Name: Lilac & Mila
Rating: 4.70

“Lovely dresses. But the style I bought. I should of bought down a size. Very big.”

Posted 4 years ago

Hi Lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. We do our very best to provide accurate and helpful sizing advice by providing measurements and product descriptions. We always encourage our beautiful customers to reach out to us directly via email, DM's or LiveChat so that we can assist them in choosing the right fit! We offer free returns on full-priced orders and would be more than happy to exchange something in a smaller size for you! Please don't hesitate to reach out to us if you would like to organise an exchange or return on your item. We look forward to hearing from you, The Lilac and Mila girls xx

Posted 4 years ago

“Lovely dresses, however a couple of buttons missing from one and the cord to tie was frayed and coming apart when I took it out of the packet.”

Helpful Report

Posted 4 years ago

Hi Lovely! We are so sorry to hear you have received a faulty item. I can't see that our customer service girls have been notified of this issue. We do request that customers do reach out to us directly when this happens. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware. We hope to hear from you soon! The Lilac and Mila girls xx

Posted 4 years ago

“Unfortunately I have had a hit and miss experience with L&M. One dress sent without the belt, another dress I purchased (and was waiting some days for) didn’t arrive then via email I was advised that it faulty and they did not have anymore to replace it. I have had to return various dresses from Jasse because of variance in the size XS. On the up side I am happy with the dresses I have received successfully and intact. Also usually prompt delivery.”

Helpful Report

Posted 4 years ago

Hi Lovely! We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. We are so sorry to hear that you have received a faulty item, we try our best to ensure this doesn't happen! We do our very best to provide as much sizing information as possible, including measurements and sizing advice on our website. We always encourage our customers to reach out to us with any sizing queries and our customer service girls can help! The Lilac and Mila girls xx

Posted 4 years ago

“Love your clothing however you never have stock the one time I managed to purchase something it was way to big & had to return it”

Helpful Report

Posted 4 years ago

Hi lovely, To avoid missing out on all your favourite pieces we recommend signing up to our Newsletter and social media to be the first to know when we release - that way you can get dibs on all your faves! The Lilac and Mila Team xx

Posted 4 years ago

“The order i received was not what I ordered. Very inconvenient when I pay good money then have to post it back and wait for the replacement. Disappointing”

Helpful Report

Posted 4 years ago

Hi Lovely! We're incredibly sorry to hear that you are not 100% satisfied with your purchase. We are so sorry to hear that you have received the incorrect item, we try our best to ensure this doesn't happen! We are working hard to ensure this does not happen in the future! Please let us know what we can do to make your next experience with us the best it can be! The Lilac and Mila Girls xx

Posted 4 years ago

“Communication was good and the item arrived promptly. However it completely swamped me , didn’t look like the photos and so I have had to return it. It’s ended up being more hassle than it is worth, going back to the post office etc to return, and now I have a refund voucher, I’d rather have my cash back to be honest. It is unlikely that I would purchase an item of clothing on line again. So even though I have put acceptable, the experience has been overwhelmingly negative.”

Helpful Report

Posted 4 years ago

Hi Lovely! We are so sorry to hear that you weren't 100% happy with your purchase! I do assure you that the items photographed come from the same stock that we send to our customers and we always try to accurately describe the items. We also do not sell any items that we do not deem to be of acceptable quality to be worn and are constantly monitoring the quality of the items we are sending. Our store credits do not expire so you have all the time to find the perfect items, we can also have images of one of our girls wearing the items in our office as requested if you have any doubts on certain pieces. We hope that helps, please don't hesitate to contact us if there is anything more we can do to make your next Lilac and Mila experience amazing! The Lilac and Mila Girls xx

Posted 4 years ago

“Fabric wasn’t quite what expected”

Helpful Report

Posted 4 years ago

Hi Lovely! Thank you for your feedback. I do assure you that the items photographed come from the same stock that we send to our customers and we always try to accurately describe the items. We also do not sell any items that we do not deem to be of acceptable quality to be worn and are constantly monitoring the quality of the items we are sending. We hope we can turn your Lilac and Mila experience around! Love, Lilac and Mila Girls xx

Posted 4 years ago

“Clothes are lovely and feel great. I'm a little bit disppointed on the print design. I ordered a dress that just looked like a floral print but turns out it has images of people on it. Its hard to see clearly what the exact print of the dress was, and if you zoom in it just gets blurry. This is definitely not something I would have ordered had I have known this. I would suggest that you have a zoomed in picture of the print of each dress.”

Helpful Report

Posted 4 years ago

Hi Lovely! We are incredibly sorry to hear that you weren't 100% happy with your purchase. We haven't had any feedback of the prints being unclear when using the zoom feature before. This is great feedback however for us to perhaps include a zoomed-in photo of the prints or include it in product descriptions - as I know interpretation can vary with people! We would love the chance to turn your Lilac and Mila experience around! xx Love, the Lilac and Mila girls xx

Posted 4 years ago

“Beautiful dress. Arrived timely. XS size was too big and unable to return for a refund due to their returns policy which is very disappointing.”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you for your feedback!! We take this kind of feedback very seriously as we want to be sure our returns policy is transparent for all of our customers. At Lilac and Mila, we want you to love all your new pieces as much as we do, so if you’re not satisfied with your purchase you can return it for a store credit or exchange as we do not refund for a change of mind. During COVID we have extended our return policy to 60 days from the day of receiving your order. Please note that we offer FREE RETURNS on all domestic orders purchased at full price. Our Credit Notes never expire so you have all the time in the world to find a new must have wardrobe piece and with new arrivals weekly we don't think it will take you long! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 4 years ago

“..........”

Helpful Report

Posted 4 years ago

Can you please let us know what you would like us to do to make this experience better for you from here? We are more than happy to help in any way we can now that we know of the issue. We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 4 years ago

“Purchased two dresses , one I love the other one the size not right despite being both medium, will give one of the dresses to one of my daughters!”

Helpful Report

Posted 4 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved one of the dresses you purchased and were able to give one to your daughter! Our sizing can differ depending on the supplier or style so we always list the measurements online to help out! Our customer satisfactions girls are also available to provide you with any further measurements or guidence if you need !! is there anything we could do to further this to a 5 star rating in service and expereince for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 4 years ago

“Haven’t got my item yet. Website was good. Hope the skirt looks good. Didn’t know about Black Friday sales so missed out on the discounts. Purchased a few days beforehand.Then kept getting heaps of emails about the discounts I missed out on which was pretty annoying especially as a first time customer.”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us feedback, we really appreciate it! We are so sorry to hear you missed out on the sales, we are more than happy to accommodate where we can if you reach out to us via email when these things happen at hello@lilacandmila.com. We always recommend keeping an eye on our social media and subscribe to our Newsletter to be first to know when sales are happening! We hope we can turn your Lilac and Mila experience around xx

Posted 4 years ago

“Pretty patterns but cut average”

Helpful Report

Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I just had a little look against your account and can't see you've contacted us regarding this issue. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items with our Free return label which we can have sent to you! :) Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 4 years ago

“Nice dress but sizing not reliable.”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you for your email, we are very sorry to hear that you were not 100% happy with your recent purchase. As you've posted this anonymously I'm not able to look into your account and make sure we helped you rectify this issue. To help with sizing, we do little try ons of the newest items on our Instagram story. We will also be making sure that all accurate measurements are found on all new items when uploaded every Monday. We have also started focusing on collaborating with plus size ladies such as @letmetrybeforeyoubuy on Instagram. Nat is fabulous and very real - We love working with her to show you girls what our garments look like on real body types ✨ At Lilac and Mila, we want you to love all your new pieces as much as we do, so if you’re not satisfied with your purchase you can return it for a store credit or exchange as we do not refund for a change of mind. During COVID we have extended our return policy to 60 days from the day of receiving your order. Please note that we offer FREE RETURNS on all domestic orders purchased at full price. Our Credit Notes never expire so you have all the time in the world to find a new must have wardrobe piece and with new arrivals weekly we don't think it will take you long! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 4 years ago

“Purchasing process was easy, delivery was quick, although the item is marked an XL, is more suited to a 10, small 12 so can't wear and can't return so won't be purchasing again unfortunately :(”

Helpful Report

Posted 4 years ago

Hi Lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase At Lilac and Mila, we want you to love all your new pieces as much as we do, so if you’re not satisfied with your purchase you can return it for a store credit or exchange. During COVID we have extended our return policy to 60 days from the day of receiving your order. Please note that we also offer FREE RETURNS on all domestic orders purchased at full price. Our Credit Notes never expire so you have all the time in the world to find a new must have wardrobe piece and with new arrivals weekly we don't think it will take you long! As you have posted this anonymously I'm unable to see your account and if we were able to help you - Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 4 years ago

“Good shipping. Returns policy is a bit misleading.”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you for your feedback!! We take this kind of feedback very seriously as we want to be sure our returns policy is transparent for all of our customers. At Lilac and Mila, we want you to love all your new pieces as much as we do, so if you’re not satisfied with your purchase you can return it for a store credit or exchange as we do not refund for a change of mind. During COVID we have extended our return policy to 60 days from the day of receiving your order. Please note that we offer FREE RETURNS on all domestic orders purchased at full price. Our Credit Notes never expire so you have all the time in the world to find a new must have wardrobe piece and with new arrivals weekly we don't think it will take you long! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 4 years ago

“I loved the clothing but was surprised that when one of the outfits wasn't the right size I couldn't get a money refund, only a store credit. I am fine with that store policy, my problem was that the policy wasn't clear on your website, it specifically says refunds accepted if you purchase full price, I assumed that meant my money would be refunded to me. For an online only store where you can't try on their clothes it's surprising that you can't be refunded for incorrect fit.”

Helpful Report

Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. We are so sorry to hear that you have received the wrong item, we try our best to ensure this doesn't happen. We usually do request that customers do reach out to us directly when this happens. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware. From there we have the correct garment sent in express overnight shipping to prevent you girls from waiting any longer for the correct item. We also have a gift card issued for your next order to apologize for the inconvenience. Can you please let us know what you would like us to do to make this experience better for you from here? We are more than happy to help in any way we can now that we know of the issue. We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 4 years ago

“I had to email twice before my garment was shipped . I had message about sizing and was guided on what size to purchase. Jacket is too big and now they are out of stock. I don’t particularly want a credit as most items seem to be sold out very quickly”

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Posted 4 years ago

“I am fairly new to online shopping after recently joining Natalie Angle’s LMTBYB group. So when I recently purchased 4 dresses from your company I made the rookie error of not checking your returns policy. I just naively assumed I would be able to get a refund on any items that didn’t suit! (I know...my mistake and I will wear that) After trying on each of the dresses I have realised unfortunately that I will have to return 3 of the 4. My main complaint on now having over $200 in store credit is that many of your other garments that I would be potentially be interested in purchasing with my credit are out of stock!!”

Helpful Report

Posted 4 years ago

Hi Lovely, We're incredibly sorry to hear that you were not 100% satisfied with your recent purchase. I can see that you ended up returning one of the dresses and used your credit to purchase the gorgeous Lunar Taurus Maxi with your credit which is fantastic!! We have new stock arriving weekly and considering our credits never expire I have no doubts that our customers will always find the perfect replacement piece!! The girls in the office are always here to send through measurements for any garments that you are interested in so please feel free to email hello@lilacandmila.com whenever you need us!! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 4 years ago

“I was disappointed that after buying two size 14 dresses, one came nowhere near fitting my bust and the other was perfect. I have returned one dress and yet to hear anything.”

Helpful Report

Posted 4 years ago

Hi Lovely We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. Our girls in the office are always available to send through any measurements for our garments if they're not listed online- feel free to email hello@lilacandmila.com for any information on pieces you need before purchase xx I can see you received your items on the 31/07 and your gift card was emailed through to you on the 11/08, unfortunately due to COVID we currently have to leave parcels untouched for a full 72 hour period - which is why we are running a little behind receiving in your return and sending through your gift card. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila Reviews