Lights4fun Reviews

Name: Lights4fun
Address: Lights4fun, The Hamlet, Hornbeam Park, Harrogate
Rating: 4.86

4.9 Rating 42,289 Reviews

98 %

of reviewers recommend Lights4fun

4.9

Based on 42,289 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

+44 (0)1423 816040

Email:

reviews@lights4fun.co.uk

Location:

Lights4fun, The Hamlet, Hornbeam Park
Harrogate
HG2 8RE

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Lights4fun 5 star review on 9th June 2022

778

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Box very bashed up and lights are intended as a present.”

Helpful Report

Posted 8 years ago

Hi Justine, thank you for your review. I'm so sorry to hear the product dis not arrive in 100% condition, I'll get in touch with you personally to put this right. Kind regards, Lisa, Lights4fun

Posted 8 years ago

“The lights came on time and were as described however, the postage was incorrect and we had to pay a charge and arrange to get package. I told the company this and was rung back. The person i spoke to said they would refund the postage but this has nor been done. Not a huge amount but inefficient and inconvenient for us.”

Helpful Report

Posted 8 years ago

Hello Howard, Thank you for your review. I am sorry to hear that you incurred a charge when you went to collect your order. I can see that on the 21st November we refunded you the postage back onto your PayPal account. This can take a few days to show on your statement. Kind regards Sarah

Posted 8 years ago

“Lights were very delicate not at all like the picture and although lovely not worth the money. The first lot snapped after just a day so a complete waste of money. The packaging was all broken and bashed as they were squashed into an parcel bag.”

Helpful Report

Posted 8 years ago

Hi Gemma, thank you for your review. I'm sorry to hear the lights snapped after a day or so, this should not have happened and we'll get in touch with you to get this resolved straight away. Kind regards, Lisa, Lights4fun

Posted 8 years ago

“The batteries in the lights don't store enough power to last more than 1 hour”

Helpful Report

Posted 8 years ago

Hello Adrian Thanks for your feedback, a member of our Customer Service Team will be in touch with regards to your Solar Path Lights. With kind regards, Lisa, Lights4fun

Posted 8 years ago

“No problem with delivery but products were of poor quality”

Helpful Report

Posted 8 years ago

Hello Colin We are sorry to hear that you are disappointed with the Halloween Lights that you have purchased. A member of our Customer Service Team will be in touch to put this right. With kind regards, Lisa, Lights4fun

Posted 8 years ago

“unfortunately and disapointingly the skull lights did not work”

Helpful Report

Posted 8 years ago

Hello Mark, we are so sorry to hear that the skull lights didn't work, how disappointing. We do strive to provide products of the highest quality and we are sorry that we let you down on this occasion. A member of our Customer Service team will be in touch to put this right. With kind regards, Lisa, Lights4fun

Posted 8 years ago

“I ordered 2 outdoor solar powered string lights. One is ok the second down after 1 hour. I got a free replacement battery after claiming but the lights are still not working properly. Down after 10 mn... Solar power not loading properly. I'm upset”

Helpful Report

Posted 8 years ago

Hello Veronique I'm sorry that the replacement battery has not resolved the problem with the lights and thanks for getting back in touch. We will send a replacement string of solar lights to you with our compliments. With kind regards, Lisa, Lights4fun

Posted 8 years ago

“HELLO twice you send replacement , but it does not help the 2end ropelight 42 m you send, there is also a section not working. THE QUALITY TEST MUST BE ABSENT AT THE FACTORY”

Helpful Report

Posted 8 years ago

Hello Camilla Thank you for your feedback and I am sorry that the replacement rope light is faulty. We strive to provide items of the highest quality and we are sorry that you feel this has not been achieved on this occasion. A member of our Customer Service team will be in touch regarding your order. With kind regards, Lisa, LIghts4fun

Posted 8 years ago

“Main problem was that I was unable to amend the delivery address and get these delivered directly to my daughter rather than coming to my address which the system automatically picked up from PayPal. By the time I was able to contact the company to try to change the address they had already been dispatched. So, couldn't fault them for speed.”

Helpful Report

Posted 9 years ago

Hello Julia, Thanks for your feedback, we are aware this can happen when checking out with PayPal and are working on a fix for our new website that launches in June. Enjoy the lights and look forward to welcoming you back to Lights4fun really soon. Kind regards, Lisa, Lights4fun

Posted 9 years ago

“One set doesn't flash not happy”

Helpful Report

Posted 9 years ago

Hi Lisa I am sorry that one string of your Solar Lights are not working on the multi-action setting. We will get these replaced for you. Kind regards, Lisa

Posted 9 years ago

“Very miss leading lights arrived very small,have ordered other similar lights from popular department store will not be using this website again”

Helpful Report

Posted 9 years ago

Hello Meena I am sorry that you are disappointed with the size of the rose fairy lights, we do detail that each rose flower is approx. 4cm in diameter on the product page on our website, along with the length of the lights to assist customers when purchasing online. If you would like to return the lights to us for a refund please contact our Customer Service team on 01423 816040 and we will be delighted to help. With kind regards, Lisa

Posted 9 years ago

“Rather disappointed - ordered 3 sets lights - one set blue not green , 1 set ten of 40 lights did not turn on pity as rest of process was good”

Helpful Report

Posted 9 years ago

Hello John I am so sorry that we have let you down with your order, we will happily replace the faulty lights and the blue set we sent you in error. A member of our Customer Service Team will be in touch to put this right. With kind regards, Lisa, Lights4fun

Posted 9 years ago

“When I contacted the company re late delivery they told me to contact my local sorting office, not helpful”

Helpful Report

Posted 9 years ago

“Many of the lights I bought did not work! Giving me spare batteries after the event they were bought for was not really the point......”

Helpful Report

Posted 9 years ago

“On receiving the wrong items to what I ordered, I did get a prompt reply by email asking me to make contact by phone. The person on the phone told me that I was the person who made the error so I had to pay for the postage to return them. One of the items that I did want was shattered but I still had to pay to return it whenthe item was faulty which I think is poor customer service.”

Helpful Report

Posted 9 years ago

Hello Karen I am sorry that we asked you to return a product that was faulty and confirm that I have refunded the £2.80 postage you paid. I hope that you will enjoy using the Pumpkin Fairy Lights that we sent to you as a replacement last week. With kind regards, Lisa, Lights4fun

Posted 9 years ago

“Order received promptly unfortunately 1 item was incorrect. I have written an email about 4 days ago explaining the issue but not had a response to date.”

Helpful Report

Posted 9 years ago

Hello Martin I am sorry that we sent an incorrect product to you, please keep this string of indoor fairy lights with our compliments and we will send the string of indoor battery lights to you by post. With kind regards, Lisa, Lights4fun

Posted 9 years ago

“Hi there.... Order placed on 31st Oct...... But Goods didn't arrive until 6th Nov ... but were needed on 5th !!.... Not Good.... will have to save them for next year Regards Nigel Maisey”

Helpful Report

Posted 9 years ago

Hello Nigel, Thank you for your feedback and I'm sorry you did not receive your order in time. Unfortunately there was a delay dispatching your order form the warehouse which is why they were not with you in time. I have refunded your Paypal account for you for this order and I hope to welcome you back to Lights4fun in the near future. Kindest regards, Tess Lights4fun

Posted 9 years ago

“the lights were great but they took a week to get to me and I had paid for 1st class post Arrived too late for this year!”

Helpful Report

Posted 9 years ago

Hello Judy, Thank you for taking the time to leave feedback and I'm very sorry these were delivered to you late. I have placed a refund onto your Paypal account for you and hope that you will return to Lights4fun in the near future. Kind regards, Tess Lights4fun

Posted 9 years ago

“Received order quickly, thanks. The actual light fitting is great, very neat little thing. However, it states that with three AAA batteries the life will be approximately 100 hours, so far I have had them on for barely 10 hours and the lights are dimming in comparison to when I first put them on. Yes, I did put new batteries in. When I first switched them on I was very impressed, however, after a while I changed my mind.”

Helpful Report

Posted 9 years ago

Hello Veronica Thank you for your feedback. I am sorry to learn that the LEDs have dimmed after such a short amount of time. A member of our Customer Service Team will be in touch to resolve this as soon as possible. With kind regards, Lisa

Posted 9 years ago

“I purchased 3 glass bricks, initially they were bright and really pretty but after 4 weeks of having them only 2 out of the three still work and they are not very bright- I'm very disappointed. ”

Helpful Report

Posted 9 years ago

Lights4fun is rated 4.9 based on 42,289 reviews