Name: Lilac & Mila
Rating: 4.72

“Top was nice however the sizing is shocking. The measurements on your page aren’t reliable. I downsized by 1 size thinking it looked big and went against your measurements. However I could’ve down sized 3 sizes and it would’ve still been flowy”

Helpful Report

Posted 2 years ago

Hi lovely, We're incredibly sorry to hear you weren't 100% happy with your purchase! We always do our best to provide as much sizing info as we possibly can as we totally understand the difficulties of online shopping. We have a sizing guide which is an average across all of our garments, however for garment-specific measurements please refer to the product description as we measure each and every item! We also include sizing advice, for example we recommend downsizing in the Chloe top as it is generous! We also do try-on videos over on our Instagram of our New Arrivals each week where we talk through sizing and fit to help our wonderful ladies pick their perfect size! We hope this helps! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 2 years ago

“Have not received my item yet , hopefully tomorrow”

Helpful Report

Posted 2 years ago

We're incredibly sorry to hear that you are still waiting on your recent purchase. We pride ourselves on our speedy shipping and delivery so this is certainly unusual for us! I can't see that our customer service girls have been notified of this issue. We do request that customers do reach out to us directly when this happens as we cannot assist if we are unaware. We would love to assist you in this matter if you could please send us an email over on hello@lilacandmila.com and we will get back to you ASAP! xx Can't wait to hear from you lovely! Love, The Lilac and Mila girls xx

Posted 2 years ago

“Product is great. Delivery time pretty quick. But as I got no order confirmation and cannot get the customer account activation emails to come through I won't be buying again as I have no way of tracking orders.”

Helpful Report

Posted 2 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase! We're incredibly sorry to hear you haven't been able to access your emails from us, could you please reach out to us over on hello@lilacandmila.com so we can take a further look into this for you? Can't wait to hear from you soon! Love, the lilac and mila girls xx

Posted 2 years ago

“A close up of the print would be ideal and also brand specific sizing as they differ so much :)”

Helpful Report

Posted 2 years ago

Hi lovely! Thanks so much for your feedback ~ we appreciate you taking the time to let us know what we can improve on! We have recently been including close-up photos of prints in our New Arrivals online and this is something we will continue to do as we know how much it can help when choosing an item! We also include exact garments' measurements in the product descriptions of all of our items to assist with sizing, we know how tricky online shopping can be! We also do try-on videos over on our Instagram of our New Arrivals each week where we talk through fit and sizing. We hope this helps! Please don't hesitate to reach out to us hello@lilacandmila.com to let us know what else we can do to make this experience better for you. Love, The Lilac and Mila Girls xx

Posted 2 years ago

“I have given an acceptable due to the customer service in general - it would be an excellent if refunds were given instead of credits. Online stores should give refunds due not being able to try on clothes in a store”

Helpful Report

Posted 2 years ago

Hi Lovely, Thank you for your feedback! We take this kind of feedback very seriously as we want to be sure our returns policy is transparent for all of our customers. At Lilac and Mila, we want you to love all your new pieces as much as we do, so if you’re not satisfied with your purchase you can return it for a store credit or exchange as we do not refund for a change of mind. During COVID we have extended our return policy to 60 days from the day of receiving your order. Please note that we offer FREE RETURNS on all domestic orders purchased at full price. Our Credit Notes never expire so you have all the time in the world to find a new must have wardrobe piece and with new arrivals weekly we don't think it will take you long! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 2 years ago

“Nice dress but wrong size and still waiting for credit/ refund over a week later.”

Helpful Report

Posted 3 years ago

Hi Lovely, Thank you for your feedback!! We take this kind of feedback very seriously as we want to be sure our returns policy is transparent for all of our customers. At Lilac and Mila, we want you to love all your new pieces as much as we do, so if you’re not satisfied with your purchase you can return it for a store credit or exchange as we do not refund for a change of mind. During COVID we have extended our return policy to 60 days from the day of receiving your order. Please note that we offer FREE RETURNS on all domestic orders purchased at full price. Our Credit Notes never expire so you have all the time in the world to find a new must have wardrobe piece and with new arrivals weekly we don't think it will take you long! We always do our best to process returns within 1-2 business days of them arriving at our HQ! If you could please reach out to us we would love to check on the status of your return and make sure it has all been processed for you! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 2 years ago

“My 1st order was a cute pair of jeans with open splits at ankle. The order was delivered quickly. The pants fit firmly & looked great. Unfortunately upon wearing them out i quickly experienced the dreaded slide down. Walking a short distance from my car, the pants started to slide down & continued till they were beyond my hips and my butt crack etc was exposed 😱. Thank god my 1st outing i was wearing a long jacket but the discomfort of trying to constantly hike these pants up was beyond a joke. Sadly i can see these pants will not be worn again.”

Helpful Report

Posted 3 years ago

Hi Lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase! We do offer Free returns within 60 days of purchase on Full-priced orders via our returns portal on our website. We offer Credit vouchers which never expire and have new releases weekly - giving you all the time in the world to find something you love! We also encourage our customers to reach out to us so that we can assist with sizing and fit questions as we totally understanding the difficulties with shopping online! Can you please let us know what you would like us to do to make this experience better for you from here? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 3 years ago

“Lovely dresses. But the style I bought. I should of bought down a size. Very big.”

Helpful Report

Posted 3 years ago

Hi Lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. We do our very best to provide accurate and helpful sizing advice by providing measurements and product descriptions. We always encourage our beautiful customers to reach out to us directly via email, DM's or LiveChat so that we can assist them in choosing the right fit! We offer free returns on full-priced orders and would be more than happy to exchange something in a smaller size for you! Please don't hesitate to reach out to us if you would like to organise an exchange or return on your item. We look forward to hearing from you, The Lilac and Mila girls xx

Posted 3 years ago

“Lovely dresses, however a couple of buttons missing from one and the cord to tie was frayed and coming apart when I took it out of the packet.”

Helpful Report

Posted 3 years ago

Hi Lovely! We are so sorry to hear you have received a faulty item. I can't see that our customer service girls have been notified of this issue. We do request that customers do reach out to us directly when this happens. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware. We hope to hear from you soon! The Lilac and Mila girls xx

Posted 3 years ago

“Unfortunately I have had a hit and miss experience with L&M. One dress sent without the belt, another dress I purchased (and was waiting some days for) didn’t arrive then via email I was advised that it faulty and they did not have anymore to replace it. I have had to return various dresses from Jasse because of variance in the size XS. On the up side I am happy with the dresses I have received successfully and intact. Also usually prompt delivery.”

Helpful Report

Posted 3 years ago

Hi Lovely! We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. We are so sorry to hear that you have received a faulty item, we try our best to ensure this doesn't happen! We do our very best to provide as much sizing information as possible, including measurements and sizing advice on our website. We always encourage our customers to reach out to us with any sizing queries and our customer service girls can help! The Lilac and Mila girls xx

Posted 3 years ago

“Love your clothing however you never have stock the one time I managed to purchase something it was way to big & had to return it”

Helpful Report

Posted 3 years ago

Hi lovely, To avoid missing out on all your favourite pieces we recommend signing up to our Newsletter and social media to be the first to know when we release - that way you can get dibs on all your faves! The Lilac and Mila Team xx

Posted 3 years ago

“The order i received was not what I ordered. Very inconvenient when I pay good money then have to post it back and wait for the replacement. Disappointing”

Helpful Report

Posted 3 years ago

Hi Lovely! We're incredibly sorry to hear that you are not 100% satisfied with your purchase. We are so sorry to hear that you have received the incorrect item, we try our best to ensure this doesn't happen! We are working hard to ensure this does not happen in the future! Please let us know what we can do to make your next experience with us the best it can be! The Lilac and Mila Girls xx

Posted 3 years ago

“Communication was good and the item arrived promptly. However it completely swamped me , didn’t look like the photos and so I have had to return it. It’s ended up being more hassle than it is worth, going back to the post office etc to return, and now I have a refund voucher, I’d rather have my cash back to be honest. It is unlikely that I would purchase an item of clothing on line again. So even though I have put acceptable, the experience has been overwhelmingly negative.”

Helpful Report

Posted 3 years ago

Hi Lovely! We are so sorry to hear that you weren't 100% happy with your purchase! I do assure you that the items photographed come from the same stock that we send to our customers and we always try to accurately describe the items. We also do not sell any items that we do not deem to be of acceptable quality to be worn and are constantly monitoring the quality of the items we are sending. Our store credits do not expire so you have all the time to find the perfect items, we can also have images of one of our girls wearing the items in our office as requested if you have any doubts on certain pieces. We hope that helps, please don't hesitate to contact us if there is anything more we can do to make your next Lilac and Mila experience amazing! The Lilac and Mila Girls xx

Posted 3 years ago

“Fabric wasn’t quite what expected”

Helpful Report

Posted 3 years ago

Hi Lovely! Thank you for your feedback. I do assure you that the items photographed come from the same stock that we send to our customers and we always try to accurately describe the items. We also do not sell any items that we do not deem to be of acceptable quality to be worn and are constantly monitoring the quality of the items we are sending. We hope we can turn your Lilac and Mila experience around! Love, Lilac and Mila Girls xx

Posted 3 years ago

“Clothes are lovely and feel great. I'm a little bit disppointed on the print design. I ordered a dress that just looked like a floral print but turns out it has images of people on it. Its hard to see clearly what the exact print of the dress was, and if you zoom in it just gets blurry. This is definitely not something I would have ordered had I have known this. I would suggest that you have a zoomed in picture of the print of each dress.”

Helpful Report

Posted 3 years ago

Hi Lovely! We are incredibly sorry to hear that you weren't 100% happy with your purchase. We haven't had any feedback of the prints being unclear when using the zoom feature before. This is great feedback however for us to perhaps include a zoomed-in photo of the prints or include it in product descriptions - as I know interpretation can vary with people! We would love the chance to turn your Lilac and Mila experience around! xx Love, the Lilac and Mila girls xx

Posted 3 years ago

“Beautiful dress. Arrived timely. XS size was too big and unable to return for a refund due to their returns policy which is very disappointing.”

Helpful Report

Posted 3 years ago

Hi Lovely, Thank you for your feedback!! We take this kind of feedback very seriously as we want to be sure our returns policy is transparent for all of our customers. At Lilac and Mila, we want you to love all your new pieces as much as we do, so if you’re not satisfied with your purchase you can return it for a store credit or exchange as we do not refund for a change of mind. During COVID we have extended our return policy to 60 days from the day of receiving your order. Please note that we offer FREE RETURNS on all domestic orders purchased at full price. Our Credit Notes never expire so you have all the time in the world to find a new must have wardrobe piece and with new arrivals weekly we don't think it will take you long! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 3 years ago

“..........”

Helpful Report

Posted 3 years ago

Can you please let us know what you would like us to do to make this experience better for you from here? We are more than happy to help in any way we can now that we know of the issue. We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 3 years ago

“Purchased two dresses , one I love the other one the size not right despite being both medium, will give one of the dresses to one of my daughters!”

Helpful Report

Posted 3 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved one of the dresses you purchased and were able to give one to your daughter! Our sizing can differ depending on the supplier or style so we always list the measurements online to help out! Our customer satisfactions girls are also available to provide you with any further measurements or guidence if you need !! is there anything we could do to further this to a 5 star rating in service and expereince for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 3 years ago

“Haven’t got my item yet. Website was good. Hope the skirt looks good. Didn’t know about Black Friday sales so missed out on the discounts. Purchased a few days beforehand.Then kept getting heaps of emails about the discounts I missed out on which was pretty annoying especially as a first time customer.”

Helpful Report

Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us feedback, we really appreciate it! We are so sorry to hear you missed out on the sales, we are more than happy to accommodate where we can if you reach out to us via email when these things happen at hello@lilacandmila.com. We always recommend keeping an eye on our social media and subscribe to our Newsletter to be first to know when sales are happening! We hope we can turn your Lilac and Mila experience around xx

Posted 3 years ago

“Pretty patterns but cut average”

Helpful Report

Posted 3 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I just had a little look against your account and can't see you've contacted us regarding this issue. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items with our Free return label which we can have sent to you! :) Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 3 years ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila Reviews