights4fun. Kindest regards, Rachel, Lights4fun.

Posted 7 years ago

“They were lovely lights but they kept flickering on &'off which meant the connection was not right, also the plastic battery cover snapped when trying to get the lid off.... so all in all not very good”

Posted 7 years ago

“One light works the other one does not switch off on auto,not worth the money to send back the faulty one,I will just put the faulty one in the bin”

Posted 7 years ago

Hello Allan, thank you for your time on the phone. I am sorry that one light is staying illuminated it sounds as though it may have a faulty sensor. I have arranged to send a replacement to you with our compliments and hope to welcome you back really soon. With kindest regards, Lydia, Lights4fun

Posted 7 years ago

“The small light gives out a very poor light. Nothing at all really.”

Posted 7 years ago

Hello Mrs Nicholls, we are sorry the smaller candle is not illuminating brightly. It sounds like there may be a fault with the LED and we will happily arrange for a replacement to be sent to you with our compliments. With kind regards, Lisa, Lights4fun

Posted 7 years ago

“I've marked as acceptable since there was good communication via email. On the downside the web-site stated the lights I ordered were for indoor or outdoor, when they arrived however the manufacturer instructions stated recommended for outdoor use but not indoor. The returns procedure is okay but it does cost a lot to return as they are heavy items. I suppose the returns are not free to prevent people just ordering to see the items with little intention of keeping the items, but it is a bit annoying when the web-site description is inaccurate and this caused the return!”

Posted 7 years ago

Hello Lesley, thank you for your review. All our mains voltage LED lights are suitable for indoor, or outdoor use. We are sorry that our product instruction leaflet was misleading. We have now amended this. We always ensure that all of our information on the website is correct. Once again, thank you for bringing this to our attention. With kind regards, Lisa, Lights4fun

Posted 7 years ago

“I liked that way you dealt with things and the cheery emails. I am sorry that 3 of the 18 lights did not work when the tabs were pulled. Thought you ought to know.”

Posted 7 years ago

Hello Angela, Thank you for taking the time to write a review. We are sorry that the three of the lights were not working. We have arranged for a replacement set of six to be sent to you, please keep the other three with our compliments. With kind regards, Lydia, Lights4fun

Posted 7 years ago

“Lights not as expected so therefore returned and now waiting for refund”

Posted 7 years ago

“Good service”

Posted 7 years ago

“I love the led christmas tree lights i ordered, however I thought I had ordered a garland with lights for my bannister but when the parcel came there was no garland, just lights. I found the product image very misleading and wouldn't have bought just the lights by themselves otherwise.”

Posted 7 years ago

Hello Claire, thank you for your review and following your feedback on the White Berry Lights our web team will update the product listing to ensure it is really clear that the garland is not sold with the Berry Lights. With kind regards, Lisa, Lights4fun

Posted 7 years ago

“..........”

Posted 7 years ago

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Lights4fun is rated 4.9 based on 42,289 reviews