Little Fields Farm Reviews

Name: Little Fields Farm
Address: Stapleton LaneBarwell, Barwell
Rating: 4.81

4.8 Rating 14,646 Reviews

96 %

of reviewers recommend Little Fields Farm

4.8

Based on 14,646 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01455393000

Email:

sales@littlefieldsfarm.com

Location:

Stapleton LaneBarwell
Barwell
LE9 8JT

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Little Fields Farm 5 star review on 30th July 2023

369

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The part I ordered did not fit and you have not responded to my e-mails of 27th June or 6th July.”

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Posted 3 years ago

“As described delivery terrible nearly 2 weeks unacceptable”

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Posted 3 years ago

“The website did state that it might take 15 days to send the item. It did. When ringing them there was a message saying there was no-one in the office due to social distancing. But, they could have provided a mobile number. Poor service. I sent two emails and had no reply. Poor service. I appreciate that COVID19 has it's difficulties, but I think there is more they could do to assist their customers.”

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Posted 3 years ago

“My order came a month after I ordered it I emailed to ask for a reason 3 or 4 times and no one got back to me as phones were not being answered because of covid”

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Posted 3 years ago

“received my order last week, emailed twice as wishing to return but no response.”

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Posted 3 years ago

“The product was fine, the delivery however took for ages, COVID was blamed for this however ALL other sites I bought from beat the delivery time by about 4 weeks.”

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Posted 3 years ago

“Did not fulfil the order and the communication was poor. I received a refund but that was the first time I knew that they could not complete the order after several weeks.”

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Posted 3 years ago

“Excellent product and price but the delivery timescales were unacceptable - it took nearly a month for the items to arrive. I know these are difficult times but they failed to keep me informed of progress! They should either have stopped taking orders if they were unable to meet deadline or contacted me to let me know there was a delay. If they had done this I would have been happy”

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Posted 3 years ago

“Did not post within the 14 days as indicated but took my money. Phone was an automated message to send email. Did not respond to email. With them not communicating had to result to PayPal to resolve. They did not respond to PayPal. They eventually posted item and it arrived within 48 hours thanks to Royal Mail. I then closed the PayPal claim. Stray to finish 3 1-2 weeks. The product delivered was first class they just need to keep customers aware of the status of orders.”

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Posted 3 years ago

“Very long wait between order and delivery. I appreciate current situation but I received a notification that a particular item could not be supplied and received refund promptly but still wait another 10 days or more for delivery if remaining items. So overall time between order and delivery was over 21 days not 14/15 as indicated on website.”

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Posted 3 years ago

“I have not received my goods, ordered 5th June, dispatched 12th June. I have phoned and emailed but no reply yet. I appreciate that goods probably have gone missing with Royal Mail, but it is very frustrating not being able to contact supplier.”

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Posted 3 years ago

“Poor communication. Seeds which purchased never germinated. Sprays for the garden with production date from 2017. Was expecting a little bit better.”

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Posted 3 years ago

“I waited over 3 weeks for my parcel which I Can understand with the current pandemic going on but then when it arrived it had 3 items missing so I couldn’t even use it..I contacted them and I still haven’t heard back and it’s been 2 weeks now so over 5 weeks in total x very upset x”

Helpful Report

Posted 3 years ago

“Poor delivery even taking Covid into account.”

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Posted 3 years ago

“Placed order on 2nd May, finally delivered on the 28th May. Not accepting phone calls. No contact from them until I sent a message. 1 item missing, received a refund but again no contact from them. Not very well packed, had some damaged plastic items but more hassle than its worth to get replaced.”

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Posted 3 years ago

“Phoned and sent messages several time regarding an out standing order, eventually had to cancel. Was told it was damaged in transit , understandable but no one thought to tell me the customer. Awaiting refund to my credit card”

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Posted 3 years ago

“Placed order back on 4th April – week or so later and an e-mail – “we are going to pick your order” – then nothing until I sent two chase e-mails on 27th then received unsolicited refund and “We apologise profusely for the delays in our service as we are operating with heavily reduced staff and trying our best to get orders out as fast as we can with the resources we have available” This seems to be a theme, matches other comments and the message on the voice mail. Question has to be, why are they still taking orders if cannot fulfil them or communicate promptly, suggest close the website for a few days or a week and catch up on dispatch and admin – then only take each day the number of orders and money that can be serviced with the resources you have available.”

Helpful Report

Posted 4 years ago

Hello John, We do have to use some sentences the same across the board as we cannot afford the time to say the same thing to everyone in different words all the time. We did try to shut the website and then we could not deal with the emails that started coming in with people placing orders via email. We also shut our ebay and amazon stores and the same thing is happening there. People keep emailing regardless and if we do not reply fast enough we get bad reviews. We also tried to take a set number of orders a day. And that broke the website as everyone jumped within the narrow window and had a hundred people checking out at the same time. Your suggestions have all been tried and they have all failed but thank you for suggesting them nevertheless. These are unprecedented times and nobody is perfect or knows how to please everyone. Me replying to this review will no doubt be wrong for someone else as I am taking time away from replying to emails. We are trying our best and if we cannot fulfil orders we refund the moneys that were paid to us. But even that it seems will be negatively branded as "unsolicited". Stay safe

Posted 4 years ago

“I ordered and paid in full for a product 19th March, today is 8th April, yet I still haven’t received the product! I sent an email asking for an approximate delivery date 26th March, however still have had no response! The item was not reduced and I was told it was in stock at the point of purchase. I have since ordered other items, which have been delivered promptly- so I really do not understand why there is a Delay? Original Delivery date advised was weeks ago!”

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Posted 4 years ago

“Other reviews have praised the speed of delivery. Unfortunately, I can't really review my purchase yet - even though I placed my order on March 1St, I'm still waiting for it to be delivered (March 17th). I did call on March 12th to find out where my order was. I spoke to a very nice and polite lady, who explained that they were still waiting for one item to become available. I understood that that was fair enough, but an update on the reason for the delay would have been appreciated.”

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Posted 4 years ago

“Early days first purchase ordered in time for delivery but later told not in stock agreed date after holiday but it was still despathed but hope it was recovered”

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Posted 4 years ago

Little Fields Farm is rated 4.8 based on 14,646 reviews