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Lilac & Mila Reviews

4.7 Rating 2,274 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

4.7

Based on 2,274 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 13th May 2023

Lilac & Mila 5 star review on 14th October 2022

Lilac & Mila 5 star review on 14th October 2022

Lilac & Mila 5 star review on 5th September 2022

Lilac & Mila 5 star review on 19th July 2022

Lilac & Mila 5 star review on 30th April 2022

Lilac & Mila 5 star review on 21st April 2022

15

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i bought 4 dresses. One was absolutly huge. One was a different colour than i expected. Still deciding how many i will send back for a credit. The other 2 are beautiful, but they are the print, i guess i will end up keeping these last 2 and send the others back.”

Posted 2 weeks ago

“have not recieved parcel yet”

Posted 1 month ago

“Product is lovely but miles too big . Struggled to contact someone to return for exchange or refund”

Posted 2 months ago

“The dress is okay don't think I will buy from Lilac and Mila again.”

Posted 3 months ago

“Item was too small and returned. A bit disappointed that I cannot exchange as I don’t understand why”

Posted 5 months ago

“The sizing changes so much between clothing. Really Inconvenient”

Posted 1 year ago

“This dress looked beautiful on the video light and glowing in stead the fabric is heavy and looks like a tent and no it’s not the design”

Posted 1 year ago

“Banksia print haze dress . Extremely see through wish you had stated this in the website . 💯 cotton dosent mean that see through . Just a little disappointed”

Posted 1 year ago

“If l could be bothered l would return it because it's not as shown..the actual took 4 returns and still had to find a dress maker..then l will be able to wear it..disappointed to say the least!”

Posted 1 year ago

“Because I used a partial voucher and discount code my item was not therefore noted as a full priced item so I had to pay to have the item returned so out of pocket for using a VIP welcome back discount code. Not so happy as this means I pay $10 to return the item. Once I use my credit I think that I will not shop here again.”

Posted 1 year ago

“Returned. Not suitable. Too short”

Posted 1 year ago

“I love my dress and the shirt is great however it's too short for me . could you please help me with this ..”

Posted 1 year ago

“Very happy overall, just haven’t had a reply about how to apply a credit for a return on an item”

Posted 1 year ago

“Purchased a dress and returned it without drama but would have preferred a refund instead of a credit. Just purchased another dress just to use the credit and will probably just wear it around the house. I won’t purchase again.”

Posted 1 year ago

“Wish there were photos of different sized models on more recent outfits.”

Posted 1 year ago

“Good communication & Easy to exchange item that doesn’t fit but disappointed I had to pay to return, I could have sent it cheaper myself if you provided an address prior to requesting payment. Item has been delivered to you according to Aus post but haven’t heard from you yet”

Posted 1 year ago

“Despite measurements given, I ordered what was my size by measurement. When it arrived it was huge, you could have fit 1 1/2 of me in the dress. Also there was a seam that wasn't sewn correctly, so have had to send back for a refund as style chosen had sold out.”

Posted 1 year ago

“First time ordering through this company/ website. Beautiful clothing with a label that i have purchased before but from a different website. Ordered a dress, way oversized (sizing chart and reviews all considered before purchase), not enough sizes to exchange or re-order. As a first order received 15% off - which is Great and why i purchased something. Only store credit available however the store credit doesnt cover the cost of a new purchase + shipping (because of the initial 15% discount), Unless looking at SALE items but then there isn't enough sizes available in SALE items either. Disappointed, considering keeping it and gifting it to someone as returning to purchase something else will cost me more money. Shipping returns also a little unclear - did the right thing to select that i had purchased with a discount and it was going to cost me $9.60 out of pocket to return. Had to contact them via online chat to discover that the "full priced item" option needed to be selected for a no cost return.”

Posted 1 year ago

“The item arrived heavily crushed and wrinkled. I don’t appreciate having to get it pressed before I could wear it.”

Posted 1 year ago

“I am disappointed that your returns policy does not offer refunds on new stock and styles. My recent purchase now means I have to try to sell it privately as you were offering a discount at time of purchase 😔”

Posted 1 year ago

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Lilac & Mila is rated 4.7 based on 2,274 reviews