Lights4fun Reviews

Name: Lights4fun
Address: Lights4fun, The Hamlet, Hornbeam Park, Harrogate
Rating: 4.86

4.9 Rating 42,289 Reviews

98 %

of reviewers recommend Lights4fun

4.9

Based on 42,289 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

+44 (0)1423 816040

Email:

reviews@lights4fun.co.uk

Location:

Lights4fun, The Hamlet, Hornbeam Park
Harrogate
HG2 8RE

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Lights4fun 5 star review on 9th June 2022

778

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid over £220 for a family of 3 reindeer but only received 2. Order number : UK934984”

Helpful Report

Posted 4 months ago

“Order placed early December, no comms until a vague email saying to expect delays. Order then cancelled - appreciate I got a refund, but its too close to Christmas to order a replacement. Shocking service - you have lost a loyal customer.”

Helpful Report

Posted 1 year ago

“Ordered a light ten days ago and still not turned up. 3 days response to emails each and every time after each communication with Lights4Fun. I’d warn everyone not to use this company.”

Helpful Report

Posted 1 year ago

“Product ordered: Large Harlow Rattan Stag I'm not even sure where to start. We have received our order today and we are absolutely disgusted and appalled by what we found inside the box. As somebody else noted in another review, the product was badly/barely packaged- the box wasn’t sealed shut properly (just a flimsy strip of tape; parts of the product were protruding through the cardboard). Inside, the items were rattling around - no internal packaging to secure the stag; an envelope for fixtures and items had come loose and generally everything in the box looked like it had been crammed in. There was just a leaflet mainly explaining how to plug the thing in but nothing actually instructing on how to put it together. Also, the product is specified on the website as faux-rattan, but on the box you'll see "Harlow Rattan Stag". So imagine buying this from an actual store. That's clearly false advertising. The product is not even remotely reassembling rattan. It's made of some coated wire So all-in-all poor value for money and frankly, a big shameless lie. More on the product. Trying to put everything together I noticed one of the points where you connect the antlers was broken and welded into place with the wire left stripped of protective coat. And this thing is supposed to sit outside during December. The product was clearly used and probably returned by other customers. Also, parts of the product, here and there, were showing signs of rust. Most of the tail didn't have any LED light on, which is totally different to the pictures falsely advertised on their website. All in all it's shocking that in this day and age companies like this still operate in the market, falsely advertising and selling used and repaired products as new at extortionate prices. What kind of monster can premeditate and resell a used product for such an amount and especially at Christmas time? Would you care to explain to children why the reindeer they’ve awaited for weeks has to go back? Shame on you!”

Helpful Report

Posted 2 years ago

“These are not for outdoor use in the UK. They let water into the Globe and fail to work after only 12 months. Really disappointed as only 6 out of the 11 Sets now work!”

Helpful Report

Posted 2 years ago

“I ordered some fairy lights and tried to get the plugs as an add on but The website wouldn’t allow me to add to the basket so I assumed that the lights would then come with a plug, no they didn’t a glitch on their website , after sending several emails it was clear they didn’t bother to read the problems I was experiencing and just sent me a link to but plugs of which I would then need to pay the postage ! When it was not my fault, I gave up and just paid it as couldn’t continue with this bad communication.”

Helpful Report

Posted 3 years ago

“I recently received some defective lights from this company and they sent me an automated email telling me that item wasn't in stock and a second email saying 'Thank you for letting us know that you have found the answer to your question with one of our help guides, your ticket has therefore been automatically marked as solved.' Obviously no one is actually reading my complaint. I have ordered from Lights4Fun before and not experienced any issues, but clearly something has gone terribly wrong with customer service and quality control. I won't be ordering from this company again as I need the confidence that any issues will be dealt with in a professional manner.”

Helpful Report

Posted 3 years ago

“I paid for next day delivery and it took 3 days for my lights to arrive which was too late!!! This was slower than standard post deliveries I've received from you before. Very disappointed. Elaine Crawford”

Helpful Report

Posted 4 years ago

“They still have not arrived”

Helpful Report

Posted 4 years ago

Hello Patricia, Thank you for your review. I've had a look at your order and I can see you selected Airmail post as the delivery service to Denmark. Airmail post can take up to 10 working days for it to be delivered to you. If you still haven't received your order by Tuesday 28th May please let our Customer Experience Team know and we can happily investigate further for you :) Kindest regards, Chloe

Posted 4 years ago

“Wow! What a find this company is! Speedy delivery and second to none friendly customer service. When the night light purchased was only working intermittently I rang them late afternoon and was immediately offered a replacement which arrived the next morning. No need to return the faulty one. Now that's what I call customer service! Will definitely buy from them again. Lights for garden look wonderful when lit and are well made. Many thanks.”

Helpful Report

Posted 5 years ago

“Not received yet?!”

Helpful Report

Posted 5 years ago

Hello, We are so sorry to hear you haven't received your parcel yet, upon investigation it was discovered that Hermes had delivered your parcel to a neighbour address rather than your own address. As discussed earlier we have arranged for a replacement order to be delivered to you tomorrow via Royal Mail. Kindest regards, Chloe

Posted 5 years ago

“My lights have not turned up yet do not know how to track order as no info given”

Helpful Report

Posted 5 years ago

Hello Nicola, We are so sorry that upon investigation as to why your parcel hadn't been delivered it was discovered that unfortunately it had been lost in the Hermes delivery network. I'm pleased we were able to speak on the phone about this and, as promised, a replacement order has been sent on a Royal Mail 1st Class tracked service and your original £2.99 postage costs have been refunded. Kindest regards, Chloe

Posted 5 years ago

“I am so pleased with my purchase (Star curtain lights, string of star battery lights and Moroccan sting lights). Really good value for money, and staff dealt very quickly with a slight problem I had with the suckers for the curtain lights. I was so impressed with the customer service department. Thank you”

Helpful Report

Posted 5 years ago

“The staff were very helpful over the phone but the Christmas lights + transformer that we needed for the big day didn't arrive on time. Worse was the email telling me to celebrate the fact that my order was on its way - when it was already too late for christmas. I wanted to buy through a smaller company but I wish I had stuck with Amazon in the end.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We've tried phoning you today to discuss this in further detail but I'm sorry you weren't available. I've left you a voicemail and hopefully we can speak tomorrow. Kindest regards, Chloe

Posted 5 years ago

“I ordered outside tree lights 5 x 10m, fo delivery 20/12. DPD did not attract my attention by bell or door knocking altho; I waited in front room all day long. They said they would redeliver 21/12 and then 27/28/29. But they did not. No phone no. at DPD Crawleys' (never miss a delivery') was provided by them to make any alternative arrangement. The Goods were too late and I returned them. NEVER SEND ANYTHING TO ME VIA DPD, EVER. B R Goodwin”

Helpful Report

Posted 5 years ago

“Not great . Order made a week before Christmas and still no sign . The same day I ordered an Alexa from Amazon and it arrived 2 days later.”

Helpful Report

Posted 5 years ago

Hello Catriona, we are so sorry that you have not received the plugs that you ordered before Christmas. Our delivery tracking with Royal Mail shows the parcel was delivered on 21 December, but at this busy time of year the parcel may have got lost in the delivery network and have been scanned incorrectly. We are very happy to organise a replacement order for you, at no additional cost and will be in touch personally to arrange this. Many thanks, Lisa, Lights4fun

Posted 5 years ago

“I bought these lights just before Christmas. Very disappointing because they didn’t work. We bought brand new batteries and tried many times - complete waste of money.”

Helpful Report

Posted 5 years ago

Hello Anne We are so sorry that your string of Outdoor Battery Lights didn't work and thank you for trying new batteries before getting in touch with us. We understand how time consuming and frustrating this was and I am pleased that I was able to speak with you in person a few minutes ago. We offer a 2 year product guarantee with all our lights and you have definitely been very unlucky to receive a product that is not working as our Outdoor Battery Lights are generally very reliable and work well at this time of year. We will deliver a replacement string of lights to you, along with a pack of AA batteries and do hope that you will enjoy using the lights outside your home this Winter. With kind regards, Lisa, Lights4fun

Posted 5 years ago

“I still do not have my extension plug. Ordered 9 days ago. So not happy with service, really disappointed K. Gallagher”

Helpful Report

Posted 5 years ago

Hello Katrina, we are so sorry that the extension cable you ordered did not arrive with you in time for your Christmas celebrations. Unfortunately, the tracking shows that the parcel was lost in the delivery network. We are sorry that we were not aware of this until you contacted us. We understand how disappointing this is and I can see that you spoke with my colleague Chloe earlier this week who has refunded you in full for the order. To reaffirm your faith in our service when you are next looking to place an order with us please contact our Customer Experience team directly on 01423 816040 so that we can offer free, Express delivery. With kindest regards, Lisa, Lights4fun

Posted 5 years ago

“I haven’t even received this order after over a week”

Helpful Report

Posted 5 years ago

Hello Mrs Wells, we are sorry that your order took so long to be delivered to you. We understand how disappointing this is, especially as you ordered Christmas decorations. I'm afraid your order was delayed by the courier and we are sorry that we were not aware of this delay until we received your review. We have applied a full refund to your payment card and have sent a personal e-mail to say sorry as we were unable to speak with you in person. With kind regards, Lisa

Posted 5 years ago

“All 3 lights stopped working after 2 days. Waste of money and no reply from customer service regarding complaint. Had to but elsewhere as they are needed asap for Xmas”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. After an investigation as to why you had not received a response from us, it was because you had submitted an enquiry form via our website with an image where the file size was too large so it had rejected it and was not sent through to us. I'm so pleased we have been able to speak on the phone this morning and as promised your new lights are on their way to you! Kindest regards, Chloe

Posted 5 years ago

Lights4fun is rated 4.9 based on 42,289 reviews