Lights4fun Reviews

Name: Lights4fun
Address: Lights4fun, The Hamlet, Hornbeam Park, Harrogate
Rating: 4.86

4.9 Rating 42,296 Reviews

98 %

of reviewers recommend Lights4fun

4.9

Based on 42,296 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

+44 (0)1423 816040

Email:

reviews@lights4fun.co.uk

Location:

Lights4fun, The Hamlet, Hornbeam Park
Harrogate
HG2 8RE

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Lights4fun 5 star review on 6th April 2025

779

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my order. Very disappointing”

Helpful Report

Posted 9 years ago

Hello David, thank you for your review. Airmail delivery to Ireland can take upto 10 working days. Your order was despatched on Monday 7 December. If you have not received the plug by 19 December please contact our Customer Service team and we can take it from there for you. Kind regards, Lisa, Lights4fun

Posted 9 years ago

“It arrived broken so not much use now. Obviously you guys don't delivery them but they package didn't have fragile on it.”

Helpful Report

Posted 9 years ago

Hello Alexander, I am so sorry to hear that the Glass Dome was broken on arrival. We will of course replace this for you, a member of our Customer Service Team will be in touch today. Kind regards, Lisa, Lights4fun

Posted 9 years ago

“I ordered some festoon lights and stars. I have a standing instruction to leave parcels in a concealed safe place to help busy parcel delivery drivers. My parcel was stolen before I got home to retrieve the parcel. Lights4fun refused to replace the delivery saying it was my fault and that they had satisfied their obligations. Technically true but appalling customer service. I will never buy from them again. Beware and never give helpful delivery instructions!”

Helpful Report

Posted 9 years ago

Hello Timothy, thank you for your review and we are truly sorry to learn that your order was stolen from your requested safe place. Your order was delivered and left as per your instructions. We always recommend that larger, more valuable orders are delivered on the tracked service with a signature obtained as proof of delivery as we cannot be held liable for parcels that go missing. Kindest regards, Lisa, Lights4fun

Posted 9 years ago

“I bought 2 sets of Christmas tree lights from lights4fun, after putting my tree up & testing lights etc & all was working fine, within 2 hrs 1 set of lights stopped working. I emailed lights4fun & was told that I would be sent a replacement set 1st class. After a week I still have not received replacement lights, I have emailed lights4fun again with no reply. I would not reccomend doing business with this company. I now have a fully decorated tree with a set of broken lights on it & for the past 7 days waiting on replacement lights, which is very frustrating.”

Helpful Report

Posted 9 years ago

“I was advised you no longer stocked our item.When I advised the lady we had just received 2 boxes of green lights which suited our system she apologised and thanked me for my assistance.”

Helpful Report

Posted 9 years ago

“At first I was very pleased with the battery-operated outside lights I bought 2 years ago. However, the controller started to fail after 15 months and changing programmes became difficult. Finally I had no choice but to accept flashing lights although I really wanted them on constantly. Later I noticed that some LEDs in both of the chains I bought were no longer working. Lights for fun, maybe, but not lights for a long life.”

Helpful Report

Posted 9 years ago

“Put them up they don't work”

Helpful Report

Posted 9 years ago

Hi Janet, sorry to hear that your lights are not working. We'll get these replaced for you straight away. Kind regards, Lisa, Lights4fun

Posted 9 years ago

“Received the item 10 days after the item was scheduled to arrive.”

Helpful Report

Posted 9 years ago

Hello Nichola, I am sorry that the delivery of your order was delayed by Royal Mail. I can see that we have refunded the delivery charge and sent a replacement order that arrived on 31 October, hopefully in time for your Halloween celebrations. With kind regards, Lisa, Lights4fun

Posted 9 years ago

“brought 2 sets of outdoor lights dragon flies and butterflies last week did everything they said to do to set them up had a lovely display first night then only butterflies worked the next night then dragonflies only the night after , last night no lights at all . We have changed the position of the solar bit hoping that might work but Alas again last night nothing lit up???”

Helpful Report

Posted 9 years ago

Hello Susan, thank you for your review. At this time of year solar products are not as reliable as in the summer months because the hours of daylight are much shorter. In the first instance I recommend switching the solar unit off for 3-4 days to fully charge the batteries inside the unit to see if this improves the performance. If not, please contact our Customer Service Team and we will take it from there for you. With kind regards, Lisa, Lights4fun

Posted 9 years ago

“Almost 2 weeks later I still have not received my order........”

Helpful Report

Posted 9 years ago

Hello Katie, so sorry to hear that you have not received your order, how disappointing. We despatched your lights with Royal Mail and the tracking shows the parcel has been lost in the delivery network. We are very happy to offer a replacement, or a refund and my colleague Lisa will be in touch with you this afternoon. With kind regards, Lights4fun

Posted 9 years ago

“I still haven't received my order after 18 days!”

Helpful Report

Posted 11 years ago

“It is the second time my delivery just hasn't arrived. I am still waiting on the lights that I have been already charged for. \nThe first time after two weeks my goods didn't arrived so they put a new order through but, I am still waiting!”

Helpful Report

Posted 11 years ago

“My experience with lights4fun was bad. We placed an order for next day delivery for a festival and paid for the same but their system assumed it as second class delivery. It seems they did not have the item in stock and instead of informing buyer about stock unavailability, their system automatically changed it to second class delivery. Then we have to follow up to get it sorted and place a new next day delivery order. But we still did not receive the item next day. They use a courier company called DPD who sent a text message early morning at 6.51 AM that delivery would arrive in few minutes. The delivery person never intended to deliver the parcel, so they rang the bell and ran away immediately leaving missed you note. I called lights4fun and asked them to contact DPD to deliver the parcel on the same day but that did not work out. DPD collection office was 30 miles away. I cancelled the order and requested for refund. Lights4fun delayed refund and refunded after filing Paypal dispute.”

Helpful Report

Posted 12 years ago

“Correspondence was non existent the item I purchased was cheaper on your own website I asked why and no one ever got back to me”

Helpful Report

Posted 10 years ago

“I was disappointed that after ordering £106 of goods a 10% off email was sent if I waited 24hrs I would have been able to claim when the goods arrived the voucher codes enclosed were out of date having ordered goods many times before I was very disappointed that I could not get the 10%”

Helpful Report

Posted 10 years ago

“Whilst the initial ordering process and service was very good, for a product that is expensive and supposed to last a number of years when it fails after only a few years quoting a 12months warranty is not acceptable service. If L4F expect the product to only last 12 months they should say so in the product description. If they feel it should last longer they are morally bound to help if they do not.”

Helpful Report

Posted 10 years ago

“Bought two sets of of flower fairy lights for outdoor trees. One set doesn't work at all. Very disappointed customer.”

Helpful Report

Posted 10 years ago

“Deliver the product would be nice\nI still haven't received my order even though I sent an email enquiring about it on 8th August to deliveries@lights4fun.co.uk\nI haven't even had a reply.”

Helpful Report

Posted 10 years ago

“Absolutely terrible.\nMy first delivery of festoon lights was faulty.\nMy second lot of lights didn't arrive because they had been sent to wrong warehouse!\nWhen delivery rearranged that did not arrive because they couldn't find the address. They had mixed up delivery and billing addresses.\nThe lights did not arrive in time therefore for the large garden party they we're needs for.\nNo one has bothered to contact me about a refund\nIt couldn't be worse!\nI am a professional event planner and I have no intention of ever using or recommending . 'Lights4you' again.”

Helpful Report

Posted 10 years ago

“This company let me down in the most appauling way over delivery of produts. When challenged about it they were worst than useless in their response. I will never ever use them again and I advise you not to if you have an important event that you need reliable service for.”

Helpful Report

Posted 9 years ago

Lights4fun is rated 4.9 based on 42,296 reviews