Name: Lilac & Mila
Rating: 4.70

“Ordered dress and 2 tops. One shirt was suppose to be on dark blue background with bright flowers but mine was on grey background and the flowers dull so was disappointed. Dress and other were good.”

Helpful Report

Posted 3 years ago

Hi Sharon! Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I just had a little look at your account and can't see you've contacted us regarding this issue. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. We try to not edit photos and we shoot the same garments to prevent any confusion on items and colour. As mentioned, in the future please email us, we are more than happy to organise a return for your item if you are not satisfied. We hope this helps but thank you for your review and feedback it helps us a lot! Love the Lilac and Mila girls xx

Posted 3 years ago

“Hi, I received my dress b quickly. The colour is not the same like the photo. Fabric & made is not what I expected.”

Helpful Report

Posted 3 years ago

Hi Lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I do assure you that the items photographed come from the same stock that we send to our customers and we always try to accurately describe the items and try not to edit photos to prevent any confusion on items. We also do not sell any items that we do not deem to be of acceptable quality to be worn and are constantly monitoring the quality of the items we are sending. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items with our return label which we can have sent to you! :) Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 3 years ago

“I liked the fabric, but the elastic sleeves cut arm”

Helpful Report

Posted 3 years ago

Hi Lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. Our main priority here at Lilac and Mila is ensuring our customers walk away feeling happy and gorgeous in their new Lilac and Mila pieces! In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware. We are more than happy to help in any way we can! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 3 years ago

“The dress is gorgeous but very oversized but I have made it work. I emailed Lilac and Mila to ask if they could hold a smaller size and they never responded. I wasn't going to waste money sending it back and it being sold out and ending up with a credit so I've made the dress work and it's a gorgeous print”

Helpful Report

Posted 3 years ago

Hi lovely, We're incredibly sorry to hear that you haven't had the best experience with us! We try our very best to ensure that all of our beautiful ladies are 100% satisfied with their items and experience with us here at Lilac and Mila. 🌺 I've just had a little look at previous communication with you and I, unfortunately, can't find the email requesting for an item to be put aside. As you mentioned that you would now like to keep the item, we would also love to issue you with a $15 store credit for your next purchase to apologise for this inconvenience. ✨ Please don't hesitate to get back in touch if you have any questions and please let us know if there is anything else we can do to make this experience better for you. Lilac and Mila

Posted 3 years ago

“I have bought a lot of lilac and mila pieces over the past couple of years , unfortunately i've noticed a bit of a slip in quality and sizing. Love lilac and Mila's patterns and range, and will continue to buy in the hopes quality improves!”

Helpful Report

Posted 3 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I just had a little look at your account and can't see you've contacted us regarding this issue. In the future we would like to ask you to please email us for issues with garments/sizing - it is so important to us that all our customers love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases so this is definitely something that we will bring up with JAASE. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 3 years ago

“The dress was amazing but I paid for express shipping and it was normal shipping I received.”

Helpful Report

Posted 3 years ago

Hi lovely, We're incredibly sorry to hear that! We have recently changed our shipping system and are taking this feedback very seriously as we are still trying to figure out aspects of the new system... Our new system automatically analyses the customer's address and finds the quickest / best shipping option to that address... If the parcel can be delivered in under 3 days with regular postage, our system will select that option. This allows us to keep the shipping costs minimal for you ladies as express shipping ranges from $9.95 to $20.00 within Australia. We however want to make shipping affordable whilst still ensuring that our customers receive their items promptly, hence why we only charge $9.95 . 🌺 I can however see that your order took 5 days from the day it was shipped. The system should have therefore selected express shipping! We are more than happy to refund you the cost of shipping 💕 We hope this helps and once again want to apologise for the incovenience, Lilac and Mila Xx

Posted 3 years ago

“Have yet to receive my order! Been 3 weeks already! Would like to Re-order another item but with super slow delivery, I am very hesitant. So obviously can’t even review !”

Helpful Report

Posted 3 years ago

Hi Lovely, We're incredibly sorry to hear that your order is experiencing delays. We have just lodged a case with the courier and have been in touch via email to provide an update for you! I can't see that our customer service girls have been notified of this issue. We do request that customers do reach out to us directly when this happens. In the future we would like to ask you to please email us - it is so important to us that all our customers to receive their purchases as quickly as possible therefore it is crucial to notify us if there are shipping delays - as we cannot assist if we are unaware. We look forward to working alongside the courier and getting your parcel to you as soon as we can! Kindest, The Lilac and Mila Girls xx

Posted 3 years ago

“Still haven't arrived.”

Helpful Report

Posted 3 years ago

Hi Lovely, We're incredibly sorry to hear your order was experiencing delays. I can't see that our customer service girls have been notified of this issue. We do request that customers do reach out to us directly when this happens. In the future we would like to ask you to please email us for any shipping delays - it is so important to us that all our customers to love their purchases and receive them promptly therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware. We can see your parcel has now been delivered. We hope you love your dress! Kindest, The Lilac and Mila Girls xx

Posted 3 years ago

“Clothes were delivered quickly. Unfortunately they were way too big despite me downsizing. I find it's hard to get the garments I like as they sell out so quickly.”

Helpful Report

Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us your feedback, we're so happy to hear your order arrived to you quickly! We're incredibly sorry to hear you weren't 100% happy with your items! We include sizing advice as well as garment measurements on our products to assist with sizing. We offer free returns within 60 days of purchase on full priced orders should the item not be suitable! We have New Arrivals every single week and you girls are so quick! To avoid missing out on all your favourite pieces we recommend signing up to our Newsletter and social media to be the first to know when we release - that way you can get dibs on all your faves xx We are also always happy to pop items on hold while we await your return, you can reach out to us to request this anytime! xx We hope this helps! Please let us know if there is anything else we can do to assist you in future. Love, the lilac and mila girls xx

Posted 3 years ago

“Have sent it back ...way too big..sizes don't seen to match up with first bought items...”

Helpful Report

Posted 3 years ago

Hi lovely, Thanks so much for taking the time to leave your feedback. We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. We have exact product measurements in our product descriptions as well as sizing advice. As per our website the Adela style you purchased is a nice flowy, oversized boho garment and some of our girls like to size down 1-2 sizes from their usual choice, depending on the fit you are after! We also work with some incredible ladies over on Instagram @lilacandmila who are of all different body shapes and sizes, to showcase how our garments fit on different bodies. We always encourage our customers to reach out to us with any sizing queries as we are here to help! We can see we have processed your return of this item and issued a Gift Card for you. This will never expire and we have New Arrivals every week to choose from! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 3 years ago

“Beautiful colours and fit was ok just didn’t feel it suited me, so will be returning”

Helpful Report

Posted 3 years ago

Hi Lovely, We're incredibly sorry to hear you aren't 100% happy with your recent purchase! We offer styling advice via LiveChat and email, and have try-on videos of our New Arrivals weekly over on our Instagram @lilacandmila. We also include all measurements on the website as we totally understand the challenges of online shopping. Once again we are sorry to hear the item didn't suit and would love to assist you in finding something you love if you could please reach out to us hello@lilacandmila.com! xx We will keep an eye out for your return and be in touch once we receive this one via email xx Can you please let us know what you would like us to do to make this experience better for you from here? We are more than happy to help in any way we can now that we know of the issue. We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 3 years ago

“Ordered x 2 Adela dresses as I already have one . Bought a l and xl ( only one left in the esta, I was replacing one of misplaced ) the x l came with a tag saying 18 and was different / cheaper looking than my original dress which was disappointing . So I essentially bought an 16/18 when I wanted a 14/16 . I am not in a position where I can get to a post office so it was pretty disappointing . Probably won’t order again”

Helpful Report

Posted 3 years ago

Hi Lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. We are so sorry to hear that you have received the incorrect item, we try our best to ensure this doesn't happen! I can't see that our customer service girls have been notified of this issue. We do request that customers do reach out to us directly when this happens. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware. We have extended our returns to within 60 days of purchase during COVID so you have time to get this one back to us! We would love to rectify this issue for you promptly if you could please email us hello@lilacandmila.com xx We are more than happy to help in any way we can now that we know of the issue. We hope to hear from you soon. We look forward to hearing from you! Love, The Lilac and Mila Team! X

Posted 3 years ago

“I’m a bit disappointed because the top I purchased is too big and the style doesn’t suit. I can’t return for a refund so I’m now really hesitant to purchase off you again.”

Helpful Report

Posted 3 years ago

Hi Lovely, Thank you for your feedback!! We take this kind of feedback very seriously as we want to be sure our returns policy is transparent for all of our customers. At Lilac and Mila, we want you to love all your new pieces as much as we do, so if you’re not satisfied with your purchase you can return it for a store credit or exchange as we do not refund for a change of mind. During COVID we have extended our return policy to 60 days from the day of receiving your order. Please note that we offer FREE RETURNS on all domestic orders purchased at full price. Our Credit Notes never expire so you have all the time in the world to find a new must have wardrobe piece and with new arrivals weekly we don't think it will take you long! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 3 years ago

“Top was nice however the sizing is shocking. The measurements on your page aren’t reliable. I downsized by 1 size thinking it looked big and went against your measurements. However I could’ve down sized 3 sizes and it would’ve still been flowy”

Helpful Report

Posted 3 years ago

Hi lovely, We're incredibly sorry to hear you weren't 100% happy with your purchase! We always do our best to provide as much sizing info as we possibly can as we totally understand the difficulties of online shopping. We have a sizing guide which is an average across all of our garments, however for garment-specific measurements please refer to the product description as we measure each and every item! We also include sizing advice, for example we recommend downsizing in the Chloe top as it is generous! We also do try-on videos over on our Instagram of our New Arrivals each week where we talk through sizing and fit to help our wonderful ladies pick their perfect size! We hope this helps! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 3 years ago

“Have not received my item yet , hopefully tomorrow”

Helpful Report

Posted 3 years ago

We're incredibly sorry to hear that you are still waiting on your recent purchase. We pride ourselves on our speedy shipping and delivery so this is certainly unusual for us! I can't see that our customer service girls have been notified of this issue. We do request that customers do reach out to us directly when this happens as we cannot assist if we are unaware. We would love to assist you in this matter if you could please send us an email over on hello@lilacandmila.com and we will get back to you ASAP! xx Can't wait to hear from you lovely! Love, The Lilac and Mila girls xx

Posted 3 years ago

“Product is great. Delivery time pretty quick. But as I got no order confirmation and cannot get the customer account activation emails to come through I won't be buying again as I have no way of tracking orders.”

Helpful Report

Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase! We're incredibly sorry to hear you haven't been able to access your emails from us, could you please reach out to us over on hello@lilacandmila.com so we can take a further look into this for you? Can't wait to hear from you soon! Love, the lilac and mila girls xx

Posted 3 years ago

“A close up of the print would be ideal and also brand specific sizing as they differ so much :)”

Helpful Report

Posted 3 years ago

Hi lovely! Thanks so much for your feedback ~ we appreciate you taking the time to let us know what we can improve on! We have recently been including close-up photos of prints in our New Arrivals online and this is something we will continue to do as we know how much it can help when choosing an item! We also include exact garments' measurements in the product descriptions of all of our items to assist with sizing, we know how tricky online shopping can be! We also do try-on videos over on our Instagram of our New Arrivals each week where we talk through fit and sizing. We hope this helps! Please don't hesitate to reach out to us hello@lilacandmila.com to let us know what else we can do to make this experience better for you. Love, The Lilac and Mila Girls xx

Posted 3 years ago

“I have given an acceptable due to the customer service in general - it would be an excellent if refunds were given instead of credits. Online stores should give refunds due not being able to try on clothes in a store”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you for your feedback! We take this kind of feedback very seriously as we want to be sure our returns policy is transparent for all of our customers. At Lilac and Mila, we want you to love all your new pieces as much as we do, so if you’re not satisfied with your purchase you can return it for a store credit or exchange as we do not refund for a change of mind. During COVID we have extended our return policy to 60 days from the day of receiving your order. Please note that we offer FREE RETURNS on all domestic orders purchased at full price. Our Credit Notes never expire so you have all the time in the world to find a new must have wardrobe piece and with new arrivals weekly we don't think it will take you long! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 4 years ago

“Nice dress but wrong size and still waiting for credit/ refund over a week later.”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you for your feedback!! We take this kind of feedback very seriously as we want to be sure our returns policy is transparent for all of our customers. At Lilac and Mila, we want you to love all your new pieces as much as we do, so if you’re not satisfied with your purchase you can return it for a store credit or exchange as we do not refund for a change of mind. During COVID we have extended our return policy to 60 days from the day of receiving your order. Please note that we offer FREE RETURNS on all domestic orders purchased at full price. Our Credit Notes never expire so you have all the time in the world to find a new must have wardrobe piece and with new arrivals weekly we don't think it will take you long! We always do our best to process returns within 1-2 business days of them arriving at our HQ! If you could please reach out to us we would love to check on the status of your return and make sure it has all been processed for you! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 4 years ago

“My 1st order was a cute pair of jeans with open splits at ankle. The order was delivered quickly. The pants fit firmly & looked great. Unfortunately upon wearing them out i quickly experienced the dreaded slide down. Walking a short distance from my car, the pants started to slide down & continued till they were beyond my hips and my butt crack etc was exposed 😱. Thank god my 1st outing i was wearing a long jacket but the discomfort of trying to constantly hike these pants up was beyond a joke. Sadly i can see these pants will not be worn again.”

Helpful Report

Posted 4 years ago

Hi Lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase! We do offer Free returns within 60 days of purchase on Full-priced orders via our returns portal on our website. We offer Credit vouchers which never expire and have new releases weekly - giving you all the time in the world to find something you love! We also encourage our customers to reach out to us so that we can assist with sizing and fit questions as we totally understanding the difficulties with shopping online! Can you please let us know what you would like us to do to make this experience better for you from here? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila Reviews