Loaf Reviews

Name: Loaf
Rating: 1.39

1.4 Rating 158 Reviews

5 %

of reviewers recommend Loaf

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1.4

Based on 158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Chris Bolam

Lisa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I chose the easy peasy sofa because I didn't want the faff of rearranging cushions. It's the most uncomfortable sofa I have ever owned. No lumber support and we get up off both the sofa and the snug chair moaning and aching like old people. It's fine in the showroom for 5 minutes but you literally can't sit on it for more than 30 minutes without being uncomfortable. Everyone who sits on it says the same. I saved up to buy it, and I'm gutted about my choice. I will have to replace it. What a waste of money and more landfill... I cant sell it... its that bad that I won't put anyone else through it. I won't buy from loaf again. Good marketing but better value for money elsewhere. Save yourself the disappointment.”

Helpful Report

Posted 1 year ago

“Just a fantastically uncomfortable sofa. Keeping with the Loaf twee nomenclature, we call ours the "Numb Bum". After half an hour on it, you lose all sensation in your posterior. I got the Jonesy but I think they're all much of a muchness. All style, and definitely no substance as the seat cushions are woefully underfilled. Avoid.”

Helpful Report

Posted 1 year ago

“The most uncomfortable sofa ever .. no support just plop like a bag of rags”

Helpful Report

Posted 1 year ago

“I bought this sofa as it was higher than my old sofas and elderly people could not get up. I thought, great, problem solved. It is the most uncomfortable sofa we have ever had and we’ve had some bad ones. It is a costly error on our part and I will not recommend anyone buys one. Always looks untidy, lump and mishap ended. When I change it, I can assure you, I will not be going near Loaf stores.”

Helpful Report

Posted 1 year ago

“This is a review I left for The Cushion Guys. I didn’t contact Loaf as the reviews published clearly show this to be a waste of time. Your sofa frame is lovely but as a complete unit, fails miserably as you cannot sit on it without being super uncomfortable or, using several back support cushions to stop you reclining to a prone position. If you would like to discuss compensation for my costs in rectifying your cushions I would be only to happy to discuss this with you. We have two loaf dawdler sofa’s. Loaf appear to send out their sofa’s with different cushion filling to the one in the showroom. The cushions on the delivered product ‘fail’ almost immediately requiring the need to ‘plump’ up the cushions four or five times a day. After 8 months, the interior begins to degrade and breakdown causing white residue to leak out. So, enough about Loaf, now onto The Cushion Guys. First class service and cushions we can now sit on and not sink into a reclining position immediately after sitting down. Makes the sofa’s (which are good save the rubbish cushions) great again. Turn around from us sending off the covers to return 7-10 working days. All be it not cheap, cost reflects quality of customer service and the actual product itself so good value. As Benjamin Franklin once said, “The bitterness of poor quality remains long after the sweetness of a low price is forgotten”. Shame Loaf wasn’t a lower price to reflect the poor quality of their cushion inserts. It’s a shame I didn’t keep the old Loaf cushions to show pictures of the quality, or lack of. Well done Cushion Guys for solving this for us.”

Helpful Report

Posted 1 year ago

“Same issue as everyone else. Only had it a few months (Squisharoo) - love the shape, colour, fabric but the massive cushions are heavy, need constant plumping and become hard. The design means that the two back cushions and two seat cushions are over a metre in length each! Cumbersome! You don’t sit right up to the arm nor to the middle (if there’s only two of you) so there are already dents in our regular sitting spaces which we can’t swap around because they are shaped to the ends, rather than smaller, squared off cushions which could be swapped around for even wear.”

Helpful Report

Posted 1 year ago

“Beware - I would advise you look elsewhere for expensive furniture. My bed is made of the linen and you can not clean it.....with anything. I actually do not think this material is suitable for beds, sofas etc....but they appear to be still selling it. Also dreadful customer service”

Helpful Report

Posted 1 year ago

“Horrendous, very long story but the short version is I ordered a rug, after 3 months waiting was told it was coming on a particular day. Didn’t arrive and now the truth is it was oversold so was never going to arrive, so I was lied to. Company still has my money despite requests to refund me - falling in deaf ears. Will be getting my credit card company to begin recover the money.”

Helpful Report

Posted 1 year ago

“I ordered a bed in December, the delivery originally stated in March. My online order status then said delivery in January and I chased serveral times to be told the website dates were incorrect and the product was stuck in the red sea and it would be delayed but no timescale could be given. Fast forward 4 months after no other updates but from the delivery company to say to book the delivery and the bed has arrived damaged. It's a wooden bed which is scratched and scuffed and there is a stain on the headboard which looks like glue and then dirt on it. Contacted loaf straight away, spoke to a Ffion who was lovely and said she would get it sorted and apologised for the way the delivery was handled too but then since then I've asked someone to contact me and been ingored for 6 days. Paid £1700 for a bed which has come damaged and they don't care? Not what I expect from a company of there size. Disappointed doesn't cut it.”

Helpful Report

Posted 1 year ago

“Not upholstery fabric I bought two very expensive Jonesy sofas and after a couple of years the fabric which I don’t believe is upholstery fabric , began to wear and holes actually appeared in the weave. I have written many,many letters to loaf who have refused compensation and said as the fabric is out of its year’s warranty, there is nothing can be done. One year! So all that money for one year only. I am writing to the press about this as I really do not want other customers to be taken in by their fluffy , persuasive marketing talk , and need to let others know that they are wasting their money as the quality of their sofas is shoddy. My old sofas had no sign of wear after 30 years of the whole family sitting on them. The Loaf sofas are hardly used in comparison and are an embarrassing feature of the house due to the holes!”

Helpful Report

Posted 1 year ago

“Shocking delivery, left covers in van, they returned them 3 months later. Excuses at every call. But they gave us a mug for the inconvenience…. The sofa is soooo uncomfortable. What can we do? Dealing with them would be a nightmare we can’t handle again.”

Helpful Report

Posted 1 year ago

“I bought the Bumpster Sofa, looks good but is so uncomfortable, you slide off it even though it has deep cushions to sit on, so so uncomfortable!”

Helpful Report

Posted 1 year ago

“I would give 0 stars if I could. I’ve been waiting 4 months for a rug. Numerous emails (and 2 free mugs) later, it was arriving on Thursday. It didn’t. So disappointed, rug looked beautiful. Suspecting it’ll never arrive.”

Helpful Report

Posted 1 year ago

“If I can deter one person from buying from this company I will be happy. Lots of glossy advertising and style over substance. The products look beautiful in the brochures and advertisements and the colours look vibrant but in reality in my case a serious disappointment. We purchased a Brontë chaise longue in August 2021 within a year the colour had started to fade from an Olive Green to a very unpleasant mustard yellow. It also left marks if any pressure was put on it which were impossible to brush out. Even putting a pillow on it left a mark! The company eventually after much persistence sent a technician round to inspect it . He put it down to exposure to light ( not sunlight!) and thought this was perfectly acceptable. We had another chaise longue in the same position for 10 years with no visible sun damage whatsoever prior to purchasing the new one. It was also a fraction of the price. The chaise longue set us back £1,300 The complaint unfortunately was placed outside the 1 year fabric warranty when the item was around 2 years old. The company placed no responsibility at all for this issue which to me is one of poor fabric quality as you would expect a product at this price to last many years. For a company that prides itself on its quality and service this is a serious misrepresentation. I would strongly advice anyone of thinking of buying one of their products to think again. Unless you have no windows and don’t plan to sit on it! I have attached a photo of the chaise longue with a swatch showing the original colour on it.”

Loaf 1 star review on 24th February 2024

Helpful Report

Posted 1 year ago

“For the price, not worth it. Cushions need plumping and reshaping after every sitting. Now we’ve had it for a few months, so uncomfortable, almost feels like sitting on the base every time despite reshaping. Would never recommend buying.”

Helpful Report

Posted 1 year ago

“Beautiful looking sofa but just fantastically uncomfortable. It looks great but is giving us backache. The long base cushions coupled with low back and heavy down cushions combine to make the worst sofa I have ever had.”

Helpful Report

Posted 1 year ago

“Most uncomfortable sofa I have ever owned. I have 2 sofas and I have to beat the cushions into shape every night. They are very heavy and difficult to handle move. That makes it look good until I they are sat on them they will be flat, lumpy and misshapen. DONT BUY THESE SOFAS THEY ARE AWFUL”

Helpful Report

Posted 1 year ago

“We spent thousands on 3 sugarbum sofas Biggest financial mistake we have ever made They look beautiful but are THE MOST uncomfortable sofas EVER You will need to puff the huge cushions after every use as they go flat hard and uncomfortable , they are tooo big to puff Also too low, trying to sell them and will go back sofa.com a much better brand.”

Helpful Report

Posted 2 years ago

“Loaf service in the shop is great. However, the sofa delivered was faulty and poor quality. The delivery company (Wincanton) ask you sign a disclaimer against them damaging your home and the sofa. They said that John Lewis and M & S do not - only when delivering for Loaf are they required to seek a disclaimer. Customer service is useless, broken promises and no interest in collecting faulty sofa.”

Helpful Report

Posted 2 years ago

“Everything went wrong. I ordered a Coco Bed and Mattress for £1844 in Feb 2023 . It arrived and the interior slats were not the right size for bed, they sent more, a week later with another delivery company, same issue, third time they got the right size. I spent 3 weeks on a mattress on the floor and I am 61 with serious arthritis. I was offered £275 compensation, still not received 6 months later. After 2 months sleeping on the bed it started creaking so I said I want full refund. They took it away finally took it away 3 weeks ago and I'm still waiting for the refund. Customer "service" are blaming Accounts. When I ask for a Manager, they are "in a Meeting" This company is all marketing and high prices with low quality products and service. DO NOT buy from them.”

Helpful Report

Posted 2 years ago

Loaf is rated 1.4 based on 158 reviews