Loaf Reviews

Name: Loaf
Rating: 1.39

1.4 Rating 158 Reviews

5 %

of reviewers recommend Loaf

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1.4

Based on 158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Chris Bolam

Lisa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We've had our Loaf sofa was 2 weeks now and it genuinely already looks like we've had it for years- the cushions sag in the way you might expect from a tired old sofa and plumping doesn't really help, the sofa just looks old. So disappointed. It also smells terrible, althogh I'm hopeful that will go away eventually. I think our money could have been better spent on a different sofa company.”

Helpful Report

Posted 3 years ago

“DON’T BUY FROM LOAF! We ordered a sofa back in March of this year. At the time we were told that there was a 8-10 week delivery turnaround, which we thought was reasonable. We contacted them after 12 weeks wait only to be told that the delivery had been pushed back to the start of June but that they would update if this changed. I called them again yesterday and they informed me that the date has been pushed back AGAIN to the middle of July. This will mean an over FOUR MONTHS wait since the order was placed. We look at every possible option when choosing our sofa, as we wanted to pick the right one (and there were a number of other companies we could have chosen who make similar products at a lower price) but decided on Loaf. What a HUGE mistake this was! Their sofas are not cheap (and you are expected to pay 100% up front) so I would have at least expected good customer service, but alas this was not to be the case. When I called them yesterday they said that a manager would come back to me to discuss my order. Of course this has yet to happen. I will be cancelling my order today as this is simply unacceptable.”

Helpful Report

Posted 3 years ago

“Great in store customer service - But when the delivery arrives with the incorrect product - They have no customer care at all Simply tell you they will refund and collect - so crazy as all they needed to do was offer some kind of token some sort of courtesy. Instead > yer okay full refund and collection. Absolutely no stages of discussion- big company treating small customers small - making us feel insignificant- I feel sorry for the fantastic sales team in store as they are backed up by a cold - corporate! Very let down by loaf.”

Helpful Report

Posted 3 years ago

“Ordered Dixie sofa in bumblebee colour paid in full waited three months for delivery sofa arrived with a problem which was in the process of being sorted then last night one of the Springs snapped We have only had the sofa for 16 days!!!”

Helpful Report

Posted 3 years ago

“Ordered Sofa in January told it would take a few months to arrive. Contacted in March assured it would be delivered on 16 April. The week before I received emails and texts confirming it would be delivered for certain on 16 April. Totally relying on this I disposed of my Sofa. I was phoned on 14 April and told it would not be delivered. In their own words they could not say whether it would be weeks or months before it would be delivered. They were totally unapologetic and refused to pay any compensation.”

Helpful Report

Posted 3 years ago

“DO NOT BUY A SOFA FROM LOAF. There must be better companies out there that have excellent aftercare. I bought two sofas last June, delivered in August. They are now 7 months old and one has snapped in the middle!! You then have to wait 3 weeks for someone to come to see it. Not ‘Loaf’, some other company that Loaf has contracted to. You have to take a days holiday as they give you an all day appointment, but the loaf customer service will pacify you with ‘they’ll let you know the two hour window the night before’! Not two hours but four hour window. Only to get a text the next morning to say the technician is ill so can’t come!!! Why as the customer am I being inconvenienced? Will they expect me to take another days holiday for a faulty sofa?! You pay such a lot of money for these sofas, the expectation is that you will get excellent customer service but you don’t cause the customer service can’t do anything as it’s all down to the company that they’ve employed to do the checks. Did you know that when you buy a sofa from loaf? They are excellent when they want to sell you the sofa. Do they make that clear? It’s ridiculous.”

Helpful Report

Posted 3 years ago

“Bought the most expensive sofa after testing a very comfy one in the showroom. It’s shocking. Slopes forward so you can’t sit on it and cushions go flat after one use! Dont buy!”

Helpful Report

Posted 3 years ago

“terribe !!!! i ordered 2 weeks ago my sofa that was supposed to be delivered 8 weeks after. 6 weeks now i called them to ask when they think they will delivered it, they told me the sofa wasx not ordered because the number of sofa was set to 0 when i have the bill with quantity 1 !!!! the manager said they will come back to me after 72 h, 3 days after she simply informed me that the sofa was just now ordered and no sollution !!!! shocking , unprofessional and for me a scam ! these are not cheap sofas and teh money they took it day one so no excuse especially after reading the reviews they seem to behaving like this with all customers !! i am so furious and they put in. a very very bad situation , i simply cannot have two months with no sofa ! they have to respect teh contract !!!”

Helpful Report

Posted 3 years ago

“Words fail me when explaining how uncomfortable these sofas are. The cushions stay plump for all of three minutes after back breaking plumping sessions and they are back to flat bags of cements. If we didn't spend an ungodly amount on them, they would be gone in a flash. They look really really lovely but god they are infuriatingly uncomfortable. We are now having to look into paying even more to get them stuffed with foam instead.”

Helpful Report

Posted 3 years ago

“We purchased our sofa last summer, the most we have ever spent on furniture! The sofa and love seat arrived on time as expected with great communication and the colour is beautiful….sadly that’s where the good parts end. One of the back cushions was very limp compared to the others. We were quickly offered a replacement inner. However we have fixed buttons on the sofa and the inner cannot be removed. So after several emails to ask how it could be swapped over due to fixed buttons we kept being told its. It a problem. So the new inner duly arrived and guess what we couldn’t do anything as the buttons are fixed. So another call to the customer service team then printed a service engineer to be booked, who when he arrived couldn’t understand why we had been sent the new inner as we’d never have been able to change it due to the fixes buttons. I have to say the sofa is very hard to sit on. It’s not the heavenly soft experience we were expecting. We keep plumping the cushions but it’s really not that comfortable. The love seat seems to be ok. I have to say we are really disappointed with the sofa. Seems to be style over substance.”

Helpful Report

Posted 3 years ago

“Worst customer service. Original sofa sent damaged. Replacements has taken 2 years after more damages, zero quality control and zero communication between their delivery company and their customer service. Still haven’t had my replacement delivered. 6 days off work over 2 years waiting for the delivery. Don’t ever but one of their sofas. They are a terrible company to deal with.”

Helpful Report

Posted 3 years ago

“We ordered our sofa in October, handed over £4,500 and was then told it would take 3 months to deliver. We felt thIs was realy bad but decided to go with it (Chrismas, covid, Brexit enforced delays etc) The sofa was due to be delivered this weekend on the 12th Feb and I have been receiving confirmation emails all week around this delivery. THEN, on the 10th Feb I got a phone call out of the blue literally saying "there was a problem/shortage with your fabric and you need to wait another 6 weeks. So!" SIX WEEKS!!! On top of the already FOURTEEN WEEKS? Are you trying to tell me you find out the day before delivery that the sofa hasn't actually been made at all? Don't you have supply chain management? You didn't order the material 3 months ago when I gave you £4.5k? You didn't know a month ago and think of offering different fabric? ABSOLUTELY SHOCKING SERVICE LOAF! I now feel like I am been blackmailed - I can't cancel the order as I end up with nothing! AVOID THIS COMPANY!”

Helpful Report

Posted 3 years ago

“We purchased the Smoothie bed which took about 12 weeks to be delivered. Although the bed looked great initially once we put the mattress on it was clear the bed was poorly designed. The headboard depth means the mattress sits about 5 cm off the foot of the bed. The 5 cm is about the depth of the headboard. Really surprised that anyone would keep this bed based on the design. I even wondered if it was our mattress but that is the right size and according to the loaf website the bed is the right size just a poor design. Thankfully it is being collected so can't fault the customer service. Sorry loaf. Lovely bed shame about the poor design.”

Helpful Report

Posted 3 years ago

“I’ve had my medium Oscar for a year now … when it arrived I felt I’d made a dreadful mistake because it was so uncomfortable on the back. The back cushions were too small and didn’t offer any support to the upper back/neck area. So I order two of the giant cushions in the same fabric. After a bit of jiggling around it is very comfortable so I’ve ordered two more giant cushions to solve the problem. I do have to plump up the base cushions after/before use but i don’t mind that. I persevered because obviously it was quite expensive. It really does look good and the fabric (deep clever velvet) I would give top marks but I won’t be going back to loaf for any more purchases.”

Helpful Report

Posted 3 years ago

“The ordering and delivery service was perfect,hence the 3 stars. The sofas look great and just as we imagined. Read the reviews beforehand and at that time, they were mostly positive. We've now had our sofas for 4 months and they are without a doubt the most uncomfortable sofas i have ever sat on. The seat cushions go flat as soon as you sit on them. You have a choice of plumping them up every 10 minutes or sitting on a sofa that's so hard and unyielding I'm surprised we don't have piles. The medium sized one is marginally more comfortable as you can stretch out on it. Probably the most expensive mistake I've ever made.”

Helpful Report

Posted 3 years ago

“I don't usually write reviews however Loaf deserves one. We have had a Sofa for 3 years now. The original sofa was delivered but broke in a week (one of the bolts ripped out). A call to Loaf and they immediately sent us a stunt sofa so we didn't have to sit on the floor and reordered our original one. They could not have been more helpful. The new sofa arrived and has been super comfortable. Since then one of the seat cushions has got a bit uncomfortable so gave them a quick call today to see if anything can be done. Without asking they are dispatching new seat cushions to us for free. Really impressed with them and their customer service. There are a lot of bad reviews but I couldn't be happier with the team at Loaf and the sofa is really very very comfortable!!”

Helpful Report

Posted 3 years ago

“Wow I thought I was pretty savvy in cutting through the marketing hype and being practical at buying something I knew would be a good investment.. BUT, I fell for it and bought a sofa from Loaf!.. the sofa is like sitting on a bag of cement, the cushions slope so your falling forward for most of the time…. Not good for your back!!… I can’t even look at it anymore never mind sit on it… total waste of money…”

Helpful Report

Posted 3 years ago

“Nothing like the illustration in their brochure, The seat cushions are about half the thickness as shown in their catalogue and are so flat your sitting height is so low that with your feet on the floor your knees are up near your chin. I had to buy new longer feet/legs to get it to a height that you could actually get up from. I contacted them and as yet have not received a reply or acknowledgement. Not at all what you would expect at the price, which is certainly at the top end compared to other suppliers. The best advise I would give is never buy a sofa that you haven’t actually seen finished before parting with your money and certainly not from Loaf.”

Helpful Report

Posted 3 years ago

“Not sure where to start with this review. Probably the worst service for anything I have ever bought. Ordered a matching love seat, armchair and footstool, and a separate occasional chair. Waited 12 weeks with excitement and anticipation, delivery day arrived. Decided to unwrap furniture ourselves in our new garden room, thought, that love seat looks small, only to find it wasn’t a live seat as ordered, it was another armchair in a different colour. Hugely disappointed. Contacted Loaf. Apologies given but from this call, through to numerous others, all we were given were excuses. Our love seat seemed to have just disappeared. To cap it all, if we wanted another we would have to wait 4 months. So after a lot of deliberation we decided not to have another one. But, we couldn’t have OUR money back until Loaf had received the ‘wrong’ armchair back! I will never buy from them again. Chairs are lovely, customer service is the worst ever. No apology ever given.”

Helpful Report

Posted 3 years ago

“After buying a bed from Loaf several years ago (that I still love) I spent a small fortune on Loaf furniture to furnish our new house, I bought 2 x crumpet sofas and 2 x crumpet armchairs (among many, many other things) and I'm absolutely devastated as I spent a big part of my savings, it's the most uncomfortable sofas I ever have sat in. The cushions are hard as rocks and slope forward, no matter what I do, I've even put rolled up blankets under them to try to stop it. I can't afford new sofas again and I'm really, really sad about the whole thing. 😔 I did find costumer services very helpful and professional at the time of purchase and the furniture is gorgeous, but the sofas can hardly be sat in they are that bad. My husband got parkinssons and is uncomfortable anyway but these sofas are unbearable for him. I will have to try to sell them on again but I'll never get what I paid for them. I can not explain how disappointed I am”

Helpful Report

Posted 3 years ago

Loaf is rated 1.4 based on 158 reviews