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Lilac & Mila Reviews

4.7 Rating 2,277 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

4.7

Based on 2,277 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 13th May 2023

Lilac & Mila 5 star review on 14th October 2022

Lilac & Mila 5 star review on 14th October 2022

Lilac & Mila 5 star review on 5th September 2022

Lilac & Mila 5 star review on 19th July 2022

Lilac & Mila 5 star review on 30th April 2022

Lilac & Mila 5 star review on 21st April 2022

15

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice dress but sizing not reliable.”

Posted 3 years ago

Hi Lovely, Thank you for your email, we are very sorry to hear that you were not 100% happy with your recent purchase. As you've posted this anonymously I'm not able to look into your account and make sure we helped you rectify this issue. To help with sizing, we do little try ons of the newest items on our Instagram story. We will also be making sure that all accurate measurements are found on all new items when uploaded every Monday. We have also started focusing on collaborating with plus size ladies such as @letmetrybeforeyoubuy on Instagram. Nat is fabulous and very real - We love working with her to show you girls what our garments look like on real body types ✨ At Lilac and Mila, we want you to love all your new pieces as much as we do, so if you’re not satisfied with your purchase you can return it for a store credit or exchange as we do not refund for a change of mind. During COVID we have extended our return policy to 60 days from the day of receiving your order. Please note that we offer FREE RETURNS on all domestic orders purchased at full price. Our Credit Notes never expire so you have all the time in the world to find a new must have wardrobe piece and with new arrivals weekly we don't think it will take you long! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 3 years ago

“Purchasing process was easy, delivery was quick, although the item is marked an XL, is more suited to a 10, small 12 so can't wear and can't return so won't be purchasing again unfortunately :(”

Posted 3 years ago

Hi Lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase At Lilac and Mila, we want you to love all your new pieces as much as we do, so if you’re not satisfied with your purchase you can return it for a store credit or exchange. During COVID we have extended our return policy to 60 days from the day of receiving your order. Please note that we also offer FREE RETURNS on all domestic orders purchased at full price. Our Credit Notes never expire so you have all the time in the world to find a new must have wardrobe piece and with new arrivals weekly we don't think it will take you long! As you have posted this anonymously I'm unable to see your account and if we were able to help you - Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 3 years ago

“Good shipping. Returns policy is a bit misleading.”

Posted 3 years ago

Hi Lovely, Thank you for your feedback!! We take this kind of feedback very seriously as we want to be sure our returns policy is transparent for all of our customers. At Lilac and Mila, we want you to love all your new pieces as much as we do, so if you’re not satisfied with your purchase you can return it for a store credit or exchange as we do not refund for a change of mind. During COVID we have extended our return policy to 60 days from the day of receiving your order. Please note that we offer FREE RETURNS on all domestic orders purchased at full price. Our Credit Notes never expire so you have all the time in the world to find a new must have wardrobe piece and with new arrivals weekly we don't think it will take you long! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 3 years ago

“I loved the clothing but was surprised that when one of the outfits wasn't the right size I couldn't get a money refund, only a store credit. I am fine with that store policy, my problem was that the policy wasn't clear on your website, it specifically says refunds accepted if you purchase full price, I assumed that meant my money would be refunded to me. For an online only store where you can't try on their clothes it's surprising that you can't be refunded for incorrect fit.”

Posted 3 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. We are so sorry to hear that you have received the wrong item, we try our best to ensure this doesn't happen. We usually do request that customers do reach out to us directly when this happens. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware. From there we have the correct garment sent in express overnight shipping to prevent you girls from waiting any longer for the correct item. We also have a gift card issued for your next order to apologize for the inconvenience. Can you please let us know what you would like us to do to make this experience better for you from here? We are more than happy to help in any way we can now that we know of the issue. We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 3 years ago

“I had to email twice before my garment was shipped . I had message about sizing and was guided on what size to purchase. Jacket is too big and now they are out of stock. I don’t particularly want a credit as most items seem to be sold out very quickly”

Posted 3 years ago

“I am fairly new to online shopping after recently joining Natalie Angle’s LMTBYB group. So when I recently purchased 4 dresses from your company I made the rookie error of not checking your returns policy. I just naively assumed I would be able to get a refund on any items that didn’t suit! (I know...my mistake and I will wear that) After trying on each of the dresses I have realised unfortunately that I will have to return 3 of the 4. My main complaint on now having over $200 in store credit is that many of your other garments that I would be potentially be interested in purchasing with my credit are out of stock!!”

Posted 3 years ago

Hi Lovely, We're incredibly sorry to hear that you were not 100% satisfied with your recent purchase. I can see that you ended up returning one of the dresses and used your credit to purchase the gorgeous Lunar Taurus Maxi with your credit which is fantastic!! We have new stock arriving weekly and considering our credits never expire I have no doubts that our customers will always find the perfect replacement piece!! The girls in the office are always here to send through measurements for any garments that you are interested in so please feel free to email hello@lilacandmila.com whenever you need us!! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 3 years ago

“I was disappointed that after buying two size 14 dresses, one came nowhere near fitting my bust and the other was perfect. I have returned one dress and yet to hear anything.”

Posted 3 years ago

Hi Lovely We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. Our girls in the office are always available to send through any measurements for our garments if they're not listed online- feel free to email hello@lilacandmila.com for any information on pieces you need before purchase xx I can see you received your items on the 31/07 and your gift card was emailed through to you on the 11/08, unfortunately due to COVID we currently have to leave parcels untouched for a full 72 hour period - which is why we are running a little behind receiving in your return and sending through your gift card. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 3 years ago

“dress was too small i checked your conditions of returns it was not on sale but i used the LMTBYB code as i saw it on her instagram you have stated no returns if you use a code.. now im stuck with 2 dresses that dont fit.”

Posted 3 years ago

Hi Lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. We have recently made changes to our returns policy YAY! You can now return items purchased on sale for a STORE CREDIT within 21 days of purchase. This includes orders purchased with a first purchase discount, Influencer codes, storewide sales, marked down items etc… Please note that we do not cover return shipping costs on sale items. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 3 years ago

“The dress I ordered was beautiful. Very flowy and lush, everything I look for in a maxi. The only disappointing thing is that after one wear and wash some of the seams have started to pull open.”

Posted 3 years ago

Hi Lovely We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I've just checked on your account and I can't see we were notified regarding this problem. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items with our Free return label which we can have sent to you! :) As mentioned we would love to hear from you at hello@lilacandmila.com as we want you to love all your purchases so please reach out next time. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 3 years ago

“The Leora Pink Embroidered Avenue top is better in real life than on the internet, it is soo nice!!! The reason why i have only given 3 stars: I had been searching for this shirt for some time and was reluctant to purchase as you only do store credit or exchange, no refunds for change of mind. Lucky for me the shirt suits and fits me. As a rule I stay clear of any online business that does not offer a refund. I have found items on your website that I like but i have purchased from other online businesses that offer refunds regardless of the reason.”

Posted 3 years ago

Hi lovely, , thank you so much for taking the time to leave us feedback. We are so glad to hear you love your new top - it's a personal favorite of mine! As stated in our store policy, we currently only offer returns for store credit, but this store credit never expires and you are welcome to purchase an alternate product. We also offer 60 day free returns instead meaning that we cover the cost of your return. We will take your feedback on and pass it along to our Senior Management team so we can make the Lilac and Mila shopping experience even better :)

Posted 3 years ago

“Selections good. Customer service is fantastic. Return policy and lack of refund not good.”

Posted 3 years ago

Hi lovely, thank you so much for taking the time to leave us some kind feedback. We are so glad to hear that you love our customer service - it's the most important thing to us! As stated in our store policy, we currently only offer returns for store credit, but this store credit never expires and you are welcome to purchase an alternate product. We also offer 60 day free returns instead meaning that we cover the cost of your return. We will take your feedback on and pass it along to our Senior Management team so we can make the Lilac and Mila shopping experience even better :)

Posted 3 years ago

“Designs are gorgeous however sizing between styles is very inconsistent. I purchased 3 different dresses all in the same size, one fit perfect, the next didn’t even do up and the 3rd didn’t do up.”

Posted 3 years ago

Hi lovely, thank you so much for taking the time to leave us feedback. We're sorry to hear that you didn't have a positive shopping experience with us. You are more than welcome to return both dresses that didn't fit - we want all our customers to love their pieces so it is really important that those pieces fit. We will take your feedback on and pass it along to our Senior Management team so we can make the Lilac and Mila shopping experience better :)

Posted 3 years ago

“I love your clothing. However, I think the cost for quality doesn't really add up. I always look at your style of dresses as more affordable alternatives to say Arnhem or Spell Designs, but really they're not that much less. Making it more tempting to go with a reliable brand rather than something considered fast fashion.”

Posted 3 years ago

“Very reluctant to shop with an online store if it isn’t offering a refund. I very much liked the system of letting people know when an item was back in stock Andre”

Posted 3 years ago

Hi lovely, thank you so much for taking the time to leave us feedback. We're sorry to hear that you didn't have a positive shopping experience with us. As stated in our store policy, we currently only offer returns for store credit, but this store credit never expires and you are welcome to purchase an alternate product. We also offer 60 day free returns instead meaning that we cover the cost of your return. We will take your feedback on and pass it along to our Senior Management team so we can make the Lilac and Mila shopping experience better :)

Posted 3 years ago

“It was a lovely dress and one that I am sure I will get some wear out of. The quality doesn't feel that great for the price you pay - so I don't think it will be long lasting.”

Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. If you aren't satisfied with your items, you can of course return these items to us - we want our customers to love all their new items. We can have a free return label sent to you if this is something you would like to do. It is so important to us that all our customers to love their purchases therefore we would love it if you could please email us to chat about your concerns. . Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 4 years ago

“The dresses are beautiful and delivery was fast. But there had been zero quality control. All of the four dresses had long over locker threads hanging off at different parts, and one dress I had to restitch the shoulder. They were severely crushed in the bags and had clearly not been checked when they had arrived from whatever country they are made in, before being shipped to customers. It cheapened the overall business unfortunately.”

Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. We value your feedback and will pass this on to our packing team. If you aren't satisfied with your items, you can of course return these items to us - we wouldn't want you to keep an item that isn't less than perfect, it's our policy here at Lilac and mila. We can have a free return label sent to you and organise a home pick up for you if this is something you wish. As packaging is really important to us here at Lilac and Mila, we'd love to issue you with a gift voucher to use on your next purchase and make up for your previous experience. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 4 years ago

“Haven’t received my parcel yet, I‘m waiting for over 2 Weeks now. So I can’t review anything yet.”

Posted 4 years ago

Hi lovely, We are sorry to hear that your parcel hasnt arrived. Orders usually arrive within 1-2 days unless international. could you please email us at hello@lilacandmila.com so we can sort this out for you.

Posted 4 years ago

“Expected better quality”

Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I have looked in our files and can see that you have made a recent purchase with us - we would love for you to let us know which item wasn't suitable so we can pass this on to our supplier brand Jaase as we value your feedback immensely. As we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items with our Free return label which we can have sent to you! :) If you have any concerns regarding the quality of a garment in the future please don't hesitate to email us at hello@lilacandmila.com as we mentioned we want you to love all your purchases so please reach out next time. Kindest Regards, The Lilac and Mila Team! Xxx

Posted 4 years ago

“Hi Guys, Just a little feedback. I loved the dress on your website however because of all the filters used it looks a lot darker in real life. Also when I opened the package it had a very strong smell and there were a few threads that weren’t cut off after stitching so the finish wasn’t that great. I was going to return it but the cut and fit of the dress was really good on me. Thanks Mel.”

Posted 4 years ago

Hi lovely, We are very sorry to hear that you aren't happy with your recent purchase. We have sold lots of the Annastasia Mini and this is the first time we have received this type of feedback - which is extremely valuable to us. If you are not 100% happy with your purchase you are welcome to return it to us for a gift voucher, we want you to love all your Lilac and Mila purchases. We can have also have a free return label sent to your email. If there is anything else we can assist with please don't hesitate to contact us at hello@lilacandmila.com Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million X The Lilac and Mila Team

Posted 4 years ago

“Some garments are of poor quality”

Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I have looked in our files and can see that you have made 2 recent orders with us - we would love for you to let us know which item wasn't suitable so we can pass this on to our supplier brand Jaase as we value your feedback immensely. As we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items with our Free return label which we can have sent to you! :) If you have any concerns regarding the quality of a garment in the future please don't hesitate to email us at hello@lilacandmila.com xx Kindest Regards, The Lilac and Mila Team!

Posted 4 years ago

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Lilac & Mila is rated 4.7 based on 2,277 reviews