Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.70

4.7 Rating 2,448 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,448 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 31st May 2025

Jacqueline O

Lilac & Mila 5 star review on 21st March 2025

Jenni P

Lilac & Mila 5 star review on 13th May 2023

Jaimi L

Lilac & Mila 5 star review on 14th October 2022

Leesa F

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While purchase seemed seemless it said I have an Express International.delivery 3-5 days arrival.Than it became 14 days.....predicted to arrive by 11th of July. Yet ,today is the 10th of July, my parcel nowhere near London, looks like stuck at Brisbane.... I need to know when will I receove my items as I am due to go away shortly. Also, if yhe item is delayed as such I would have expect a note,email ,update to let me know....”

Helpful Report

Posted 1 week ago

Hi Zsofia We’re so sorry to hear about your experience and completely understand your frustration. We’ve just checked the tracking and can see that your parcel was delivered in London on the 11th of July as anticipated. Once an order leaves our hands, shipping timeframes are unfortunately outside our control, though we always do our best to help track and follow up where we can. If you’re happy with the parcel now that it has arrived, we’d be so grateful if you’d consider updating your review to reflect that. It means a lot to our small business. Thank you so much for your understanding, and please let us know if there’s anything else we can assist you with.

Posted 4 days ago

“The dress didn't look like the social media advertisement and was appearing daily on both Facebook and instagram. I don't like the dress at all and am extremely disappointed that I can't get a refund. Of course, it was on me to check prior to purchase. It's actually ridiculous that this review mentions 'refunds' as the website states that's not possible and only credits can be given, which adds to my frustration.”

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Posted 2 months ago

Hi Nicole, please reach out to us at hello@lilacandmila.com and we will organise a return for a refund if feel the dress didn't match the advertisement :)

Posted 2 months ago

“I need to exchange the dress from A size 18 to a size 12 it was way too big”

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Posted 3 months ago

“i received the article - the color and quality of the purchase was not as displayed on your advertisement -with in 10 minutes of receiving the article i sent it back via return post - asking for a refund as I was very disappointed -”

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Posted 6 months ago

“I was unfortunately thoroughly disappointed by this dress. It is poor quality, and not as pictured. (Now I understand why you can’t zoom into the photos on the website). It is poor quality for the price point. The material is printed to look like that crinkly material, resulting in it looking incredibly cheap.”

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Posted 6 months ago

“My order has not arrived”

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Posted 6 months ago

“I didn't get it”

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Posted 8 months ago

“If I could do less than 1 star... I would. Fully a once burned never try again experience. Best wishes.. if you continue to trade this way... you won't be trading much longer.”

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Posted 9 months ago

“Terrible - my order was placed in July and it’s now mid September and I haven’t received them and now I get a review of my goods that I don’t even have which was supposed to have been dispatched on the 3rd September but are still still sitting in you warehouse not yet collect by the carrier. Will never buy from here again!”

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Posted 9 months ago

“You have sent the review and I haven't received my piece of clothing”

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Posted 9 months ago

“I had to remind you of my purchase, there was no crrespondance about when the dress would land backinto stock”

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Posted 9 months ago

“Reading terms and conditions wrong l thought if purchase wasnt right l could be refunded otherwise l never would have made a purchase.now l have 2 dresses that didnt work for me in either size that can only be credited back. d”

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Posted 10 months ago

“Don't order from them! When you shop it says "Free and easy returns" but it turns out you cannot get a refund. Can only get a voucher. I find the website extremely misleading and this practice deceitful. I ordered 4 dresses to try them on and choose 2 out of the 4. I ended up spending double the amount I intended to because of that. I contacted them by email a couple of times, both emails being left unanswered. Very poor customer service. Will never order again.”

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Posted 1 year ago

“Really disappointed to go online and see my dress/kaftan at 50% off. Super sad 😪”

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Posted 1 year ago

“Sent a faulty dress and didn’t respond to messages sent direct to website or Facebook. Sent Dress back and still no refund.”

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Posted 1 year ago

“Received wrong dress!!!”

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Posted 1 year ago

“I’m really disappointed. I’ve been requesting someone contact me regarding an order that was placed on the 7th December, the size is incorrect. Nobody has bothered to respond to my emails/messenger request yet you send me a request to give my opinion??? I have been a loyal customer for quite a few years now, but the lack of customer service on this occasion has really been disappointing.”

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Posted 1 year ago

“the tracking is telling me the parcel is stuck in Brisbane QLD since October 6th.Cleared and awaiting international departure. It seems very long , but i can only wait.It looks like there is nothing I can do.”

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Posted 1 year ago

“Messaged and asked for a return authorisation days ago. Still no response. Poor customer service.”

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Posted 1 year ago

“I ordered a top which was way too big sent it back requesting a smaller size, about 3 wks ago, haven’t heard a thing!!”

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Posted 1 year ago

Lilac & Mila is rated 4.7 based on 2,448 reviews