Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.69

4.7 Rating 2,461 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,461 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 31st May 2025

Jacqueline O

Lilac & Mila 5 star review on 21st March 2025

Jenni P

Lilac & Mila 5 star review on 13th May 2023

Jaimi L

Lilac & Mila 5 star review on 14th October 2022

Leesa F

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Messaged and asked for a return authorisation days ago. Still no response. Poor customer service.”

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Posted 2 years ago

“I ordered a top which was way too big sent it back requesting a smaller size, about 3 wks ago, haven’t heard a thing!!”

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Posted 2 years ago

“Take forever to get back to you.”

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Posted 2 years ago

“Slow and non responsive after sales service....very disappointing and I still haven't received a reply.”

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Posted 2 years ago

“Received a faulty dress and contact with this company is ridiculous so still haven’t sorted refund”

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Posted 2 years ago

Hi Ambre, We apologise for the negative experience you have had with us! We have sent you an email regarding this issue, we apologise, there was some confusion with the outcome you were after regarding your faulty item. We have now sent you a refund for the faulty item you recieved. Once again we sincerely apologise about this! Lilac and Mila xx

Posted 2 years ago

“I have been waiting an extended delay time for my delivery that still has not arrived :(”

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Posted 2 years ago

“The order has not yet arrived???”

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Posted 2 years ago

“Garment sizing on website incorrect. Paid postage to return only to receive a credit when not my fault. Not happy”

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Posted 2 years ago

“I haven't received dress. It was meant to be here on Wednesday 21st December. Hopefully here this week as it's a Christmas Present.”

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Posted 2 years ago

“This parcel only had to come from 1 1/2 hours drive away. It is now day 10 and no sign of the parcel. This is supposed to be my Christmas outfit, do you think it will be here by then? Fingers crossed 🤞🏻”

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Posted 2 years ago

“I've not received my package yet, it's stuck in Sydney.”

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Posted 2 years ago

“Your website information on return policies is misleading”

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Posted 2 years ago

“I bought a couple of things and every time I have retuned and I have used my store credit I have had $10 taken off me which I think is so unfair I have now lost $20 and would just like a refund which i should be entitled to as the garments were either too bud, too small or the colour wasn’t what was in the photo. I am extremely disappointed and fear my store credit will be eaten up in fees!”

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Posted 2 years ago

“The top I bought was easily my new favourite however after following the washing instructions it went from too big to w uncomfortably tight. I spoke to the online chat and basically got a response that said “not our problem”. There was definitely no care or concern as shown by other companies. My sister, knowing how much I had instantly loved the top, was nice enough to gift me another one - again instantly in love. And again, after one hand wash the item had shrunk from loose and perfect to uncomfortably tight. We’ve now wasted $120 on a top that is completely beautiful and unwearable. So disappointed”

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Posted 3 years ago

“Returned goods that were ill fitting only to find that it was impossible to get a refund. I could not believe an Australian online company does not refund on full price goods. Definitely would not buy from this company again.”

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Posted 3 years ago

“Purchased some items which unfortunately did not suit my body shape. Recently had a baby and trying to adjust to my new shape. I will admit I didn’t not read the returns policy before purchasing to which I then realised there was a no refunds and only store credit policy. I attempted to find alternative items however as the items are all similar styles and fabrics I knew I would not be happy with any other items. I appealed to their ‘Customer Support’ to politely ask if they could make an exception and provide a refund, however I received an automated email advising that they would only allow store credit. Now I am unable to afford to try to purchase new clothes elsewhere and will have to try to cope with the clothes I have now. Order No. #44942”

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Posted 3 years ago

“It hasn't arrived”

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Posted 3 years ago

“I recently bought the (sunset birdie print). I have bought 4 dresses from this company and they have been pretty good. Sadly, with this dress, I am not impressed at all. The rayon fabric feels super cheap to me. With my other dresses, they have been pretty good. I feel the fabric quality has slowly, been declining since I bought my first dress. I don't mean to be mean...but, they are feeling 'cheap and nasty'. Like what you buy at a bargain fare. Yes, I have let the company know, and they have been very good about it. I don't like 'exchange systems', as that is my money and I would like the choice of buying something else from this company, another company or getting my money back. Not being forced to, do an 'exchange'. I work extremely hard for my money, so I would like my money back. But not to be with this company. I did not know this policy until I looked at returning this dress. Also, on this dress, there were a lot of threads I had to cut off myself, as it was not 'finished' properly. These dresses are not cheap, should I would expect them to be finished better. Overall, I'm hesitant now, to buy another dress; as the quality of the fabric and the finishing has gone down sadly. I normally don't write reviews, just not my thing. But, I felt this time, that something needed to be said. I appreciate the opportunity to do so.”

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Posted 3 years ago

Hi Heather, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. We replied to your email on Friday (20/03/22 at 10:13) however we haven't heard back from you yet. As mentioned in the email: "We pride ourselves in working closely with our wholesalers including Jaase to ensure that quality control is always a top priority. We therefore completely understand the disappointment when an item doesn't meet the quality expectations. We have now nearly sold out of this dress and hadn't received any negative feedback regarding that item. All Jaase items are made from 100% Rayon which is produced in the same mill. If you think that your item is faulty, we are of course more than happy for you to return it. The warehouse girls can have a look at it when it arrives to analyse the faults Xx We are also more than happy to help in any way we can now that we know of the issue. ✨ Here at Lilac and Mila, we take feedback extremely seriously so we thank you for arising this concern with us. It is something that we will address as a team and with Jaase if necessary." In regards to our exchange policy, we of course offer full refunds for faulty items. You are also more than welcome to choose another item as a replacement or choose the option of a store credit if you wish to wait for more styles to arrive. We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 3 years ago

“Ordered size L expecting normal sizing but no I could fit 3 of me into this dress 😩”

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Posted 3 years ago

Hi Lovely, Thanks so much for taking the time to leave your feedback. We're incredibly sorry to hear the item doesn't suit! We offer free returns on full priced and 1st time orders, and would love to assist you in finding something else you love! We include garment measurements on our product descriptions as well as sizing advice, and are always here to help with any sizing questions you may have as we totally understand the difficulties of online shopping. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 3 years ago

“I would not recommend purchasing from Lilac and Mila unless you have first seen the dress elsewhere and tried it on already. I purchased a number of dresses all around the same size and a couple of jackets expecting to return what was not required for a full refund given it is 2021 and not the stone age! When the products arrived I didn’t even take a number of dresses out of the packaging as the print was washed out and not at all close to the imagery/colours on the website, sizing on others was not right and the jackets were a flimsy bit of suede that look a lot more solid in the pictures. They have offered a credit note only but months later there is still not a single thing on their website that I like or would purchase including their new additions. I have tried to discuss this with them but you only get generic robot answers advising the credit note never expires and to keep an eye out for new releases….useless really and hundreds of dollars out of my pocket. The reviews seem to have disappeared from their Facebook page too…they were all of a similar nature to the above. If people are complaining about the same thing there is generally an issue that the business needs to review.”

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Posted 3 years ago

Hi there, We're incredibly sorry to hear that you weren't 100% satisfied with your experience with us... To help with sizing issues, we do little try ons of the newest items on our Instagram story, which are also uploaded to our Facebook page. We will also make sure that all accurate measurements are found on all new items when uploaded to our website. We also work with numerous ladies to show you girls what our garments look like on real body types ✨ As a small business, the returns policy is something complex that we continue to look at and improve on. We used to offer refunds back in 2018, however, we have been forced to stop as we had people ordering 5 units of the same items across all different sizes. Because we had only just opened, this was often half of our stock at the time. And when people would return it all for a full refund 30 days later - that item was often seen as old stock as we would have had 5-8 releases in between. This is just one example of numerous issues we used to have when offering full refunds. We have since decided to focus on creating the best returns/ exchange process for our girls. We are now allowing returns on all items even sale items, items purchased with a credit etc. This means that even if you purchase an item at -70%, you are still able to return it. Which most stores don’t do. We have also been able to put in place a lengthy returns policy of 60 days along with offering Free Returns to all our Australian customers. Our returns policy (Up on our website) adheres to the ACCC's guidelines. We also have a wonderful exchange process, we hold items for our customers up to 60 days. It gets tricky but we have really worked on this to make it super smooth for our girls 💛 I hope this gives you a little more of an insight into Our Lilac and Mila process & returns Policy. We do understand that this can be disappointing and this is certainly not something we hope for. We truly value word of mouth, and to date it is our best form of marketing. Thank goodness for it ✨ In regards to our emails, you are more than welcome to email us at any time! You will receive an automated email to confirm that your email was received however, all other emails are written by us. We do take a lot of time and put a lot of effort into answering these to make sure that we provide the most accurate response possible. We thank you once again for your feedback, it means the world and helps us learn to do better by our customers.

Posted 3 years ago

Lilac & Mila is rated 4.7 based on 2,461 reviews