Lights4fun Reviews

Name: Lights4fun
Address: Lights4fun, The Hamlet, Hornbeam Park, Harrogate
Rating: 4.86

4.9 Rating 42,289 Reviews

98 %

of reviewers recommend Lights4fun

4.9

Based on 42,289 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

+44 (0)1423 816040

Email:

reviews@lights4fun.co.uk

Location:

Lights4fun, The Hamlet, Hornbeam Park
Harrogate
HG2 8RE

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Lights4fun 5 star review on 9th June 2022

778

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy, some of the lights weren't working. I'm really busy with life so I don't have time to send them back and get ones.”

Helpful Report

Posted 8 years ago

Hello Samiyah, we strive to provide products of the highest quality and apologise that you have not experienced that on this occasion. We'll get in touch personally to put this right. Kind regards, Lisa, Lights4fun

Posted 8 years ago

“light did not work”

Helpful Report

Posted 8 years ago

Hello Sandra, we are sorry to hear that the solar lights are not working. A member of our Customer Service team will be in touch to get this resolved for you. Kind regards, Lisa, Lights4fun

Posted 8 years ago

“The solar stake lights I have ordered are TERRIBLE!!! They do not work at all complete waste of money!”

Helpful Report

Posted 8 years ago

Hello Yasmin, we are sorry to hear that the Solar Stake Lights are not working as they should. A member of our Customer Service Team will be in touch to get this resolved straight away. Kind regards, Lisa, Lights4fun

Posted 8 years ago

“Ordered lights as a trial centrepiece for my wedding, but they were completely broken and unusable. The service I received when I informed Lights4fun was great, they immediately refunded my money, no questions asked, but it made me really reluctant to order more!”

Helpful Report

Posted 8 years ago

Hello Beverley, thank you for taking the time to leave a review and we understand how disappointing it is that the fairy lights did not work, especially when they are for such a special occasion. As promised we will send a replacement string of lights with our compliments to you today so that you can complete your trial wedding centrepiece. Kindest regards, Lisa, Lights4fun

Posted 8 years ago

“Rubbish, had to throw them away, some as I was attaching them as small parts broke and they fell apart. Total waste of money and would never recommend them”

Helpful Report

Posted 8 years ago

Hello Cynthia, we are sorry that you are so disappointed with the cupboard push lights and a member of our Customer Service team will be in touch personally today to put this right. Kind regards, Lisa, Lights4fun

Posted 8 years ago

“Next day delivery? Yeh 4 days later...”

Helpful Report

Posted 8 years ago

Hello Adam, thank you for your review. We are sorry to learn of your disappointment with the speed of delivery and will be in touch personally to resolve. With kind regards, Lisa, Lights4fun

Posted 8 years ago

“Wast of money i don't know how they have the nerve to sell these lights 100 hours igot 100 minutes cost more in batterys so it's in the bin”

Helpful Report

Posted 8 years ago

Hello Dave, it sounds like you have received a faulty light for which we apologise. We will happily arrange a replacement for you that has been fully tested. Kind regards, Lisa

Posted 8 years ago

“Great as described”

Helpful Report

Posted 8 years ago

“Bought to put inside glass corner units, at first they would come after lots of pressing buttons. After turning them off at night, they would turn themselves on again so were on all night, used two sets of batteries already, given up with them. Shame as when they were working cabinets looked lovely, oh well good job they were reasonable price, and as I said did look nice when working.”

Helpful Report

Posted 8 years ago

Hello Evelyn, we are sorry to hear the lights are not working as they should. I can see that we have arranged replacements for you and hope that you will enjoy using the lights in your cabinet. With kind regards, Lisa, Lights4fun

Posted 8 years ago

“the lights came on at dark ,sayed on for about two hours and went out ,same the next day and the 4th or 5th day they stopped working altogeher,no happy with he product.”

Helpful Report

Posted 8 years ago

Thank you for your review Tucker, I'm afraid that Solar products are not as reliable in the Winter months as they are in the Spring and Summer. It sounds like there has not been enough sunshine to recharge the batteries. A member of our Customer Service team will be in touch. With kind regards, Lisa, Lights4fun

Posted 8 years ago

“Paid for next day delivery, item did not arrive was then told it was out of stock..... No good when you wait a week and need lights for xmas..... Will not use again”

Helpful Report

Posted 8 years ago

Hello Andrea, we are as disappointed as you are that we couldn't fulfil your order. I'm afraid the courier lost your order during transit and when they notified us of this we had sold out of the lights you had ordered. I can see that we have refunded you in full for your order. Sorry that we let you down at this special time of year. With kind regards, Lisa, Lights4fun

Posted 8 years ago

“The set I have are type C and I expected your set to fit? The connection was good but the screw cap to lock them together seemed to be too big, it wouldn't lock together? I tried your set onto my working lead cable and you're lights didn't illuminate and the locking cap did not fit! It seems to be slightly big? Good lights if they work?”

Helpful Report

Posted 8 years ago

Hello Barbara, thank you for your review. Unfortunately the lights you purchased were not compatible with your previous order. With kind regards, Lisa

Posted 8 years ago

“Service was fine, but product was faulty. I was impressed by the friendly and speedy way in which my complaint was resolved. I would use the company again”

Helpful Report

Posted 8 years ago

Hello Judy, thank you for your review. We are sorry the lights were not as bright as they should be. I can see we have refunded you in full without you having to go to the trouble of returning the lights to us. With kind regards, Lisa, Lights4fun

Posted 8 years ago

“I paid for next day delivery 2 weeks before Christmas. The courier was DPD. They had a post code of RG19 instead of RG18, they did ring me but refused to deliver the packages until authorised by Lights 4 fun. The next day I emailed lights 4 fun and I had an immediate response promising to sort it out. DPD then delivered one package and lost the other one. I finally received my parcels one week later. I have received no apology from Lights 4 fun and considering I spent over £200 I find this shocking. I will be returning the lights I did not have time to display.”

Helpful Report

Posted 8 years ago

Dear Mrs Johnston, thank you for your review. A member of our Customer Service team will be in touch. With kind regards, Lisa, Lights4fun

Posted 8 years ago

“I have previously had lights from you but the last few have been a disappointment. Outdoor battery lights worked for a week then didn't turn back on, thinking it was the batteries changed them. Lights worked for a day then again failed What's happening”

Helpful Report

Posted 8 years ago

Hi Sue, we are sorry to hear the Outdoor battery lights have not worked as well as they should have. We do have an alternative product that we can recommend and a member of our Customer Service will be in touch personally to arrange a replacement for you. Kind regards, Lisa, Lights4fun

Posted 8 years ago

“I recently purchased 2 medium dancing flame silver battery candles. Unfortunately when they arrived I was very disappointed in the quality! On opening the box and lifting out the candle there was silver glitter everywhere, my hands and the floor were covered! The overall appearance looked quite cheap, like something bought from a pound store. If I'd had more time to find an alternative they would have been returned. I wouldn't recommend these at all.????”

Helpful Report

Posted 8 years ago

“I am very disappointed. when I ordered the product, I came not to the side where I had to enter my bank codes because I wanted to look ahead when I would return to erase the booking was gone ???? go 5 days after got the package. how can this happen. In a breach of your security. I received the product but do not feel I have to pay ??? I have traded for on Ebay but never experienced anything similar. should I go public with this, or is interested, to refund the amount as there is in my opinion, made a big mistake that will damage your.”

Helpful Report

Posted 8 years ago

“Never received my order. Very disappointing”

Helpful Report

Posted 8 years ago

Hello David, thank you for your review. Airmail delivery to Ireland can take upto 10 working days. Your order was despatched on Monday 7 December. If you have not received the plug by 19 December please contact our Customer Service team and we can take it from there for you. Kind regards, Lisa, Lights4fun

Posted 8 years ago

“It arrived broken so not much use now. Obviously you guys don't delivery them but they package didn't have fragile on it.”

Helpful Report

Posted 8 years ago

Hello Alexander, I am so sorry to hear that the Glass Dome was broken on arrival. We will of course replace this for you, a member of our Customer Service Team will be in touch today. Kind regards, Lisa, Lights4fun

Posted 8 years ago

“I ordered some festoon lights and stars. I have a standing instruction to leave parcels in a concealed safe place to help busy parcel delivery drivers. My parcel was stolen before I got home to retrieve the parcel. Lights4fun refused to replace the delivery saying it was my fault and that they had satisfied their obligations. Technically true but appalling customer service. I will never buy from them again. Beware and never give helpful delivery instructions!”

Helpful Report

Posted 8 years ago

Hello Timothy, thank you for your review and we are truly sorry to learn that your order was stolen from your requested safe place. Your order was delivered and left as per your instructions. We always recommend that larger, more valuable orders are delivered on the tracked service with a signature obtained as proof of delivery as we cannot be held liable for parcels that go missing. Kindest regards, Lisa, Lights4fun

Posted 8 years ago

Lights4fun is rated 4.9 based on 42,289 reviews