Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.70

4.7 Rating 2,448 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,448 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 31st May 2025

Jacqueline O

Lilac & Mila 5 star review on 21st March 2025

Jenni P

Lilac & Mila 5 star review on 13th May 2023

Jaimi L

Lilac & Mila 5 star review on 14th October 2022

Leesa F

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Banksia print haze dress . Extremely see through wish you had stated this in the website . 💯 cotton dosent mean that see through . Just a little disappointed”

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Posted 2 years ago

“If l could be bothered l would return it because it's not as shown..the actual took 4 returns and still had to find a dress maker..then l will be able to wear it..disappointed to say the least!”

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Posted 2 years ago

“Because I used a partial voucher and discount code my item was not therefore noted as a full priced item so I had to pay to have the item returned so out of pocket for using a VIP welcome back discount code. Not so happy as this means I pay $10 to return the item. Once I use my credit I think that I will not shop here again.”

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Posted 2 years ago

“Returned. Not suitable. Too short”

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Posted 2 years ago

“I love my dress and the shirt is great however it's too short for me . could you please help me with this ..”

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Posted 2 years ago

“Very happy overall, just haven’t had a reply about how to apply a credit for a return on an item”

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Posted 2 years ago

“Purchased a dress and returned it without drama but would have preferred a refund instead of a credit. Just purchased another dress just to use the credit and will probably just wear it around the house. I won’t purchase again.”

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Posted 2 years ago

“Wish there were photos of different sized models on more recent outfits.”

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Posted 2 years ago

“Good communication & Easy to exchange item that doesn’t fit but disappointed I had to pay to return, I could have sent it cheaper myself if you provided an address prior to requesting payment. Item has been delivered to you according to Aus post but haven’t heard from you yet”

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Posted 2 years ago

“Despite measurements given, I ordered what was my size by measurement. When it arrived it was huge, you could have fit 1 1/2 of me in the dress. Also there was a seam that wasn't sewn correctly, so have had to send back for a refund as style chosen had sold out.”

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Posted 2 years ago

“First time ordering through this company/ website. Beautiful clothing with a label that i have purchased before but from a different website. Ordered a dress, way oversized (sizing chart and reviews all considered before purchase), not enough sizes to exchange or re-order. As a first order received 15% off - which is Great and why i purchased something. Only store credit available however the store credit doesnt cover the cost of a new purchase + shipping (because of the initial 15% discount), Unless looking at SALE items but then there isn't enough sizes available in SALE items either. Disappointed, considering keeping it and gifting it to someone as returning to purchase something else will cost me more money. Shipping returns also a little unclear - did the right thing to select that i had purchased with a discount and it was going to cost me $9.60 out of pocket to return. Had to contact them via online chat to discover that the "full priced item" option needed to be selected for a no cost return.”

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Posted 2 years ago

“The item arrived heavily crushed and wrinkled. I don’t appreciate having to get it pressed before I could wear it.”

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Posted 2 years ago

“I am disappointed that your returns policy does not offer refunds on new stock and styles. My recent purchase now means I have to try to sell it privately as you were offering a discount at time of purchase 😔”

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Posted 2 years ago

“The shoulder straps on one of the dresses were very loose and which isn’t how is looked on the website. It means I can only wear it as an off shoulder dress which I don’t love. The pattern is nice though.”

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Posted 2 years ago

“Brought a top ordered XL which I could fit me and my husband in it. I have emailed Lilac & Mila 4 times this week to swap but have not heard anything from them. But I have received an email to buy something every day.”

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Posted 2 years ago

Hi Tracy, Thank you for your review, we are incredibly sorry to hear that you haven't had the best experience with us. We try our very best to ensure that all of our beautiful ladies are 100% satisfied with their items and experience with us here at Lilac and Mila and this is definitely disappointing for us to come across. We've just had a little look at previous communication with you and unfortunately we could not find any of the emails you sent to us regarding the return, this review was the only thing that showed up on our system. We are happy to proceed with the return how you would like, and hopefully turn this experience around for you. Our customer service contact email is hello@lilacandmila.com, please contact us with any further issues! Love the lilac and mila girls xx

Posted 2 years ago

“Quick delivery. Ordered a 16 which is for my boobs. Still too small. Why isn’t all clothing manufactured at a standard size. This happens all the time with online ordering”

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Posted 2 years ago

Hi Lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. We are so sorry to hear that you have received a faulty item, we try our best to ensure this doesn't happen. I can't see that our customer service girls have been notified of this issue. We do request that customers do reach out to us directly when this happens. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware. We are always happy to exchange or provide a store credit for the item xx We hope to turn this experience around for you! Love the lilac and Mila girls xx

Posted 2 years ago

“I must say I’ve been a little disappointed with the cut and feel of the fabric of my last few dresses, they just haven’t had that ‘Jaase edge’ that I have so admired over the past few years, it seems to be lacking.😔🤷🏼‍♀️”

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Posted 2 years ago

Hi Jessica! We are incredibly sorry you are not satisfied and feel that the quality of Jaase dresses is not consistent! I can assure you that we have not changed supplier, and all fabrics and cuts of the dresses are the same, however, thank you for this feedback we will look into this further! Have a great week xx Lots of Love Lilac and Mila xx

Posted 2 years ago

“It would probably be better for me to do this AFTER my item arrives. It's frustrating that I can't track shipping.”

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Posted 2 years ago

Hi Candice! I've just looked into this for you, as I can see your order has been delivered to the United States. As we are an Australian company we have to send all international parcels with Australia Post Standard or DHL Express, I see you chose Australia Post Standard International shipping - we sent you an order confirmation when your parcel was sent, and that email includes a tracking number from Australia Post, you can click on the link and it will take you to tracking or you can copy and paste this link into the Australia Post website! Sometimes this confirmation email gets sent to junk/spam/promotions in your email for some reason, so be sure to check those if you are unable to locate this. Otherwise, our helpful customer service team is happy to send you your tracking number if you are unable to find it! We hope next time you are able to track your item xx Love Lilac an Mila xx

Posted 2 years ago

“Item was too small even though I checking the measurements. As I purchased on a Mother’s Day sale I now have to pay for return shipping. I don’t feel you should have to pay for return shipping if it doesn’t fit as your can’t try it on.”

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Posted 3 years ago

Hi lovely! We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. As your order was purchased using a discount code, our policy requires return shipping to be paid by the customer, we only offer free returns on first orders and orders purchased at full price. We understand that this seems annoying but having one policy in place and abiding by it, it means that we are being fair to all of our customers which is very important to us. We are a small business and we try out best to compensate for our beautiful customers where we can xx Love the Lilac and Mila girls xx

Posted 3 years ago

“Good quick service but the dress looked way better in the ads and the colours are much flatter in real life.”

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Posted 3 years ago

Hi Rose! Thanks so much for your feedback, we're incredibly sorry to hear that you are not 100% satisfied with your recent experience. We try to not edit our photos and we shoot the exact same garments that we sell to prevent any confusion on items. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers love their purchases therefore it is crucial to notify us when an issue arises. We would also love for you to be able to return your item if you are not completely satisfied. Thank you again for your feedback, we are always trying to improve. Please let us know if there is anything we can do to better your experience in the future Love Lilac and Mila girls xx

Posted 3 years ago

Lilac & Mila is rated 4.7 based on 2,448 reviews