Lights4fun Reviews

Name: Lights4fun
Address: Lights4fun, The Hamlet, Hornbeam Park, Harrogate
Rating: 4.86

4.9 Rating 42,296 Reviews

98 %

of reviewers recommend Lights4fun

4.9

Based on 42,296 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

+44 (0)1423 816040

Email:

reviews@lights4fun.co.uk

Location:

Lights4fun, The Hamlet, Hornbeam Park
Harrogate
HG2 8RE

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Lights4fun 5 star review on 6th April 2025

779

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On receiving the wrong items to what I ordered, I did get a prompt reply by email asking me to make contact by phone. The person on the phone told me that I was the person who made the error so I had to pay for the postage to return them. One of the items that I did want was shattered but I still had to pay to return it whenthe item was faulty which I think is poor customer service.”

Helpful Report

Posted 10 years ago

Hello Karen I am sorry that we asked you to return a product that was faulty and confirm that I have refunded the £2.80 postage you paid. I hope that you will enjoy using the Pumpkin Fairy Lights that we sent to you as a replacement last week. With kind regards, Lisa, Lights4fun

Posted 10 years ago

“Order received promptly unfortunately 1 item was incorrect. I have written an email about 4 days ago explaining the issue but not had a response to date.”

Helpful Report

Posted 10 years ago

Hello Martin I am sorry that we sent an incorrect product to you, please keep this string of indoor fairy lights with our compliments and we will send the string of indoor battery lights to you by post. With kind regards, Lisa, Lights4fun

Posted 10 years ago

“Hi there.... Order placed on 31st Oct...... But Goods didn't arrive until 6th Nov ... but were needed on 5th !!.... Not Good.... will have to save them for next year Regards Nigel Maisey”

Helpful Report

Posted 10 years ago

Hello Nigel, Thank you for your feedback and I'm sorry you did not receive your order in time. Unfortunately there was a delay dispatching your order form the warehouse which is why they were not with you in time. I have refunded your Paypal account for you for this order and I hope to welcome you back to Lights4fun in the near future. Kindest regards, Tess Lights4fun

Posted 10 years ago

“the lights were great but they took a week to get to me and I had paid for 1st class post Arrived too late for this year!”

Helpful Report

Posted 10 years ago

Hello Judy, Thank you for taking the time to leave feedback and I'm very sorry these were delivered to you late. I have placed a refund onto your Paypal account for you and hope that you will return to Lights4fun in the near future. Kind regards, Tess Lights4fun

Posted 10 years ago

“Received order quickly, thanks. The actual light fitting is great, very neat little thing. However, it states that with three AAA batteries the life will be approximately 100 hours, so far I have had them on for barely 10 hours and the lights are dimming in comparison to when I first put them on. Yes, I did put new batteries in. When I first switched them on I was very impressed, however, after a while I changed my mind.”

Helpful Report

Posted 10 years ago

Hello Veronica Thank you for your feedback. I am sorry to learn that the LEDs have dimmed after such a short amount of time. A member of our Customer Service Team will be in touch to resolve this as soon as possible. With kind regards, Lisa

Posted 10 years ago

“Some of the packets were already opened when the product arrived. A number of the LED candles had flat batteries even though batteries were part of the spec. of the product.”

Helpful Report

Posted 10 years ago

Hello Eleanor I am sorry to learn that some of the packets of tealights were open on arrival and some of the batteries were flat. A member of our Customer Service Team will be in touch today to resolve this for you. With kind regards, Lisa, Lights4fun

Posted 10 years ago

“I had to wait three weeks for them to arrive as the van driver dropped the lights.I found that two lights did not work even after re-charging the batteries I will use you again as I feel it's always best to give suppliers a second chance.”

Helpful Report

Posted 10 years ago

Hello Anny I am sorry to hear that two of the Solar Lights are not working, we will replace these for you with our compliments. The new lights will be delivered to you with our courier tomorrow. With kind regards, Lisa, Lights4fun

Posted 10 years ago

“We bought a huge amount of lighting from you for one of our events. Not only did we struggle for 3 days with your payment systems, but when the lighting arrived the day before our event there were at least 10 bulbs blown already. We always buy our lights from you so this was very disappointing.”

Helpful Report

Posted 10 years ago

Dear Philippa I am so sorry that 10 bulbs were not illuminating and that you were not able to use these lights at your event. As the event has passed we are happy to credit the cost of these strings back onto your account. We look forward to welcoming you back to Lights4fun in the near future. With kind regards, Lisa

Posted 10 years ago

“The item that I purchased was disappointing, didn't give out as much light as I had expected.”

Helpful Report

Posted 10 years ago

Hello Elaine, I am sorry to hear you are disappointed with the Solar Lights you have received. A member of the Customer Service team will be in touch to resolve this for you. With kind regards, Tess

Posted 10 years ago

“I ordered a selection of portable lights for a festival I am going to, and thank the lord I ordered in plenty of time. The delivery company used (Hermes) is awful. On day one they popped a note through my door to say they couldn't deliver (the box was too big) but left no forwarding number, no notes on how to get in touch to re-arrange delivery, or even who the parcel was for/from. It was literally a note with a tick in the box that said 'Can't deliver'. I didn't even realise it was for this parcel to begin with. This happened for 3 days in a row, with the last note ticking the box that said 'returned to sender'. Again no contact details, no reference number, no name. I tried to contact Hermes, but there are no contact details on their website and as I had no reference number I couldn't fill in a form, so I contacted Light4Fun as I had guessed by this point that this was the parcel I was waiting for. The people in the office were lovely, and offered to re-arrange delivery to another address, and to refund the charge. So I waited patiently for the promised delivery. Surprise Surprise it didn't come. I contacted Lights4fun again, who again were lovely and organised next day delivery for me with a different company. I now have my lights. So in summery - Lights4Fun are lovely, but choose an option that doesn't include delivery by Hermes. I have seen a lot of complaints online about this company that match my experience.”

Helpful Report

Posted 10 years ago

Dear Freya I am sorry that you experienced such difficulty with the delivery of your order on this occasion and thank you for your valuable feedback which we will forward to our Account Manager at DPD for their attention. I am pleased that we were able to deliver the lights to you in time for your event and as the delivery with Hermes was not met we have refunded the delivery charge you paid. I do hope this will not prevent you from shopping with us again, and as a gesture of goodwill when you are looking to place your next order we would be delighted to upgrade the delivery to our express service. With kind regards, Lisa

Posted 10 years ago

“Lovely when they work, although the switch seems to be a bit hit and miss and doesn't always work. I have kept the solar panel in full sun all day, however the lights fade and go out a lot quicker than some other solar fairy lights I bought elsewhere.”

Helpful Report

Posted 10 years ago

Hello Joanne I am sorry to hear the Solar Lights are not working as well as they should, a member of our Customer Service Team will be in touch to resolve this for you. With kind regards, Lisa, Lights4fun

Posted 10 years ago

“I didn't like the product”

Helpful Report

Posted 10 years ago

Hello Shinu We are sorry that you do not like the lights you have purchased. We do offer a 14 day money back guarantee with all our products. One of our Customer Service Team will contact you today with our return instructions. With kind regards, Lisa, Lights4fun

Posted 10 years ago

“One of my lights were broken”

Helpful Report

Posted 10 years ago

Hello Juwairiyyah I am sorry to hear that one of the lights was broken. I am very happy to send a replacement string of lights to you with our compliments. With kind regards, Lisa, Lights4fun

Posted 10 years ago

“Promised delivery did not happen. Product was good but somewhat expensive. Vendor did resolve delivery issue. They should consider a better service provider for shipping their product as this was a major problem.”

Helpful Report

Posted 10 years ago

Hello David, I am sorry that we let you down with the delivery of your lights. A member of our Customer Service Team will be in touch to resolve this. With kind regards, Lisa, Lights4fun

Posted 10 years ago

“Service and price excellent but disappointed with product as the light shines through the body of the candle which gives an artificial appearance to the finished product. Also the candle doesn't flicker so much as goes dull then bright. Not the best I've seen for effect but I guess the price should have made next think twice.”

Helpful Report

Posted 10 years ago

Hello Paul, I am sorry to hear that the candles are not as you expected. A member of our Customer Service Team will be in touch to resolve this fo you. With kind regards, Lisa, Lights4fun

Posted 10 years ago

“Normally good quality solar lights as I have had some in my garden for years, but this time ordered more budget range, one came with wire broken and other also didn't light up. Best to pay for good quality items.”

Helpful Report

Posted 10 years ago

Hello Yasmin, Thank you for taking the time to leave feedback and I'm very sorry that you have received two sets of solar lights that are not in working condition. I am pleased that we have been able to resolve this issue by sending you two replacement sets today. We look forward to welcoming you back to Lights4fun in the near future. Kindest regards, Tess Lights4fun

Posted 10 years ago

“when i ordered the light from you via the website it stated "if you order this item within the next 53 minutes delivery will be made on Thursday". that was on wednesday 9th july and delivery wasn't made until the following monday. this may seem trivial but this may be construed as misrepresentation.”

Helpful Report

Posted 10 years ago

Thank you for taking the time to leave a review. We do display a countdown timer that shows the hours and minutes left to guarantee Express (next working day) delivery if your order is placed before 3pm and the Express Courier option is chosen at the check-out stage. Express delivery is charged at £5.95. Unfortunately, as you selected Royal Mail 2nd Class the delivery time is 2-4 working days. We are sorry for the misunderstanding and hope that you will enjoy using your lights. With kind regards, Lisa, Lights4fun

Posted 10 years ago

Lights4fun is rated 4.9 based on 42,296 reviews