Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.69

4.7 Rating 2,485 Reviews

91 %

of reviewers recommend Lilac & Mila

4.7

Based on 2,485 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email

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hello@lilacandmila.com

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Lilac & Mila 5 star review on 31st May 2025

Jacqueline O Donoghue

Lilac & Mila 5 star review on 21st March 2025

Jenni Pettett

Lilac & Mila 5 star review on 13th May 2023

Jaimi Lee

Lilac & Mila 5 star review on 14th October 2022

Leesa Fennell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent a faulty dress and didn’t respond to messages sent direct to website or Facebook. Sent Dress back and still no refund.”

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Posted 2 years ago

“Received wrong dress!!!”

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Posted 2 years ago

“I’m really disappointed. I’ve been requesting someone contact me regarding an order that was placed on the 7th December, the size is incorrect. Nobody has bothered to respond to my emails/messenger request yet you send me a request to give my opinion??? I have been a loyal customer for quite a few years now, but the lack of customer service on this occasion has really been disappointing.”

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Posted 2 years ago

“the tracking is telling me the parcel is stuck in Brisbane QLD since October 6th.Cleared and awaiting international departure. It seems very long , but i can only wait.It looks like there is nothing I can do.”

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Posted 2 years ago

“Messaged and asked for a return authorisation days ago. Still no response. Poor customer service.”

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Posted 2 years ago

“I ordered a top which was way too big sent it back requesting a smaller size, about 3 wks ago, haven’t heard a thing!!”

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Posted 2 years ago

“Take forever to get back to you.”

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Posted 2 years ago

“Slow and non responsive after sales service....very disappointing and I still haven't received a reply.”

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Posted 2 years ago

“Received a faulty dress and contact with this company is ridiculous so still haven’t sorted refund”

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Posted 2 years ago

Hi Ambre, We apologise for the negative experience you have had with us! We have sent you an email regarding this issue, we apologise, there was some confusion with the outcome you were after regarding your faulty item. We have now sent you a refund for the faulty item you recieved. Once again we sincerely apologise about this! Lilac and Mila xx

Posted 2 years ago

“I have been waiting an extended delay time for my delivery that still has not arrived :(”

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Posted 3 years ago

“The order has not yet arrived???”

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Posted 3 years ago

“Garment sizing on website incorrect. Paid postage to return only to receive a credit when not my fault. Not happy”

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Posted 3 years ago

“I haven't received dress. It was meant to be here on Wednesday 21st December. Hopefully here this week as it's a Christmas Present.”

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Posted 3 years ago

“This parcel only had to come from 1 1/2 hours drive away. It is now day 10 and no sign of the parcel. This is supposed to be my Christmas outfit, do you think it will be here by then? Fingers crossed 🤞🏻”

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Posted 3 years ago

“I've not received my package yet, it's stuck in Sydney.”

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Posted 3 years ago

“Your website information on return policies is misleading”

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Posted 3 years ago

“I bought a couple of things and every time I have retuned and I have used my store credit I have had $10 taken off me which I think is so unfair I have now lost $20 and would just like a refund which i should be entitled to as the garments were either too bud, too small or the colour wasn’t what was in the photo. I am extremely disappointed and fear my store credit will be eaten up in fees!”

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Posted 3 years ago

“The top I bought was easily my new favourite however after following the washing instructions it went from too big to w uncomfortably tight. I spoke to the online chat and basically got a response that said “not our problem”. There was definitely no care or concern as shown by other companies. My sister, knowing how much I had instantly loved the top, was nice enough to gift me another one - again instantly in love. And again, after one hand wash the item had shrunk from loose and perfect to uncomfortably tight. We’ve now wasted $120 on a top that is completely beautiful and unwearable. So disappointed”

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Posted 3 years ago

“Returned goods that were ill fitting only to find that it was impossible to get a refund. I could not believe an Australian online company does not refund on full price goods. Definitely would not buy from this company again.”

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Posted 3 years ago

“Purchased some items which unfortunately did not suit my body shape. Recently had a baby and trying to adjust to my new shape. I will admit I didn’t not read the returns policy before purchasing to which I then realised there was a no refunds and only store credit policy. I attempted to find alternative items however as the items are all similar styles and fabrics I knew I would not be happy with any other items. I appealed to their ‘Customer Support’ to politely ask if they could make an exception and provide a refund, however I received an automated email advising that they would only allow store credit. Now I am unable to afford to try to purchase new clothes elsewhere and will have to try to cope with the clothes I have now. Order No. #44942”

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Posted 3 years ago

Lilac & Mila is rated 4.7 based on 2,485 reviews