Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.69

4.7 Rating 2,471 Reviews

91 %

of reviewers recommend Lilac & Mila

4.7

Based on 2,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Lilac & Mila 5 star review on 31st May 2025

Jacqueline O

Lilac & Mila 5 star review on 21st March 2025

Jenni P

Lilac & Mila 5 star review on 13th May 2023

Jaimi L

Lilac & Mila 5 star review on 14th October 2022

Leesa F

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed in this purchase. Fabric says linen but it’s extremely stiff. I have washed it twice hoping it would soften but it hasn’t. Wanted to return it before I washed it but checked the website and said no refunds on sale items. I bought it in the Black Friday sale. 😕”

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Posted 2 weeks ago

“Fantastic service, fast delivery and I love the dress!”

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Posted 2 weeks ago

“The dress does not fit. The returns portal does not allow a return. An email to the company has not been answered. I'm entitled to a refund and no one has contacted me or refunded the purchase price. The company provides no customer servuce. I will be contacting the ACCC.”

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Posted 2 weeks ago

“Be sure to check return policy! Even on Black Friday sales in which everything is on sale like many other websites, you can not return them is you want to change size. Every other company like Salty Crush and Gypsy and wolf you can and they have the same Carmen dress I ordered! Not even a teply to my emails as first time customer! Very dissatisfied and won’t be buying from this company again 😡”

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Posted 3 weeks ago

“Love my dress! The garment sizing information/measurements were perfect and easily allowed me to convert sizing to US sizing. The medium was perfection. DHL Express was flawless and fast. Customer Service is responsive and helpful even with day/time gaps. Lovely experience.”

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Posted 1 month ago

“Love the quality of the clothes. Have had no problems with any orders.”

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Posted 1 month ago

“I have been purchasing from L&M for about 5 years and loved the garment design and quality. However, the range has changed dramatically as have the prices. So sadly, I won't be purchasing any more.”

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Posted 1 month ago

“Fast postage and lovely clothes 😍”

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Posted 1 month ago

“Absolutely love my dress fabulous service”

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Posted 1 month ago

“Super comfortable and received so many compliments!”

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Posted 1 month ago

“Decent material, pretty pattern. Best suited to someone who is stick thin or pregnant, otherwise gives off old granny nighty vibes. Yikes!”

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Posted 1 month ago

“I was not informed that I would have to pay AN ADDITIONAL $21.00 before they released my package. How disappointing. Then I get the package and it is terrible quality”

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Posted 2 months ago

Hi Ann, We’re really sorry to hear about your experience. We understand how frustrating unexpected duties can be. Customs and import fees are set by local authorities and unfortunately are outside of our control, but we completely appreciate that this wasn’t clear enough before you ordered. We also never want you to feel disappointed with the quality of your item. Thank you for your feedback we’ll be reviewing how we communicate duties and taxes at checkout to ensure it’s clearer for our customers in future.

Posted 2 months ago

“The dress is lovely! I wore it for the first time yesterday and got compliments on it all day!! I got the black dress with the brown patterns, it's really cool. :)”

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Posted 3 months ago

Hi there! Thank you for your amazing review! We're so happy to hear that you received compliments on your dress all day long. Your kind words mean the world to us! Warm wishes, Team Lilac & Mila

Posted 2 months ago

“I love the feel off the material off the dress and style.”

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Posted 3 months ago

Hi Jane! Thank you for your lovely review! We're thrilled to hear that you love the feel and style of the dress. Your feedback means so much to us! Warm wishes, Team Lilac & Mila

Posted 3 months ago

“Very prompt delivery - lovely Jaase dress, exactly as ordered.”

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Posted 3 months ago

Hi there! Thank you so much for your fantastic review! We're delighted to hear that your Jaase dress arrived promptly and just as you ordered. Your satisfaction is our priority, and we truly appreciate your feedback! Warm regards, Team Lilac & Mila

Posted 3 months ago

“great products and great website, definitely one of my fave sites”

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Posted 3 months ago

Hi Julz! Thank you so much for your wonderful review! We're so glad to hear you love our products and website. Your support truly brightens our day! Warm wishes, Team Lilac & Mila

Posted 3 months ago

“Beautiful dress”

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Posted 3 months ago

Hi Dilhani! Thank you for your beautiful review! We're so happy to hear that you think the dress is beautiful. Warm wishes, Team Lilac & Mila

Posted 3 months ago

“Disappointed, both dresses were extremely poor quality fabric. The print was beautiful as picture on the website but it doesn’t make up for how thin the fabric is (very cheap). I previously purchased a dress from this website which is beautiful and good quality and which I get many compliments every time I wear it so I was expecting the same.”

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Posted 4 months ago

Hi Rocio, Thank you for sharing your feedback with us. We truly appreciate it and we’re sorry to hear that the quality of the dresses did not meet your expectations this time around. We always strive to provide beautiful pieces that our customers love, and it sounds like we missed the mark here. We encourage you to contact us directly at hello@lilacandmila.com so we can assist you further with your concerns. Your satisfaction is very important to us, and we want to make things right. Warm regards, Team Lilac & Mila

Posted 3 months ago

“I have been trying to find this dress for months finally stumbled on it on your site. Great price, fantastic service and fast delivery. I couldn't be happier”

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Posted 4 months ago

Hi Ana! Thank you so much for your amazing review! We’re thrilled that you found the dress you were looking for and that you're happy with our service and delivery! Your satisfaction truly means the world to us! Warm regards, Team Lilac & Mila

Posted 3 months ago

“Product was great. Right size and well made.”

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Posted 4 months ago

Lilac & Mila is rated 4.7 based on 2,471 reviews