Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.69

4.7 Rating 2,466 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

Info

4.7

Based on 2,466 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Lilac & Mila 5 star review on 31st May 2025

Jacqueline O

Lilac & Mila 5 star review on 21st March 2025

Jenni P

Lilac & Mila 5 star review on 13th May 2023

Jaimi L

Lilac & Mila 5 star review on 14th October 2022

Leesa F

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lilac & Mila , so very good to purchase from , absolutely love all of the stunning clothing, but l still have not received my order , StarTrack has had my parcel sitting in its depot for 5 days now, they are only 15 minutes away from my house.”

Helpful Report

Posted 5 years ago

Hi Lovely, We are very sorry to hear that this has happened with StarTrack! We do our best to ensure all our orders are arriving to our customers as quickly and efficiently as possible. We do request that our customers notify us of any concerns or issues as soon as possible so that we can work to resolve them in a timely manner! We can see that your parcel got to you and hope you are loving your Lilac and Mila pieces! xx Love, the lilac and mila girls xx

Posted 4 years ago

“Very quick delivery, responsive to online enquiries and I like the benefits program. I feel it's a personal service with the customer at the front of their mind always.”

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Posted 5 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Beautiful range, great service and super quick delivery.”

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Posted 5 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Order arrived in record time. Product was beautiful but had to arrange an exchange in size. (My fault not theirs) My communication regarding this was also.responded to in record time. The return process was so easy. Am now waiting for my exchange to arrive which I am confident will live up to the high standards Lilac and Mila have already set. Have my eye on something beautiful for Christmas so will be back shopping very soon.”

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Posted 5 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful cusomters are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 4 years ago

“When the wrong item was sent Lilac and Mila were very efficient, friendly and prompt at sending out the correct style.”

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Posted 5 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“I ordered the Madrid belt from Lilac and Mila and would highly recommend this company. Delivery was very fast and the whole process of buying online from them was very easy. I love the belt and would definitely buy from Lilac and Mila again.👍”

Helpful Report

Posted 5 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Lilac and Mild always have the hottest frocks that rock and so many gorgeous things! Super fast delivery and mega easy purchases! xx”

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Posted 5 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! Love, the lilac and mila girls xx

Posted 4 years ago

“Easy to use website”

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Posted 5 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! Love, the lilac and mila girls xx

Posted 4 years ago

“Loving these gorgeous dresses! Gorgeous styles and fabrics; fantastic customer services and speedy delivery!”

Helpful Report

Posted 5 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 4 years ago

“Very quick service”

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Posted 5 years ago

“Great delivery time”

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Posted 5 years ago

“I was very pleased with the website it was easy to use and found that the garments were true to size. Would use you again.”

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Posted 5 years ago

“Good quality garment , excellent service , thank you”

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Posted 5 years ago

“I Love my new dress colour as described lovely cool fabric I would recommend”

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Posted 5 years ago

“Love the quality of the lilac & mila clothes & also how original the designs are. Great sizing, great service and my order arrived very quickly!”

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Posted 5 years ago

“My experience was really good. The ordering was easy and my delivery came pretty quick seeing as Covid has been an issue. It was just as lovely as the picture and the quality is great. I will order from you again. Very happy customer”

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Posted 5 years ago

“Loved my dress, and great customer service! Thank you!”

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Posted 5 years ago

“Great website and order arrived super fast”

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Posted 5 years ago

“Absolutely loved both dresses I ordered and the sizing was spot on. It’s not often I have this experience. I will definitely be a returning customer. Thankyou!”

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Posted 5 years ago

“Excellent service and very fast postage”

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Posted 5 years ago

Lilac & Mila is rated 4.7 based on 2,466 reviews