Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Lilac & Mila Reviews

4.7 Rating 2,274 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

4.7

Based on 2,274 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 13th May 2023

Lilac & Mila 5 star review on 14th October 2022

Lilac & Mila 5 star review on 14th October 2022

Lilac & Mila 5 star review on 5th September 2022

Lilac & Mila 5 star review on 19th July 2022

Lilac & Mila 5 star review on 30th April 2022

Lilac & Mila 5 star review on 21st April 2022

15

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't order from them! When you shop it says "Free and easy returns" but it turns out you cannot get a refund. Can only get a voucher. I find the website extremely misleading and this practice deceitful. I ordered 4 dresses to try them on and choose 2 out of the 4. I ended up spending double the amount I intended to because of that. I contacted them by email a couple of times, both emails being left unanswered. Very poor customer service. Will never order again.”

Posted 1 month ago

“Really disappointed to go online and see my dress/kaftan at 50% off. Super sad 😪”

Posted 1 month ago

“Sent a faulty dress and didn’t respond to messages sent direct to website or Facebook. Sent Dress back and still no refund.”

Posted 3 months ago

“Received wrong dress!!!”

Posted 4 months ago

“I’m really disappointed. I’ve been requesting someone contact me regarding an order that was placed on the 7th December, the size is incorrect. Nobody has bothered to respond to my emails/messenger request yet you send me a request to give my opinion??? I have been a loyal customer for quite a few years now, but the lack of customer service on this occasion has really been disappointing.”

Posted 4 months ago

“the tracking is telling me the parcel is stuck in Brisbane QLD since October 6th.Cleared and awaiting international departure. It seems very long , but i can only wait.It looks like there is nothing I can do.”

Posted 6 months ago

“Messaged and asked for a return authorisation days ago. Still no response. Poor customer service.”

Posted 7 months ago

“I ordered a top which was way too big sent it back requesting a smaller size, about 3 wks ago, haven’t heard a thing!!”

Posted 7 months ago

“Take forever to get back to you.”

Posted 8 months ago

“Slow and non responsive after sales service....very disappointing and I still haven't received a reply.”

Posted 8 months ago

“Received a faulty dress and contact with this company is ridiculous so still haven’t sorted refund”

Posted 10 months ago

Hi Ambre, We apologise for the negative experience you have had with us! We have sent you an email regarding this issue, we apologise, there was some confusion with the outcome you were after regarding your faulty item. We have now sent you a refund for the faulty item you recieved. Once again we sincerely apologise about this! Lilac and Mila xx

Posted 10 months ago

“I have been waiting an extended delay time for my delivery that still has not arrived :(”

Posted 11 months ago

“The order has not yet arrived???”

Posted 11 months ago

“Garment sizing on website incorrect. Paid postage to return only to receive a credit when not my fault. Not happy”

Posted 1 year ago

“I haven't received dress. It was meant to be here on Wednesday 21st December. Hopefully here this week as it's a Christmas Present.”

Posted 1 year ago

“This parcel only had to come from 1 1/2 hours drive away. It is now day 10 and no sign of the parcel. This is supposed to be my Christmas outfit, do you think it will be here by then? Fingers crossed 🤞🏻”

Posted 1 year ago

“I've not received my package yet, it's stuck in Sydney.”

Posted 1 year ago

“Your website information on return policies is misleading”

Posted 1 year ago

“I bought a couple of things and every time I have retuned and I have used my store credit I have had $10 taken off me which I think is so unfair I have now lost $20 and would just like a refund which i should be entitled to as the garments were either too bud, too small or the colour wasn’t what was in the photo. I am extremely disappointed and fear my store credit will be eaten up in fees!”

Posted 1 year ago

“The top I bought was easily my new favourite however after following the washing instructions it went from too big to w uncomfortably tight. I spoke to the online chat and basically got a response that said “not our problem”. There was definitely no care or concern as shown by other companies. My sister, knowing how much I had instantly loved the top, was nice enough to gift me another one - again instantly in love. And again, after one hand wash the item had shrunk from loose and perfect to uncomfortably tight. We’ve now wasted $120 on a top that is completely beautiful and unwearable. So disappointed”

Posted 1 year ago

«
1
2
3
»

Lilac & Mila is rated 4.7 based on 2,274 reviews