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Lights4fun Reviews

4.9 Rating 42,289 Reviews

98 %

of reviewers recommend Lights4fun

Company Reviews

Product Reviews

4.9

Based on 42,289 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

+44 (0)1423 816040

Email:

reviews@lights4fun.co.uk

Location:

Lights4fun, The Hamlet, Hornbeam Park
Harrogate
HG2 8RE

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Lights4fun 5 star review on 9th June 2022

Lights4fun 5 star review on 8th July 2019

Lights4fun 5 star review on 8th July 2019

Lights4fun 5 star review on 7th July 2019

Lights4fun 5 star review on 7th July 2019

Lights4fun 5 star review on 7th July 2019

Lights4fun 5 star review on 6th July 2019

778

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods arrived in good time but quality poor and light so orange that look artifciial unlike others i've bought that look real. the flame bit is wobbly aon one of them and you have to manipulate it to get it to stay alight. The screw compartment for the bottom was very stiff. Screwing and unscrewing the bottom is how you turn it on and off and it plays havoc with the thin wax coating . You end up with annoying little wax shavings taht are a pin to wipe off a surface”

Posted 9 years ago

“Some of the packets were already opened when the product arrived. A number of the LED candles had flat batteries even though batteries were part of the spec. of the product.”

Posted 9 years ago

Hello Eleanor I am sorry to learn that some of the packets of tealights were open on arrival and some of the batteries were flat. A member of our Customer Service Team will be in touch today to resolve this for you. With kind regards, Lisa, Lights4fun

Posted 9 years ago

“I had to wait three weeks for them to arrive as the van driver dropped the lights.I found that two lights did not work even after re-charging the batteries I will use you again as I feel it's always best to give suppliers a second chance.”

Posted 9 years ago

Hello Anny I am sorry to hear that two of the Solar Lights are not working, we will replace these for you with our compliments. The new lights will be delivered to you with our courier tomorrow. With kind regards, Lisa, Lights4fun

Posted 9 years ago

“We bought a huge amount of lighting from you for one of our events. Not only did we struggle for 3 days with your payment systems, but when the lighting arrived the day before our event there were at least 10 bulbs blown already. We always buy our lights from you so this was very disappointing.”

Posted 9 years ago

Dear Philippa I am so sorry that 10 bulbs were not illuminating and that you were not able to use these lights at your event. As the event has passed we are happy to credit the cost of these strings back onto your account. We look forward to welcoming you back to Lights4fun in the near future. With kind regards, Lisa

Posted 9 years ago

“The item that I purchased was disappointing, didn't give out as much light as I had expected.”

Posted 9 years ago

Hello Elaine, I am sorry to hear you are disappointed with the Solar Lights you have received. A member of the Customer Service team will be in touch to resolve this for you. With kind regards, Tess

Posted 9 years ago

“I ordered a selection of portable lights for a festival I am going to, and thank the lord I ordered in plenty of time. The delivery company used (Hermes) is awful. On day one they popped a note through my door to say they couldn't deliver (the box was too big) but left no forwarding number, no notes on how to get in touch to re-arrange delivery, or even who the parcel was for/from. It was literally a note with a tick in the box that said 'Can't deliver'. I didn't even realise it was for this parcel to begin with. This happened for 3 days in a row, with the last note ticking the box that said 'returned to sender'. Again no contact details, no reference number, no name. I tried to contact Hermes, but there are no contact details on their website and as I had no reference number I couldn't fill in a form, so I contacted Light4Fun as I had guessed by this point that this was the parcel I was waiting for. The people in the office were lovely, and offered to re-arrange delivery to another address, and to refund the charge. So I waited patiently for the promised delivery. Surprise Surprise it didn't come. I contacted Lights4fun again, who again were lovely and organised next day delivery for me with a different company. I now have my lights. So in summery - Lights4Fun are lovely, but choose an option that doesn't include delivery by Hermes. I have seen a lot of complaints online about this company that match my experience.”

Posted 9 years ago

Dear Freya I am sorry that you experienced such difficulty with the delivery of your order on this occasion and thank you for your valuable feedback which we will forward to our Account Manager at DPD for their attention. I am pleased that we were able to deliver the lights to you in time for your event and as the delivery with Hermes was not met we have refunded the delivery charge you paid. I do hope this will not prevent you from shopping with us again, and as a gesture of goodwill when you are looking to place your next order we would be delighted to upgrade the delivery to our express service. With kind regards, Lisa

Posted 9 years ago

“Lovely when they work, although the switch seems to be a bit hit and miss and doesn't always work. I have kept the solar panel in full sun all day, however the lights fade and go out a lot quicker than some other solar fairy lights I bought elsewhere.”

Posted 9 years ago

Hello Joanne I am sorry to hear the Solar Lights are not working as well as they should, a member of our Customer Service Team will be in touch to resolve this for you. With kind regards, Lisa, Lights4fun

Posted 9 years ago

“I didn't like the product”

Posted 9 years ago

Hello Shinu We are sorry that you do not like the lights you have purchased. We do offer a 14 day money back guarantee with all our products. One of our Customer Service Team will contact you today with our return instructions. With kind regards, Lisa, Lights4fun

Posted 9 years ago

“One of my lights were broken”

Posted 9 years ago

Hello Juwairiyyah I am sorry to hear that one of the lights was broken. I am very happy to send a replacement string of lights to you with our compliments. With kind regards, Lisa, Lights4fun

Posted 9 years ago

“Promised delivery did not happen. Product was good but somewhat expensive. Vendor did resolve delivery issue. They should consider a better service provider for shipping their product as this was a major problem.”

Posted 9 years ago

Hello David, I am sorry that we let you down with the delivery of your lights. A member of our Customer Service Team will be in touch to resolve this. With kind regards, Lisa, Lights4fun

Posted 9 years ago

“Service and price excellent but disappointed with product as the light shines through the body of the candle which gives an artificial appearance to the finished product. Also the candle doesn't flicker so much as goes dull then bright. Not the best I've seen for effect but I guess the price should have made next think twice.”

Posted 9 years ago

Hello Paul, I am sorry to hear that the candles are not as you expected. A member of our Customer Service Team will be in touch to resolve this fo you. With kind regards, Lisa, Lights4fun

Posted 9 years ago

“Normally good quality solar lights as I have had some in my garden for years, but this time ordered more budget range, one came with wire broken and other also didn't light up. Best to pay for good quality items.”

Posted 9 years ago

Hello Yasmin, Thank you for taking the time to leave feedback and I'm very sorry that you have received two sets of solar lights that are not in working condition. I am pleased that we have been able to resolve this issue by sending you two replacement sets today. We look forward to welcoming you back to Lights4fun in the near future. Kindest regards, Tess Lights4fun

Posted 9 years ago

“when i ordered the light from you via the website it stated "if you order this item within the next 53 minutes delivery will be made on Thursday". that was on wednesday 9th july and delivery wasn't made until the following monday. this may seem trivial but this may be construed as misrepresentation.”

Posted 9 years ago

Thank you for taking the time to leave a review. We do display a countdown timer that shows the hours and minutes left to guarantee Express (next working day) delivery if your order is placed before 3pm and the Express Courier option is chosen at the check-out stage. Express delivery is charged at £5.95. Unfortunately, as you selected Royal Mail 2nd Class the delivery time is 2-4 working days. We are sorry for the misunderstanding and hope that you will enjoy using your lights. With kind regards, Lisa, Lights4fun

Posted 9 years ago

“A whole line of bulbs not working on each set I purchased”

Posted 9 years ago

“Excellent fast delivery however the products themselves are rubbish I ordered four solar panelled light sets but none of them are charging up - very disappointed”

Posted 10 years ago

“more than half of my order did not work. These have been returned, I asked for a courier collection and it was provided, and presumably a refund will be forthwith.\n\nHowever, in thinking through the conversation I had with your team, it transpires that you actually KNOW that these lights will not work with Duracell batteries (clear 2 battery boxes) and that you have had discussions with your Chinese manufacturers about this.\n\nThe fact that you sell these without any advice, and then act as if this is a surprise is more than annoying! It is a waste of my time and effort! To top it off, it wasn't you that suggested returning the lights, IT WAS ME! Your employee suggested I get different batteries! It wasn't your employee that suggested a courier, IT WAS ME INSISTING that I had spent enough useless time with you - and now I also suggest that in the refund you include AT LEAST the posting costs! \n\n***. Yours, Dr ***”

Posted 10 years ago

“double check order before dispatching. Received correct order sheet but wrong order”

Posted 12 years ago

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Lights4fun is rated 4.9 based on 42,289 reviews