Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.69

4.7 Rating 2,466 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

Info

4.7

Based on 2,466 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Lilac & Mila 5 star review on 31st May 2025

Jacqueline O

Lilac & Mila 5 star review on 21st March 2025

Jenni P

Lilac & Mila 5 star review on 13th May 2023

Jaimi L

Lilac & Mila 5 star review on 14th October 2022

Leesa F

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery and clothes exactly as described.”

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Posted 4 years ago

Hi lovely, We're so glad to hear! Thank you for taking the time to write us such positive feedback Xx

Posted 4 years ago

“Awesome customer service. Thank you.”

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Posted 4 years ago

Hi lovely, Thank you so much ! Xx

Posted 4 years ago

“I'll always support these girls! It's affordable and beautiful! And I had a question for them which was answered fast. Great customer service.”

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Posted 4 years ago

Hi lovely, Aw thank you so so much! You've definitely made our day Xx Lilac and Mila

Posted 4 years ago

“Lovely clothes and lovely service!”

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Posted 4 years ago

Hi gorgeous, Thank you so much ! Xx

Posted 4 years ago

“Great service and the dress is amazing thank you ☺️”

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Posted 4 years ago

Hi beautiful, Thank you so much for your feedback Xx We're so excited to see what you buy next .. Lilac and Mila

Posted 4 years ago

“I have emailed you twice and written a message and post on Facebook for a returns address and slip but have heard nothing! Very poor service.”

Helpful Report

Posted 4 years ago

Hi Karen, Thanks for your message. I'm incredibly sorry to hear that you haven't received a response to your query. Our team usually answers all support requests within 24 hours. Our Returns address is found under returns in the website, it is is : Unit 7 13b narabangway Belrose 2488 NSW. Could you please let us know which email this was written from - some emails do accidentally end up in our Junk folder - we'd love to get this fixed for you for future communications. We'd also love to issue you with compensation for the communication delay - as mentioned our team prides itself on being super fast so hearing this is certainly not something we like to hear! Thanks a million xx Lilac and Mila

Posted 4 years ago

“I love shopping with Lilac & Mila. I can’t fault the experience from checkout to the delivery - never had any issues.”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your experience. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Great quality and accurate fit. Customer service is the best I have experienced in online shopping. Will definitely buy again.”

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Posted 4 years ago

Hi gorgeous, Aw we are so glad to hear that ! Thank you so much for the kind words Xx Lilac and Mila

Posted 4 years ago

“Fabulous service, items arrived very quickly. Quality was first rate. Thankyou”

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Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love our pieces! Lilac and Mila Xx

Posted 4 years ago

“Very happy with your service! My t-shirt arrived promptly and was just as I ordered. Your thank you postcard was a nice added touch.”

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Posted 4 years ago

Hi lovely, Thank you for the kind feedback Xx We're so glad you were happy with your T-Shirt ! Lilac and Mila ..

Posted 4 years ago

“My order of the Carmen maxi dress in the bloom print just arrived ! Perfect fit & length and beautiful style & weight of fabric. Very happy 😊”

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Posted 4 years ago

Hi lovely, We're so happy to hear that you love your Bloom Carmen Maxi ... It is one of our very favourites here at the HQ Xx Love, the lilac and mila girls

Posted 4 years ago

“Lilac and Mila! I absolutely loved my order! Thank you. I must say that it was also the fastest delivery I've ever had. 🤩💜”

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Posted 4 years ago

Hi gorgeous, Wow! We're so so glad to hear that Xx We are so glad to hear that you loved your order and can't wait to see what you buy next !

Posted 4 years ago

“Extremely good customer service, no problem is to big which the lovely team can’t help to fix. Love the clothes as well.”

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Posted 4 years ago

Hi lovely, Aw thank you so much Xx We're so glad to hear that your experience with us has been so positive ! Love, the lilac and mila girls

Posted 4 years ago

“Love my purchase from lilac and mila. So much so I’m currently stalking the postie for my next purchase to arrive. Love that there is measurements online and I always watch their Instagram for when they do there try ons. Very happy customer x”

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Posted 4 years ago

Hi beautiful, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! We are also so glad to hear that you love our try ons Xx

Posted 4 years ago

“I love your brand , Patterns, colours and ... everything about your brand is dreamy”

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Posted 4 years ago

Hi gorgeous, Thank you so much, your feedback means so much Xx

Posted 4 years ago

“Have bought a few maxi dresses and some midi dresses and all are amazing. The fabric and how they flow are just beautiful. The descriptions online are accurate though I do have some variation between identical sizes depending on the style of dress. Shipping is fabulous and my customer service experience has been exceptional. When I needed to return it was the best process, ever!”

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Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 4 years ago

“Received the garments which I exactly ordered No surprises Lovely material and was all what I expected Thank you for my lovely garments 👍😍”

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Posted 4 years ago

Hi Lovely, We're so glad to hear that you loved your items ! We can't wait to see what you purchase next ... Love, the lilac and mila girls xx

Posted 4 years ago

“The dresses are always amazing, the perfect fit and the fabric is just gorgeous. I always receive compliments when I am wearing a dress from Lilac & Mila. The customer service is always friendly and super helpful.”

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Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces - we can't wait to see what you pick next! Love, the lilac and mila girls xx

Posted 4 years ago

“Easy to buy, great prices, fast shipping to Perth & gorgeous garment. Couldn't see measurements for upper sizes on the page but luckily it fit. Bought Indiana dress in emerald. Will wear for bday & Xmas! X”

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Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Please do not hesitate to message us if you ever need additional help with sizing or measurements ! Love, the lilac and mila girls xx

Posted 4 years ago

“Amazing quality, fast delivery, best service, quick response, easy return, variety of items to shop. All in All, very reliable online fashion page ever ❤️🥰”

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Posted 4 years ago

Lilac & Mila is rated 4.7 based on 2,466 reviews