Loaf Reviews

Name: Loaf
Rating: 1.32

1.3 Rating 152 Reviews

3 %

of reviewers recommend Loaf

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1.3

Based on 152 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Chris Bolam

Lisa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely hate my crumpet sofa! The wooden structure broke after a year and the guy who repaired it said it was due to a knot in the wood. Cushions are flat despite puffing daily and requesting replacement cushions. Also has the most annoying squeak when you sit on one side! I know sit on the floor I hate it that much!”

Helpful Report

Posted 10 months ago

“Still waiting for a refund three weeks after goods were collected. I ordered the Coco bed a year ago. It soon became clear that it was faulty. Loaf collected it three weeks ago. I have repeatedly chased the refund but have still not received the money. This is not the first time this has happened with Loaf. I did not receive a number of items from the original order and had to repeatedly ask for a refund. Products are poor, service is terrible from both the company and their couriers and they do not issue refunds without repeated requests.”

Helpful Report

Posted 10 months ago

“My boyfriend bought a sofa that was close to £5000 in the last 6 months. He accidently put a cigarette burn and there is no way to buy the fabric to repair this. I guess they just expect you to throw the sofa away and buy a new one?!?! Customer service is terrible and the live chat is even worse.”

Helpful Report

Posted 10 months ago

“Bought two of Loaf sofas about 3 or 4 years ago and I have to say they are the worst purchases I have ever made. They are each a different style of sofa but both are so uncomfortable I usually just sit on the floor. When you do sit in them they end up looking so unsightly and messy you are forever taking off the cushions and plumping them up, believe me it's really hard work. The sofas look lovely when you don't sit in them and the customer service team are excellent, but I wish I had sent them back when I had the chance. I stupidly thought they might improve with wear.”

Helpful Report

Posted 10 months ago

“Purchased a large loaf sofa at Guildford cost just under 4k and I can’t lift the cushions they’re so heavy. Wish loaf sales would have given some indication, after all it’s not something I thought about when purchasing a sofa, never had a sofa that I struggle to lift the cushions on! I’m over 50 and fit but even I struggle, it’s hard work, after several months now going to sell it, it needs fluffing every day with the feather filling otherwise it looks a mess and is uncomfortable, it’s weary and hard work ! Beware if you have a bad back or are older you will also struggle they weight a ton !. It didn’t occur to me to pick up the cushions so beware !!!”

Helpful Report

Posted 11 months ago

“We have a loaf squisharoo. It is quite simply the worst thing I have ever owned. Every cushion needs re plumping about 6 times a day. Good luck plumping the chaise cushion, It is like fighting a dead hippopotamus. The sofa looks nothing like it should, unless you have a spare hour per day to continuously plump the ludicrously heavy cushions. If also sheds feathers at an alarming rate. So to summarise, it is an absolute waste of money.”

Helpful Report

Posted 11 months ago

“Loaf, are you not listening to these reviews or do you just not care? People are spending a great deal of money on your sofas to end up with something that is completely unacceptable. The cushions weigh a ton and are difficult to manoeuvre, an older person would struggle enormously to lift and plump them. They sag down to about an inch in the centre and have no degree of comfort whatsoever. They are rock hard and look dreadful. Unfortunately, having spent so much on a sofa and chair I am stuck with them for the foreseeable future - I urge anyone considering buying from Loaf to seriously rethink your options. Disgracefu!!”

Helpful Report

Posted 1 year ago

“I am beyond infuriated with Loaf sofa company. We ordered replacement cushion covers, which were almost the price of a new sofa, only to receive them faulty. Since January, we have been without a functional sofa because Loaf's customer service is abysmally poor. Despite countless attempts to get this resolved, we have received neither a replacement nor a refund. It has been 7 excruciating months, and we are still waiting for a resolution. The level of unprofessionalism and horrendous service we have experienced is unparalleled, particularly from the so-called Customer Care Manager, Sonia. She was supposed to take care of our issue and expedite the resolution, but instead, we have been left waiting for months with empty promises. When we finally agreed on a collection, they couldn’t even arrange that. As it stands, we are out a significant amount of money, we have no usable cushion covers, and we have been subjected to 7 months of utter frustration. This experience has been nothing short of a nightmare, and I would strongly advise anyone to think twice before dealing with this company. Their customer service is a disgrace, and the management is utterly incompetent. Save yourself the hassle and avoid Loaf at all costs!”

Helpful Report

Posted 1 year ago

“Awful sofa...don't ever buy an Achilles. Lumpy chunks of foam inside the cushions..they need plumping every time you sit on them...and then you end up sitting on a chunk of foam. The base is hardboard...not sprung which is fine if you are looking for something on the budget end but these sofas are not budget..my fault for not checking as the marketing does a good sell...never make assumptions.. feathers coming out of the cushions left right and centre. Worst sofa we have ever bought in 35 years of marriage. I get back ache after 30 minutes. Customer service useless”

Helpful Report

Posted 1 year ago

“Sofas sag after every sitting. Have to remove them every single day and knock them back into shape. Both of us in our seventies and should have read the reviews before buying. Extremely uncomfortable and very poor quality. Forget the hype and smart shops. Stick with well established brands. Over £5000 wasted. Shocking.”

Helpful Report

Posted 1 year ago

“Shame there isn’t an option for 0 stars. To be fair, the 1 star goes to the in-store staff who are lovely (we know, we’ve made enough trips over this sofa). Other than that, Loaf has been a huge disappointment, with appalling customer service, sofa broken on arrival, horrendous time trying to sort that out, and actually a very uncomfortable sofa. So much so that we’ve now requested a refund and they can have it back. That won’t be straightforward, naturally, because customer service are incompetent and cannot read emails. They’ve sent us no fewer than 17 chains of emails. We selected the slow-riser. We now understand it’s a brand new design and the store staff told us it needs a few more rounds of design improvements before it’s ready for sale. Shame we got the prototype and paid nearly £4k to help them redesign their products!! When in the store today there were at least 4 other people also complaining about various things. What a sh*tshow. The new latex cushion idea sounded great. In reality it is too latex heavy with insufficient feathers. Ratio is all wrong. Leads to a bent chaise cushion and a horrific backache if you sit on it. The cushions on the back and sides are also insufficiently filled. So they’re flat and offer no cushioning at all. Ironic. Avoid like the plague. Terrible products and way too stressful. Our old sofa will be coming back, it’s 12 years old and still perfect, we just wanted to upgrade as we were redecorating our room.”

Helpful Report

Posted 1 year ago

“Only comfy for first sitting then goes flat and hard, needs plumping..but not a lot to plump. Having previously had feather filled tetrad sofas for 17 years, which were super comfy….needed plumping after few days but plenty of plump!….loaf sofa is ridiculously expensive …looks good but does not deliver on comfort”

Helpful Report

Posted 1 year ago

“Thought we would treat ourselves to 2 new sofas and a loveseat. I had a reservation when the chap in showroom told me they needed to reshape the sofa cushions and seats every morning but chucking them on the floor and walking over them but I thought 'well, they're in the showroom, they will get used a lot'. However, we have now had our sofas a year and literally every single morning if you want your sofa to look ok and be comfortable you have to spend a few minutes taking everything off, reshaping it and plumping it and rebuilding it. It doesnt sound a big deal but it becomes very waring when, if you just want to sit down, you have to muck about sorting it out first. It's infuriating. All of them also feel like you are sitting on a down slope. Really disappointed. I absolutely wouldn't buy from them again. Take your money elsewhere.”

Helpful Report

Posted 1 year ago

“Sat here crying. It’s everything I EVER wanted … huge, looks incredible and the colour is to die for BUT ITS BEYOND UNCOMFORTABLE!!! I just don’t understand? It wasn’t this uncomfortable in the showroom ? I would have never in my life spent over 7k on an uncomfortable sofa! So tomorrow I will be contacting them to collect and refund - I took delivery yesterday ! Absolutely heartbroken. Arrived marked too on one of the cushions but that’s nothing compared to the pain in my body from sitting on it. Oh Loaf I’m so so disappointed. I just hope your return and refund process is a more comfortable process as you have no idea the stress you has now caused me!”

Helpful Report

Posted 1 year ago

“I chose the easy peasy sofa because I didn't want the faff of rearranging cushions. It's the most uncomfortable sofa I have ever owned. No lumber support and we get up off both the sofa and the snug chair moaning and aching like old people. It's fine in the showroom for 5 minutes but you literally can't sit on it for more than 30 minutes without being uncomfortable. Everyone who sits on it says the same. I saved up to buy it, and I'm gutted about my choice. I will have to replace it. What a waste of money and more landfill... I cant sell it... its that bad that I won't put anyone else through it. I won't buy from loaf again. Good marketing but better value for money elsewhere. Save yourself the disappointment.”

Helpful Report

Posted 1 year ago

“Just a fantastically uncomfortable sofa. Keeping with the Loaf twee nomenclature, we call ours the "Numb Bum". After half an hour on it, you lose all sensation in your posterior. I got the Jonesy but I think they're all much of a muchness. All style, and definitely no substance as the seat cushions are woefully underfilled. Avoid.”

Helpful Report

Posted 1 year ago

“The most uncomfortable sofa ever .. no support just plop like a bag of rags”

Helpful Report

Posted 1 year ago

“I bought this sofa as it was higher than my old sofas and elderly people could not get up. I thought, great, problem solved. It is the most uncomfortable sofa we have ever had and we’ve had some bad ones. It is a costly error on our part and I will not recommend anyone buys one. Always looks untidy, lump and mishap ended. When I change it, I can assure you, I will not be going near Loaf stores.”

Helpful Report

Posted 1 year ago

“This is a review I left for The Cushion Guys. I didn’t contact Loaf as the reviews published clearly show this to be a waste of time. Your sofa frame is lovely but as a complete unit, fails miserably as you cannot sit on it without being super uncomfortable or, using several back support cushions to stop you reclining to a prone position. If you would like to discuss compensation for my costs in rectifying your cushions I would be only to happy to discuss this with you. We have two loaf dawdler sofa’s. Loaf appear to send out their sofa’s with different cushion filling to the one in the showroom. The cushions on the delivered product ‘fail’ almost immediately requiring the need to ‘plump’ up the cushions four or five times a day. After 8 months, the interior begins to degrade and breakdown causing white residue to leak out. So, enough about Loaf, now onto The Cushion Guys. First class service and cushions we can now sit on and not sink into a reclining position immediately after sitting down. Makes the sofa’s (which are good save the rubbish cushions) great again. Turn around from us sending off the covers to return 7-10 working days. All be it not cheap, cost reflects quality of customer service and the actual product itself so good value. As Benjamin Franklin once said, “The bitterness of poor quality remains long after the sweetness of a low price is forgotten”. Shame Loaf wasn’t a lower price to reflect the poor quality of their cushion inserts. It’s a shame I didn’t keep the old Loaf cushions to show pictures of the quality, or lack of. Well done Cushion Guys for solving this for us.”

Helpful Report

Posted 1 year ago

“Same issue as everyone else. Only had it a few months (Squisharoo) - love the shape, colour, fabric but the massive cushions are heavy, need constant plumping and become hard. The design means that the two back cushions and two seat cushions are over a metre in length each! Cumbersome! You don’t sit right up to the arm nor to the middle (if there’s only two of you) so there are already dents in our regular sitting spaces which we can’t swap around because they are shaped to the ends, rather than smaller, squared off cushions which could be swapped around for even wear.”

Helpful Report

Posted 1 year ago

Loaf is rated 1.3 based on 152 reviews