Little Fields Farm Reviews

Name: Little Fields Farm
Address: Stapleton LaneBarwell, Barwell
Rating: 4.81

4.8 Rating 14,645 Reviews

96 %

of reviewers recommend Little Fields Farm

4.8

Based on 14,645 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01455393000

Email:

sales@littlefieldsfarm.com

Location:

Stapleton LaneBarwell
Barwell
LE9 8JT

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Little Fields Farm 5 star review on 30th July 2023

369

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A month ago I received Falcon bread bin. I emailed with photos of damaged lid where enamel was broken off (this wasn’t done in transit it was poor manufacturing). I asked if it was possible to swap just the lid to save sending whole item back. I received a reply to say you would ask your supplier. On receiving a review request I emailed again to say I’d rather review once lid replaced to be fair to you. I received no further communication so I’m left paying full price for a faulty product a month on.! I WOULD NOT RECOMMEND. I’ve a feeling you knowingly sell seconds and I’ve been had.”

Helpful Report

Posted 4 years ago

“Stock didn’t exists. After a week I contacted to be told it was out of stock. No refund. Had to wait for a delivery. Communication poor.”

Helpful Report

Posted 4 years ago

“This is the 2nd time I have ordered, this time with a bigger order as the first time was fine. I placed my order on 1/8/20. I had to chase it up when it went over the stated 10 day delivery time. I was told it would be delivered in a few days which it wasn’t. Called again and was told some items were out of stock but nothing had been showing out of stock when I ordered. I complained I had been fobbed off when previously told my goods were on the way and asked to speak to a manager. I spoke to partner/director? and she offered to reorder the out of stock items from a different supplier which I accepted and she told me they would be sent next day delivery. When nothing arrived I called again to be told she had gone on holiday and that the items were still out of stock. When I complained someone should have kept me informed I was told they are only a small firm and they have no one available. Well that is all part of customer service so if you are so small you can’t keep your customers informed then I don’t think you should be selling online. I cancelled my lawn feed and got the same product delivered two days later from another company. I agreed to wait for the seaweed feed to come in. They then short changed me on the refund for the lawn feed so I had to contact again to get the rest refunded. So all in all really poor service and I still have not received my seaweed feed and have no expected delivery date from them. Unfortunately I can’t recommend them. I have contacted them numerous times and tried to give them every opportunity to make amends before writing this review. We are not in the middle of the lock down now and another small supplier managed to get the same lawn feed to me quickly so using Covid as an excuse is no longer acceptable in September. The real problem is the lack of communication and that is down to whether a company views communication as a priority or not and not their size.”

Helpful Report

Posted 4 years ago

“I'm sure intentions are good but a month to process an order is not good service and would have been longer if I'd not phoned several times. Didn't respond in a timely fashion to emails, promised phone call back that didn't happen, and several times didn't answer phone calls. Perhaps stretched at this time but not a pleasant experience”

Helpful Report

Posted 4 years ago

“No fixing components in box of feed-o-magic anti vermin hen feeder. Photo of what was in the box sent on request. No response after two emails asking if the photo had been received. Frustrated.”

Helpful Report

Posted 4 years ago

“Product was perfect but was not dispatched until I emailed 10 days later,then delivery was fast”

Helpful Report

Posted 4 years ago

“I ordered Evergreen - Extreme Green, received Miracle Grow Evergreen Fast Green, on the invoice the item was Evergreen Extreme Green. I phoned LFF and was advised it is the same, but why advertise Extreme Green if it is not available. Your website needs to be updated.”

Helpful Report

Posted 4 years ago

“The assistants tried to solve my problem, but were not listening or responding to my request. Very good Price for Provanto but I need to return mine as I needed Provado.”

Helpful Report

Posted 4 years ago

“A family business with no care for customer satisfaction. Staff were polite and courteous but I did not get the goods. I then had to press for the part delivery. Was told goods were damaged not true, then told they were in the warehouse damaged not true. I shall have to wait for about 5 weeks to get a Drinker, should have been advised on my first call not on my 5th. POOR”

Helpful Report

Posted 4 years ago

“Purchase two of the same items and after 2.5 weeks called to see what was happening as I needed the item for work purposes that week. I was told they were waiting on one more but having checked the warehouse they did have it, so would post it. I asked for them to be sent 1st class given time, which they did. My issue is that I shouldn’t have had to chase up. An email or phone call explaining they had one but not two would have helped. If I hadn’t have chased up, how ling would it have taken? It felt it had been forgotten.”

Helpful Report

Posted 4 years ago

“We could have obtained the items much quicker but decided to support your organisation. Despite covid19 took too long.”

Helpful Report

Posted 4 years ago

“The product is great, however my items were not dispatched for over 3 weeks after the items were ordered. I asked for a refund on my delivery charges which they did not want to give, which I found quite disappointing. All in all quite a poor experience in terms of customer service from this company who provide excellent products.”

Helpful Report

Posted 4 years ago

“A wholly disappointing experience. We waited nearly a month for our items to arrive. We appreciate that things are a little odd at the moment and we are trying to support small businesses as much as possible, however there is a limit. We contacted customer services via email several times with suggestions, but were ignored. Eventually we were contacted to be told that less than 50% would be arriving. Frustrating all round. We most likely won’t use them again.”

Helpful Report

Posted 4 years ago

“Long wait for delivery, missed competition as I had paid for special delivery and did not arrive on time, waited a few days for a response, disappointed”

Helpful Report

Posted 4 years ago

“despatch very slow with no information”

Helpful Report

Posted 4 years ago

“Very disappointed with the customer service provided even allowing for the lockdown due to Covid 19. I e mail three times asking what had happened to my order without a reply. When the order did eventually arrive there was still no acknowledgement of my e mails or the lateness of the delivery. The item ordered was perfect but the poor customer service lets the company down.”

Helpful Report

Posted 4 years ago

“Sad to say I wasn't impressed with the service. I had no notifications whatsoever and only after I chased the order some 10 plus days after placing it was it despatched. No apology nothing and I felt like I was an annoyance asking where it was. I've had bigger things delivered by royal mail in less than 36hours on ormal postal service. Covid19 I think in some areas has been an excuse for poor service or poorer service. Will I use again?”

Helpful Report

Posted 4 years ago

“I was sent the wrong product - not the one I ordered. Two polite requests to exchange the item for the correct one were totally ignored. This was my first experience in purchasing from Little Fields Farm and the way I feel at the moment, it will be the last.”

Helpful Report

Posted 4 years ago

“Despite many emails and failed calls no reply was received to explain why my goods were not delivered. Finally over a month later a reply was received and goods finally delivered. Goods were fine but customer service was poor.”

Helpful Report

Posted 4 years ago

“A bit dissapointing, first impossible to make contact, on top of convinced that I ordered opener with door, but only received the opener”

Helpful Report

Posted 4 years ago

Little Fields Farm is rated 4.8 based on 14,645 reviews