Livie & Luca Reviews

Name: Livie & Luca
Address: 6400 Hollis Street, Suite 15, Emeryville
Rating: 4.80

4.8 Rating 340 Reviews

96 %

of reviewers recommend Livie & Luca

4.8

Based on 340 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Phone:

888-548-5822

Email:

psbserviceteam@livieandluca.com

Location:

6400 Hollis Street, Suite 15
Emeryville
94608

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Livie & Luca 1 star review on 17th September 2019

ADRIJANA FIJAN-SKRBIC

Livie & Luca 5 star review on 3rd November 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Offered me 15% off on my first purchase then doesn't even give me time to use it. I literally had about 20 pairs of shoes I was going to buy for my girls before that.”

Helpful Report

Posted 1 year ago

“For some products a return is not possible. This is not really made clear on the homepage. This is especially difficult with children's shoes. Therefore recommend not to buy here.”

Helpful Report

Posted 1 year ago

“I was very disappointed with the return/exchange policy. I order the wrong size. I also order what I thought was a flat red and it was a red shimmer shoe. It was not the shoe that I wanted. They refused a return and then refused to exchange the shoes. My receipt did not state final sale. She sent me a receipt (not mine) that said Final Sal of the shoe). I am tired of ordering online and not being able to return or exchange the items. I have always loved the shoes from Livie & Luca but I will never purchase another pair. The customer service is Horrible. I read the reviews below and several states the same problem. Bad customer service.”

Helpful Report

Posted 1 year ago

“Like the customer below, I have been a long time customer. When I started out, I was a big fan and shared this company with many. Over the years, I have unfortunately been disappointed a few times. Last time we also accidentally purchased the wrong size of two pairs of shoes on sale. I asked for a straight exchange and they refused. I gave them the benefit of the doubt, grifted the other pairs, and reordered two pairs in the bigger size. Within a few months they were falling apart as you can see in the photos. We used these shoes as indoor shoes only. When they came home from school, I reached out as I saw there is a warranty. We are past six months on delivery by just over two weeks and they would not honour the warranty on the pair we paid full price on. They covered only the pair I got on sale for 19.00 and was within the window. I also waited nearly a month for delivery. These are cute shoes, but the quality seems to have gone down and customer service draws much to firm of a line to be client-centred. I wish they made long time clients feel appreciated and were more flexible when their products clearly failed. It’s been really disappointing but we’ll be looking for an alternative despite being customers for several years and regular purchasers.”

Helpful Report

Posted 2 years ago

“I have been their customer for several years, Completely disappointed. Will never buy again. They lost me as a customer though I have 6 kids and might be a good purchaser. Bought a pair of shoes and made a mistake in sizing. Looks like instantly clicked on a wrong size. Ordered size 6 instead of 12. Asked to return/ exchange/ gift card. It was a final sale. The answer was negative. Have nothing to do with 6 size for my 7 yo girl. Not flexible.”

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Posted 2 years ago

“I was displeased with the fit of the last shoes I ordered. They were not the same as previous.”

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Posted 5 years ago

Oh no, I'm so sorry to hear that the fit wasn't as expected! If you contact our customer service we can always see about setting up an exchange or return for you so we can get you something that works! Just reach out at info@livieandluca.com. We hope to hear from you soon!

Posted 5 years ago

“not impressed, shoes are way over priced.”

Helpful Report

Posted 5 years ago

Oh no, I'm so sorry to hear that you are unhappy with the shoes! We stand behind our product and want to make it right. I invite you to contact customer care at info@livieandluca.com to discuss what specifically the problem is so we can see about resolving the issue and making you feel like the valued customer you are!

Posted 5 years ago

“Ordered a size 11 shoe and received a size 4. When I reached out to customer service I was told I couldn’t process and immediate exchange to get that correct size even though it was an error on their end. So just returned and have to wait 10-14 days for my refund. A little frustrating but cute shoes.”

Helpful Report

Posted 5 years ago

Livie & Luca is rated 4.8 based on 340 reviews