Lights4fun Reviews

Name: Lights4fun
Address: Lights4fun, The Hamlet, Hornbeam Park, Harrogate
Rating: 4.86

4.9 Rating 42,289 Reviews

98 %

of reviewers recommend Lights4fun

4.9

Based on 42,289 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

+44 (0)1423 816040

Email:

reviews@lights4fun.co.uk

Location:

Lights4fun, The Hamlet, Hornbeam Park
Harrogate
HG2 8RE

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Lights4fun 5 star review on 9th June 2022

778

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mixed feelings about both the products and service. Delivery very prompt and on time but unfortunately the clear cable LED lights I bought had a manufacturing defect in that the screw cap fittings that connect strings of lights together simply weren't able to thread together (I also bought green cable lights which work beautifully). A replacement was quickly sent out which was reassuring but frustratingly the replacements had the same defect. I called and spoke to one of the directors of lights for fun who recognised that this was most likely a manufacturing defect and he would get the marketing director to call me. So far, so good I thought. The marketing director called me very promptly and her solution to the problem was to explain that I had bought "entry level" products and that I should really spend a considerable amount more on a "superior" quality product that "would better suit my needs",(my needs by the way are to be able to connect three strings of lights together and plug them in and have them working). You can make your own minds up whether or not this is acceptable but I would have thought that a suitable product would be one that worked. All of the faulty lights have been collected by lights for fun and I currently await a refund, which I am sure I will get. I fully appreciate that faulty products do sometimes make their way to consumers, and I won't hold a grudge against any company that recognises faults and seeks to resolve issues efficiently. Lights for fun did respond very quickly to my calls and emails, and other "entry level" products I have from lights for fun are superb and are lasting well. I'm sure the issue is down to the softer materials used to make clear fittings, fair enough, but their suggestion that fault lay at my door for not spending enough money, and then using it as an opportunity to increase their revenue by suggesting I buy something more expensive in place of a poorly made product doesn't make me want to support their business any further. I won't be spending any more of my hard earned money with them, but judging by the response of their marketing director, my business won't be missed as they clearly want to concentrate on their "superior" products anyway.”