Lights4fun Reviews

Name: Lights4fun
Address: Lights4fun, The Hamlet, Hornbeam Park, Harrogate
Rating: 4.86

4.9 Rating 42,296 Reviews

98 %

of reviewers recommend Lights4fun

4.9

Based on 42,296 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

+44 (0)1423 816040

Email:

reviews@lights4fun.co.uk

Location:

Lights4fun, The Hamlet, Hornbeam Park
Harrogate
HG2 8RE

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Lights4fun 5 star review on 6th April 2025

779

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I actually received the lights. Or even had a reasonable reply to my many emails not several standerd replys that obviously don't even answer my questions Like we're are the lights ?? When should I expect them. As clearly it is past June 18. In fact it is June 27.”

Helpful Report

Posted 9 years ago

Hello Katie, I am sorry that you have yet to receive your lights from us. They were despatched with Royal Mail and unfortunately it looks as if it has been lost in their system. I will get a replacement set of lights despatched to you today with our courier so we can track the parcel for you. Kind regards Sarah

Posted 9 years ago

“Placed my order, took my money, said order had been dispatched, waited for days then they contacted saying they have no stock, very annoying, refund given.”

Helpful Report

Posted 9 years ago

Hello Sandra, We are sorry that we were unable to send the lights to you that your ordered. We did despatch the original order to you which was unfortunately lost by Royal Mail. In the mean time we had sold out of the lights. I have refunded you in full for the order. With kind regards Sarah Lights4fun

Posted 9 years ago

“Ordered lights , never arrived , courier delivered to wrong address, no response from this company. Bad customer service”

Helpful Report

Posted 9 years ago

Hi Fergus, I'm sorry to hear that you have not received your order and have just tried to reach you by phone, sorry that I missed you. I'll give you a call tomorrow and we can get this resolved. Kind regards, Lisa, Lights4fun

Posted 9 years ago

“Never received”

Helpful Report

Posted 10 years ago

Hello Emma We are so sorry that you have not received your Solar Lights, a member of our Customer Service Team will be in touch to resolve this for you today. Kind regards, Lisa

Posted 10 years ago

“I am still struggling to get these batteries to work in my garden lights, will e mail further when I have tried them again.”

Helpful Report

Posted 10 years ago

Hello Barbara I am sorry that you are having problems getting the batteries to work, please can you pop them in your battery charger before trying them in the lights again to see if this helps. Do get back in touch if we can be of further help. Kind regards, Lisa, Lights4fun

Posted 10 years ago

“Ordered 4 packs of 2 lights. Out of the 8 lights in total, only 2 actually work. Had bought them to light up front garden blue for Autism awareness month :(”

Helpful Report

Posted 10 years ago

Hello Tracey We are so sorry that we have let you down with your order, a member of our Customer Service Team will be in touch straight away to put this right. With kind regards, Lisa, Lights4fun

Posted 10 years ago

“Paid for express delivery on Thursday evening arrived 6pm on Monday evening. Not very express. Ordered from another company at same time free Royal mail delivery arrived 10am Saturday morning.....”

Helpful Report

Posted 10 years ago

Hello Mark We’re sorry that you are disappointed with delivery of your lights. Our Express courier option is a 1-2 day service available on all orders placed by 4pm (on a working day), as stated on the website. As your order was placed at 7pm on Thursday evening it was processed and dispatched on Friday morning for delivery on the next available working day, Monday. Saturday and Sundays are not classed as a working day, however, we do offer a Saturday delivery service with a courier. This is available at a cost of £15.00 and existing orders can be upgraded for delivery on Saturday by contacting our Customer Service Team. We don’t currently offer a guaranteed Royal Mail delivery service, but do have plans to introduce this service very soon. Once again, thank you for your feedback and if you would like to get in touch further about this I would be very happy to discuss. With kind regards, Lisa, Lights4fun.

Posted 10 years ago

“I am very disappointed with the service. I ordered the lights as a birthday present and, although no delivery date was quoted I expected them to be here by the 5th March but they were not. That date has now passed. I will not be ordering again.”

Helpful Report

Posted 10 years ago

Hello Peter I am sorry that the lights you ordered have not yet arrived, we despatched your order with Royal Mail 2nd class post on Thursday 26 February. Although the delivery is not tracked it should arrive within 3-5 days. It sounds like the parcel is delayed, or lost in the Royal Mail delivery network. A member of our Customer Service Team will be in touch today. With kind regards, Lisa, Lights4fun

Posted 10 years ago

“sent the wrong lights”

Helpful Report

Posted 10 years ago

Hello Louise I am sorry that we delivered the wrong product, I know how disappointing this must have been. Please accept our apologies for this oversight when packing your order. I will send a string of 40 battery fairy lights to you by 1st class post today, they should be with you in the next couple of days. I hope that you will enjoy using the lights! With kind regards, Lisa, Lights4fun

Posted 10 years ago

“I didn't get my parcel yet. I've paid for everything and still waiting more than 10 days already”

Helpful Report

Posted 10 years ago

Hello Anna I am sorry that you have not received your order. I can see that we despatched the lights with Royal Mail on Monday 23 February to the delivery address completed online. A member of our Customer Service Team will be in touch today. With kind regards, Lisa, Lights4fun

Posted 10 years ago

“Half of the lights don't work, and at least three bulbs were broken and another two had fallen off when I received these. Very poorly made.”

Helpful Report

Posted 10 years ago

Hello Hali I am sorry that the lights you received were faulty, we will of course replace these for you with our compliments. With kind regards, Lisa

Posted 10 years ago

“sent wrong lights! i kept them as i couldnt be bothered to return them and they will come in useful hopefully”

Helpful Report

Posted 10 years ago

Hello Neil I am sorry that you didn't receive the lights you ordered, please accept our apologies I will send a string of the White Micro Wire lights by 1st class post today. Please keep the set that you have received in error with our compliments. With thanks, Lisa

Posted 10 years ago

“Paying £4 extra for first class and receive my order 9 days later, very annoyed with that and that my order is useless now”

Helpful Report

Posted 10 years ago

Hello Lily, Thank you for taking the time to leave feedback and I'm sorry your order was delivered to you late. I can confirm that a full refund has been placed onto your account and you may keep the tubes of blood with our compliments. Once again I apologise they were not delivered to you in time and hope to welcome you back to Lights4fun in the near future. Kind regards, Tess Lights4fun

Posted 10 years ago

“Very poor delivery service.”

Helpful Report

Posted 10 years ago

Hello Lea Thank you for your feedback, I am sorry that you were disappointed with the delivery service. I have just tried to reach you by phone to understand exactly what the problem was. I am sorry that I have missed you, please would you be kind enough to call me on 01423 816040 so that we can resolve this as soon as possible. With kind regards, Lisa, Lights4fun

Posted 10 years ago

“Terrible! Terrible! Disgraceful! A few words that come to mind. I purchased some candles for a special surprise engagement party I was planning. I opted to pay the extra money for the first class delivery to ensure I got the candles in time. Over a week later I still had not received my order. I then called up the company for explanation for my missing package. They advised me to go to my local sorting office with no delivery card being left nothing and see if my parcel was there. Obviously, the parcel was not there. I called back and understandably frustrated asked for my money back as the goods would be no good to me if they weren't here in time for the party. The lady I spoke to told me she would send me out some more candles express delivery, so they will be there next day. Unsurprisingly, another week later there is still NO candles. So my advice to you would be to NEVER use this company or place your order at least 6-9 months in advanced to ensure you maybe get your order in time. This being my first and only time using this company I can never see myself using them ever again, not recommend them to anyone. Shockingly bad!”

Helpful Report

Posted 10 years ago

“Item dispatched on 22 September have yet to receive It's now 3 October ?????”

Helpful Report

Posted 10 years ago

Hello Vivienne I am sorry that you have not received your order we despatched this by Royal Mail on Monday 22 September. I am afraid the parcel must have got lost in the delivery network. We are very happy to replace your order and will refund the delivery charge as a gesture of goodwill. With kind regards, Lisa

Posted 10 years ago

“Tiny lights, all tangled when they arrived which took ages to sort out and the colour isn't soft as described, quite the opposite! Very disappointing!”

Helpful Report

Posted 10 years ago

Hello Laura I am sorry to learn of your disappointment, a member of our Customer Service Team will be in touch to resolve this for you today. With kind regards, Lisa, Lights4fun

Posted 10 years ago

“The lights I ordered was not working properly. The lights supposed to look warm. It looks nothing like what it advertised for. Very disappointing!”

Helpful Report

Posted 10 years ago

Hello Kajun I am sorry that you are disappointed with the lights and apologise that they did not work as well as they should. I have just tried to reach you by phone, please would you be kind enough to call me on 01423 816040 so that we can resolve this for you. With kind regards, Lisa, Lights4fun

Posted 10 years ago

“After spending at least 2 hrs of my precious time I gave up trying to put them together Still havnt bothered Possibly won't b bothered as I broke a couple of nails as well These should b discontinued as they are crap !!!”

Helpful Report

Posted 10 years ago

Hello Sophia, Thank you for taking the time to leave feedback and I'm very sorry you have had so much trouble putting these lanterns together. I have tried to contact you via email and phone to resolve this for you. Please would you be kind enough to call me on 01423 816040. Kind regards, Tess Lights4fun

Posted 10 years ago

“Ordered approx. 3 weeks ago, no sign of the product yet”

Helpful Report

Posted 10 years ago

Hi Tony, I'm sorry you have not received your product, we have tried to contact you via email to resolve this. We look forward to hearing from you. Kind regards, Tess Lights4fun

Posted 10 years ago

Lights4fun is rated 4.9 based on 42,296 reviews