Lights.com Reviews

Name: Lights.com
Address: 231 W. 29th Street Suite 504, New York, NY
Rating: 4.83

4.8 Rating 3,842 Reviews

99 %

of reviewers recommend Lights.com

4.8

Based on 3,842 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

8664909358

Email:

cs@lights.com

Location:

231 W. 29th Street Suite 504
New York, NY
10001

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Lights.com 5 star review on 17th July 2024

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These lights do not stay on sync, and lights.com may have sold my information because I received a ton of spam after. I don’t buy from many unknown vendors for this reason.”

Helpful Report

Posted 4 years ago

“Horrible customer service. I had a return that I sent back and you received on 12/8/20. I have emailed customer service 3 times and the delay of my refund is always someone else's fault. I think 2 months is more than enough time to process the return.”

Helpful Report

Posted 4 years ago

“I ordered pre-lit Christmas Tree. When it arrived box was a bit dented and part of branches were hanging out. When I opened the box the tree was missing the stand and center pole. When I called to return the item they were lovely on the phone. I got notification that the return was received by LIGHTS.com on December 28. I did not see credit on my charge card. I waited a week or two. Tried calling several times but could never get through. I finally did online chat. It was indeed verified that my return was received 12/28 and they would email me when they credited my account. I've yet to receive credit.”

Helpful Report

Posted 4 years ago

“Missing parts and didn’t work. Attempted to call and request replacement but couldn’t get a real person on the line”

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Posted 4 years ago

“I returned it about 2 weeks ago. Where is my refund?”

Helpful Report

Posted 4 years ago

“I wished I could review the purchase. I have never received the pop up Christmas tree. It never even left the warehouse, apparently. I found out when I called. It took over 3 weeks for the refund, only after I called for the second time. The first request was never processed. Good customer service though, I just wished I got to enjoy their beautiful Pop up tree”

Helpful Report

Posted 4 years ago

“The batteries do not work, and even after requesting replacement of them, they have not been sent.”

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Posted 4 years ago

“I was not happy with the wreath, it looked crushed, was dirty and smelled musty”

Helpful Report

Posted 4 years ago

“Received 2 stars and neither one works”

Helpful Report

Posted 4 years ago

“The light never switched on. Very bad quality for the price paid”

Helpful Report

Posted 4 years ago

“Shipping was fast but I couldn’t return the lights without paying for postage and a restocking fee. I figure I can donate these to a yard sale or something.”

Helpful Report

Posted 4 years ago

“Order delivered to wrong address and one box was half broken”

Helpful Report

Posted 4 years ago

“After a week from order, there was no shipping confirmation. After multiple emails and calls to customer service with non answers, I had to cancel since I had no confidence this tree will get to be before Christmas. I was led to believe that I will receive the tree in one week from when I ordered. That’s a big miss in customer expectation. This and the subsequent hassle is the reason I will not give lights.com another try.”

Helpful Report

Posted 4 years ago

“I requested cancellation, but haven't received any feedback.”

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Posted 5 years ago

“I can’t see anything as far as possible shipping date and I can’t cancel my order! I need those lights”

Helpful Report

Posted 5 years ago

“Would love to review the product but it's been a month since they said it would ship and they have not. I've written to follow up and gotten no reply. When I'm spending upwards of 300 on an order I think I deserve a reply to my emails.”

Helpful Report

Posted 5 years ago

“Fixture is wobbly and unsafe. Site marked it down almost 50% right after I purchased it. I sent customer service an email concerning how unsatisfactory the light is and have still heard nothing. Also upset that they would charge full price day before a huge mark down.”

Helpful Report

Posted 6 years ago

“I never received it so I can't review it. I want a refund.”

Helpful Report

Posted 6 years ago

“I am still waiting for notice that my order has shipped. I placed an order on 8/16 and wish that I would be given an idea of when I can expect it. Faster delivery service would really be appreciated. Am unable to award any stars at this time.”

Helpful Report

Posted 10 years ago

“I ordered several battery operated lights. One set was fantastic! The other set, only HALF worked at and now I have to purchase more batteries in order to even make them work. I tried contacting the company but got no response.”

Helpful Report

Posted 11 years ago

Lights.com is rated 4.8 based on 3,842 reviews