Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.69

4.7 Rating 2,461 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,461 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 31st May 2025

Jacqueline O

Lilac & Mila 5 star review on 21st March 2025

Jenni P

Lilac & Mila 5 star review on 13th May 2023

Jaimi L

Lilac & Mila 5 star review on 14th October 2022

Leesa F

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decent material, pretty pattern. Best suited to someone who is stick thin or pregnant, otherwise gives off old granny nighty vibes. Yikes!”

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Posted 19 minutes ago

“I was not informed that I would have to pay AN ADDITIONAL $21.00 before they released my package. How disappointing. Then I get the package and it is terrible quality”

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Posted 1 month ago

Hi Ann, We’re really sorry to hear about your experience. We understand how frustrating unexpected duties can be. Customs and import fees are set by local authorities and unfortunately are outside of our control, but we completely appreciate that this wasn’t clear enough before you ordered. We also never want you to feel disappointed with the quality of your item. Thank you for your feedback we’ll be reviewing how we communicate duties and taxes at checkout to ensure it’s clearer for our customers in future.

Posted 1 month ago

“The dress is lovely! I wore it for the first time yesterday and got compliments on it all day!! I got the black dress with the brown patterns, it's really cool. :)”

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Posted 1 month ago

Hi there! Thank you for your amazing review! We're so happy to hear that you received compliments on your dress all day long. Your kind words mean the world to us! Warm wishes, Team Lilac & Mila

Posted 1 month ago

“I love the feel off the material off the dress and style.”

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Posted 1 month ago

Hi Jane! Thank you for your lovely review! We're thrilled to hear that you love the feel and style of the dress. Your feedback means so much to us! Warm wishes, Team Lilac & Mila

Posted 1 month ago

“Very prompt delivery - lovely Jaase dress, exactly as ordered.”

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Posted 1 month ago

Hi there! Thank you so much for your fantastic review! We're delighted to hear that your Jaase dress arrived promptly and just as you ordered. Your satisfaction is our priority, and we truly appreciate your feedback! Warm regards, Team Lilac & Mila

Posted 1 month ago

“great products and great website, definitely one of my fave sites”

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Posted 2 months ago

Hi Julz! Thank you so much for your wonderful review! We're so glad to hear you love our products and website. Your support truly brightens our day! Warm wishes, Team Lilac & Mila

Posted 1 month ago

“Beautiful dress”

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Posted 2 months ago

Hi Dilhani! Thank you for your beautiful review! We're so happy to hear that you think the dress is beautiful. Warm wishes, Team Lilac & Mila

Posted 1 month ago

“Disappointed, both dresses were extremely poor quality fabric. The print was beautiful as picture on the website but it doesn’t make up for how thin the fabric is (very cheap). I previously purchased a dress from this website which is beautiful and good quality and which I get many compliments every time I wear it so I was expecting the same.”

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Posted 2 months ago

Hi Rocio, Thank you for sharing your feedback with us. We truly appreciate it and we’re sorry to hear that the quality of the dresses did not meet your expectations this time around. We always strive to provide beautiful pieces that our customers love, and it sounds like we missed the mark here. We encourage you to contact us directly at hello@lilacandmila.com so we can assist you further with your concerns. Your satisfaction is very important to us, and we want to make things right. Warm regards, Team Lilac & Mila

Posted 1 month ago

“I have been trying to find this dress for months finally stumbled on it on your site. Great price, fantastic service and fast delivery. I couldn't be happier”

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Posted 2 months ago

Hi Ana! Thank you so much for your amazing review! We’re thrilled that you found the dress you were looking for and that you're happy with our service and delivery! Your satisfaction truly means the world to us! Warm regards, Team Lilac & Mila

Posted 1 month ago

“Product was great. Right size and well made.”

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Posted 2 months ago

“First time buyer on this website and OMG!! Super super fast delivery. Dresses are absolutely amazing!! Thank you I am so wrapped from start to finish. I will be back for more. Very highly recommended 👌”

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Posted 2 months ago

“Love their products. Prompt delivery & lovely plus size options”

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Posted 3 months ago

“Loved the dress”

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Posted 3 months ago

“Loved the clothes great price fast delivery. Will buy again.”

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Posted 3 months ago

“While purchase seemed seemless it said I have an Express International.delivery 3-5 days arrival.Than it became 14 days.....predicted to arrive by 11th of July. Yet ,today is the 10th of July, my parcel nowhere near London, looks like stuck at Brisbane.... I need to know when will I receove my items as I am due to go away shortly. Also, if yhe item is delayed as such I would have expect a note,email ,update to let me know....”

Helpful Report

Posted 3 months ago

Hi Zsofia We’re so sorry to hear about your experience and completely understand your frustration. We’ve just checked the tracking and can see that your parcel was delivered in London on the 11th of July as anticipated. Once an order leaves our hands, shipping timeframes are unfortunately outside our control, though we always do our best to help track and follow up where we can. If you’re happy with the parcel now that it has arrived, we’d be so grateful if you’d consider updating your review to reflect that. It means a lot to our small business. Thank you so much for your understanding, and please let us know if there’s anything else we can assist you with.

Posted 3 months ago

“The 2 stars are because I loved the dresses, but the service was terrible. A week after my purchase I followed up were my items where but it was a received with a refund for one of my purchases. I sent another email and then was told my items had not been sent and now they had sold out of one of them. Extremely disappointing service”

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Posted 4 months ago

“Very happy with my order,but I'm always happy the only brand I buy in dresses”

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Posted 4 months ago

“Post was average time. Dress is beautiful but the photos make it look black and it’s not. It’s like grey. The dress fits well but the V neck is really low cut. Too low for me. I can’t return it because it’s a sale item. Sad face.”

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Posted 4 months ago

“Lovely dresses. Prompt delivery”

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Posted 4 months ago

Hi Letisha! Thank you for your lovely review! We're so pleased to hear that you loved the dresses and appreciated the prompt delivery. Your support means everything to us! Warm wishes, Team Lilac & Mila

Posted 4 months ago

“Great customer service, speedy delivery!”

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Posted 4 months ago

Hi Helen! Thank you for your wonderful review! We're so happy to hear that you enjoyed our customer service and that your delivery was speedy. Your satisfaction means the world to us! Warm regards, Team Lilac & Mila

Posted 4 months ago

Lilac & Mila is rated 4.7 based on 2,461 reviews