Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.70

4.7 Rating 2,448 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,448 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 31st May 2025

Jacqueline O

Lilac & Mila 5 star review on 21st March 2025

Jenni P

Lilac & Mila 5 star review on 13th May 2023

Jaimi L

Lilac & Mila 5 star review on 14th October 2022

Leesa F

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received the wrong item”

Helpful Report

Posted 3 months ago

“Beautiful dress but unfortunately it was too big so I had to send it back and now I'm waiting for that to be processed so I can then exchange it for the smaller one.”

Helpful Report

Posted 4 months ago

“The Jaase dress I ordered is the same shape and cut as one I’ve ordered from another site, but did not have the bust room that I needed, even in my usual size. Dissapointed.”

Helpful Report

Posted 4 months ago

“Loved the dress but did not fit me correctly, still waiting on relpy about its return”

Helpful Report

Posted 4 months ago

“Nice dress. Unfortunatly the dress was much brighter than shown online. Had to return it.”

Helpful Report

Posted 5 months ago

“I returned a dress that was unsuitable, still haven’t received a refund.”

Helpful Report

Posted 5 months ago

“I’m disappointed that the shirt didn’t fit & there were no warnings about sizing, as it was at least 3 sizes too big. I hate paying for postage both ways as well. Won’t be returning & cannot recommend.”

Helpful Report

Posted 5 months ago

“I ordered 2 dresses on the same day. I received shipping info for 1 but hadn't heard anything about the second one. The first one was delivered and still no notification on the second. I had to contact them only to be told there was a warehouse issue and the dress was out of stock, although I had been charged. I would have appreciated them notifying me of this issue, instead of me having to chase it up. They did refund straight away, and were apologetic. Lucky I am not still waiting.....”

Helpful Report

Posted 5 months ago

“I really liked the dress, however, for $99.95 I was disappointed that holes were in the pockets and the threads have started coming undone along a seam.”

Helpful Report

Posted 6 months ago

“Yeah dress was lovely shame stitching wasn’t done properly so disappointing sizing is very very generous”

Helpful Report

Posted 6 months ago

“The dress is lovely however really doesn't fit around the bust. The buttons gape when done up which is a shame as the rest fits perfectly. I can't wear it Dress also tool a long time to deliver.”

Helpful Report

Posted 8 months ago

“The dress is nice but needs belt/ tie oops.”

Helpful Report

Posted 8 months ago

“I really love my top but it took over two months to arrive as it was a pre order, not sure of ill do that again, postage slow Not sure ill do that again”

Helpful Report

Posted 9 months ago

“i bought 4 dresses. One was absolutly huge. One was a different colour than i expected. Still deciding how many i will send back for a credit. The other 2 are beautiful, but they are the print, i guess i will end up keeping these last 2 and send the others back.”

Helpful Report

Posted 1 year ago

“have not recieved parcel yet”

Helpful Report

Posted 1 year ago

“Product is lovely but miles too big . Struggled to contact someone to return for exchange or refund”

Helpful Report

Posted 1 year ago

“The dress is okay don't think I will buy from Lilac and Mila again.”

Helpful Report

Posted 1 year ago

“Item was too small and returned. A bit disappointed that I cannot exchange as I don’t understand why”

Helpful Report

Posted 1 year ago

“The sizing changes so much between clothing. Really Inconvenient”

Helpful Report

Posted 2 years ago

“This dress looked beautiful on the video light and glowing in stead the fabric is heavy and looks like a tent and no it’s not the design”

Helpful Report

Posted 2 years ago

Lilac & Mila is rated 4.7 based on 2,448 reviews