Loaf Reviews

"Poor delivery and sofa. We had to contact the store because they didn't include the crocodile attachment clips. We contacted customer service who told us to lift up the heavy sofa (an extra large sofa) so we can take photos to send back to the store to enable them to know which clips to send to us. When the clips arrived, we had to then contact customer service again so that they can arrange wait for their technician to come and attach them. We bought the sofa in Nov 2023 and they have not kept their shape, it's poorly made. I am tired of plumping the seat cushions everyday only for the shape not to improve. I wouldn't buy from them again."

"Poor delivery and sofa. We had to contact the store because they didn't include the crocodile attachment clips. We contacted customer service who told us to lift up the heavy sofa (an extra large sofa) so we can take photos to send back to the store to enable them to know which clips to send to us. When the clips arrived, we had to then contact customer service again so that they can arrange wait for their technician to come and attach them. We bought the sofa in Nov 2023 and they have not kept their shape, it's poorly made. I am tired of plumping the seat cushions everyday only for the shape not to improve. I wouldn't buy from them again."

"Poor delivery and sofa. We had to contact the store because they didn't include the crocodile attachment clips. We contacted customer service who told us to lift up the heavy sofa (an extra large sofa) so we can take photos to send back to the store to enable them to know which clips to send to us. When the clips arrived, we had to then contact customer service again so that they can arrange wait for their technician to come and attach them. We bought the sofa in Nov 2023 and they have not kept their shape, it's poorly made. I am tired of plumping the seat cushions everyday only for the shape not to improve. I wouldn't buy from them again."

"Our Loaf butterbump sofas were bought in 2021 for \u00a33500 and are today being collected by our local furniture charity to be replaced with DFS sofas at a similar price. We shouldn't have bought online without sitting on them, but we got carried away with their kooky branding \/ naming and online tone of voice, plus the undeniably impressive aesthetic.\r\nBless them, they tried to make them right for us, replacing the seat cushions after less than a year, but the new ones were even worse than the original set. I would definitely say don't bother with the Castellan insurance. They're the very opposite of no quibble, putting me through twenty questions just to send us a tiny bottle of stain remover that you'd think was the elixir of life the way they went on, but didn't work. \r\nJust so uncomfortable to the point you can't lie on the sofa without feeling a hump in the middle. I don't want to bad mouth a British brand that is trying to do a lot well, but they should really dial back the overbranding and do the basics right. I want a sofa, not cult membership."

"Our Loaf butterbump sofas were bought in 2021 for \u00a33500 and are today being collected by our local furniture charity to be replaced with DFS sofas at a similar price. We shouldn't have bought online without sitting on them, but we got carried away with their kooky branding \/ naming and online tone of voice, plus the undeniably impressive aesthetic.\r\nBless them, they tried to make them right for us, replacing the seat cushions after less than a year, but the new ones were even worse than the original set. I would definitely say don't bother with the Castellan insurance. They're the very opposite of no quibble, putting me through twenty questions just to send us a tiny bottle of stain remover that you'd think was the elixir of life the way they went on, but didn't work. \r\nJust so uncomfortable to the point you can't lie on the sofa without feeling a hump in the middle. I don't want to bad mouth a British brand that is trying to do a lot well, but they should really dial back the overbranding and do the basics right. I want a sofa, not cult membership."

"Our Loaf butterbump sofas were bought in 2021 for \u00a33500 and are today being collected by our local furniture charity to be replaced with DFS sofas at a similar price. We shouldn't have bought online without sitting on them, but we got carried away with their kooky branding \/ naming and online tone of voice, plus the undeniably impressive aesthetic.\r\nBless them, they tried to make them right for us, replacing the seat cushions after less than a year, but the new ones were even worse than the original set. I would definitely say don't bother with the Castellan insurance. They're the very opposite of no quibble, putting me through twenty questions just to send us a tiny bottle of stain remover that you'd think was the elixir of life the way they went on, but didn't work. \r\nJust so uncomfortable to the point you can't lie on the sofa without feeling a hump in the middle. I don't want to bad mouth a British brand that is trying to do a lot well, but they should really dial back the overbranding and do the basics right. I want a sofa, not cult membership."

"Purchased a large loaf sofa at Guildford cost just under 4k and I can\u2019t lift the cushions they\u2019re so heavy. Wish loaf sales would have given some indication, after all it\u2019s not something I thought about when purchasing a sofa, never had a sofa that I struggle to lift the cushions on! I\u2019m over 50 and fit but even I struggle, it\u2019s hard work, after several months now going to sell it, it needs fluffing every day with the feather filling otherwise it looks a mess and is uncomfortable, it\u2019s weary and hard work ! Beware if you have a bad back or are older you will also struggle they weight a ton !. It didn\u2019t occur to me to pick up the cushions so beware !!!"