Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.72

4.7 Rating 2,275 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,275 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 13th May 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't like to support stores that don't give refunds.”

Helpful Report

Posted 3 years ago

Hi Michaela, Thank you so much for taking the time to leave us feedback. We're sorry to hear that you didn't have a positive shopping experience with us. As stated in our store policy, we currently only offer free returns for store credit, but this store credit never expires and you are welcome to purchase an alternate product. We also allow returns on items purchased on sale/ with a discount. We will take your feedback on and pass it along to our Senior Management team so we can make the Lilac and Mila shopping experience even better :)

Posted 3 years ago

“I have not yet received my orders. I understand situation but still many days have lapsed Regards”

Helpful Report

Posted 3 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. From what I can see your order was placed just under two weeks ago ~ it has been shipped to Madrid the day after it was placed for you. As per our website please allow 3 weeks shipping times overseas to Spain during Covid as we are based in Australia. From what I can see your order shouldn't be far off! :) x In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 3 years ago

“Sadly not a good experience and not fun as I'm stuck with items that are not suitable. The Peppa top was way too roomy and I don't want to exchange for a smaller size as that would be too big as well. The Peppa print dress is lovely but unfortuately doesnt look right on me. I would like a refund which I'm entitled to as per ACCC legislation. I don't want the discount code as I won't be purchasing anything else on your site.”

Helpful Report

Posted 3 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. You are more than welcome to return these for a store credit/ exchange as mentioned by Our returns Policy which has been written in accordance to ACCC requirements. You can access your Free Return label found under the ' Start a Return ' Tab on our website. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. The Review Platform response time is a little slower and we like to personalize our service via email to best help. :) Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 3 years ago

“Very very unsatisfactory. Emailed your team as soon as I received my order as it was too big and requested to see if there is a smaller size. Did not receive any reply and have not heard from anyone in your team for over a week now. I’ve always shopped online with other brand and stores with no problems and great customer service and rapport. This is the first time an online store/shop/company have disregard their customers and haven’t bothered to respond back to emails. Very bad.”

Helpful Report

Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I have looked in our inbox and junk folder and cannot seem to find your email - which we sincerely apoligise for. Customer service is our main priority and we aim to answer all our emails within 24 hours. You can of course return these items to us - we want our customers to love all their new items so we usually honour returns on all items purchased - we can have a free return label sent to you which is all prepaid. If you have any concerns and email isn't popping through - please don't hesitate to message us on Live chat, Facebook or Instagram - one of our lovely girls will be more than happy to assist! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 4 years ago

“Poor design, unable to wear purchase as the shoulders are about two inches from where my actual shoulders sit.”

Helpful Report

Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I have looked in our files and can see that you have made a purchase with us in August - we haven't received this type of feedback on this item however we will pass this on to our supplier brand Jaase as we value your feedback immensely. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items with our Free return label which we can have sent to you! :) If you have any concerns regarding the quality of a garment in the future please don't hesitate to email us at hello@lilacandmila.com as we mentioned we want you to love all your purchases so please reach out next time. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 4 years ago

“Horrible quality”

Helpful Report

Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I have looked in our files and can see that you have made 3 different purchases recently - could you please let us know which item didn't meet your expectations as we would like to pass on to our supplier brand Jaase as we value your feedback immensely. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items with our Free return label which we can have sent to you! :) If you have any concerns regarding the quality of a garment in the future please don't hesitate to email us at hello@lilacandmila.com as we mentioned we want you to love all your purchases so please reach out next time. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 4 years ago

Lilac & Mila is rated 4.7 based on 2,275 reviews