Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.72

4.7 Rating 2,278 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,278 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 13th May 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dress was unsuitable and disappointed that a refund cannot be given. There is no other style that looks suitable - I carry weight around the middle and the drawn in style is not good. I have not returned as yet for this reason”

Helpful Report

Posted 3 years ago

Hi lovely, Thank you so much for taking the time to leave us feedback. We're sorry to hear that you didn't have a positive shopping experience with us. As stated in our store policy, we currently only offer returns for store credit, but this store credit never expires and you are welcome to purchase an alternate product. We also offer 60 day free returns instead meaning that we cover the cost of your return. If you change your mind and decide that you would like to return your parcel, please know that you are more than welcome to. We want all our customers to absolutely love their purchases. From there one of our customer service girls can help you find the perfect item for your style and body shape! I can think of lots of styles that would look wonderful - I myself, carry my weight all on my tummy too! You can access your free label here : https://return.auspost.com.au/LILAC_AND_MILA We will take your feedback on and pass it along to our Senior Management team so we can make the Lilac and Mila shopping experience better in the meantime :) Please don't hesitate to let us know if you have any questions xx Lilac and Mila

Posted 3 years ago

“Do not offer returns for online purchase only store credit . Will not purchase again .”

Helpful Report

Posted 3 years ago

Hi Kirsti, thank you so much for taking the time to leave us feedback. We're sorry to hear that you didn't have a positive shopping experience with us. As stated in our store policy, we currently only offer returns for store credit, but this store credit never expires and you are welcome to purchase an alternate product. We also offer 60 day free returns instead meaning that we cover the cost of your return. We will take your feedback on and pass it along to our Senior Management team so we can make the Lilac and Mila shopping experience better :)

Posted 3 years ago

“My first experience with you was ok. Was very annoyed that in a matter of a couple of days the entire website had an easter 50% OFF.”

Helpful Report

Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent experience with us. Due to the Nature of a sale we do have to have a start and end date, however we are incredibly sorry to hear that you have missed it by a few days. We do aim to have frequent storewide sales and have one upcoming shortly so make sure to keep your eyes peeled for it xx If you wish to return your items, we can have a free return label sent to you and organise a home pick up for you. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 4 years ago

“Hi Lilac & Mila, I liked both dresses I purchased however, the Ario Kensey dress was missing the fabric tie shown in the online photo. I did email you after I received the order but not had any reply as yet. Thanks”

Helpful Report

Posted 4 years ago

Hi lovely, We're incredibly sorry to hear about your recent experience with us. I've just checked our junk folder and have just found your email - we have a 24 hour email response policy here at Lilac and Mila so we try our best to avoid any delays. We can have the fabric tie sent to you first thing tomorrow morning in express shipping. It should be with you by Thursday. To sincerely apologise for the issue, we'd love to gift you a voucher to our store. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 4 years ago

“I bought three dresses, each of which the stitching is messy, and loose threads are on the dress And coming off the dress everywhere. I have only worn one of the dresses once for an hour or so around the house. The rest are in my wardrobe with the tag still attached. I went to look at the returns policy and you can’t return items that had a discount code which I used the “first time buyer” discount. I’m so disappointed because they looked like they would be beautiful dresses.”

Helpful Report

Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I have looked in our files and can see that you have made a purchase - we haven't received this type of feedback on these items however we will pass this on to our supplier brand Jaase as we value your feedback immensely. You can of course return these items to us - we want our customers to love all their new items so we usually honour returns on all items purchased with discount codes - all you have to do is ask and we accomodate :) In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items with our Free return label which we can have sent to you! :) If you have any concerns regarding the quality of a garment in the future please don't hesitate to email us at hello@lilacandmila.com as we mentioned we want you to love all your purchases so please reach out next time. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 4 years ago

“I was not very pleased with my shopping experience through your site. I ordered a dress as it states free returns on your site and unfortunately when i emailed for a return, I was supplied with a return address and then a discount code and return shipping was not covered. I only ever buy from sites that offer free returns as I find sizes vary so much that it was costing me too much in returns to try from sites that don't offer this feature. I went to use my credit amount on another item and because the credit comes off the item is not included for free shipping, even though it was an $80 dress. So I now need to pay for shipping again. From this experience I won't shop at Lilac and Mila again as I feel you don't really want to offer the free shipping so you shouldn't advertise it. Actually I'm pretty sure its illegal.”

Helpful Report

Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. As we want you to have an amazing experience with us - we are of course more than happy to cover the costs of your return shipping. We usually do this through sending a Free Return Label sent to our customers when requested. Some customers chose to use their own shipping services. As for the exchange shipping, we will also gladly cover this for you. Our system doesn't allow for 2 discount codes to be used at once however we can process this on our end for you - that isn't a problem at all! We have just emailed you with further details on how we can assist. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 4 years ago

“Lilac and Mila advertise their 15 percent discount for first time customers but then make it extremely difficult to find the discount code.”

Helpful Report

Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you had issues finding the 15% Sign up code. However we do value your feedback immensely and will pass it on to our Digital Marketing Team. To give you a little bit of help for next time the code should show up on the screen after you have entered your email address and DOB on our ' Join the Family' pop up - which should automatically load when you open our website. I have attached a screenshot of where this is found on the screen. This code is also found on our first welcome to the Family Email :) - which sometimes can be missed in our full inboxes. I've just had a little look in our previous communications and can see that our last email was an offer to refund you the 15% off on your previous order - which of course still stands! Please email us at hello@lilacandmila.com if you'd like us to. Alternatively you are more than welcome to use it on your next purchase. We hope this helps and would like to chat further about the above options. Can you please let us know what we can do to make this experience better for you? We hope to hear from you. Thanks a million X Lilac and Mila

Posted 4 years ago

Lilac & Mila is rated 4.7 based on 2,278 reviews