“Product ordered 20 Dec and arrived 27 Dec. Free Royal Mail 48 hour service, so not bad for Christmas post. 3 free samples. Well-packaged and fair price.”
“Product arrived in a in a very cheap thin jiffy type envelope the box was battered and as this was a gift I was very disappointed
Customer services blamed postal service and told me it does say on the website single items are not boxed but sent in padded envelopes and I should have noticed that !!
I questioned the authenticity of the product as seal on top of box but not at bottom so could access the product anyway so why the security tag
Was told to ring Dermalogica as they would confirm it’s genuine
All I wanted was a product packaged correctly and sent to me in pristine condition
Will NEVER use this company again
BEWARE if buying gifts
as packaging will likely be battered”
We do state clearly on our website that single items bought are packaged in padded bags but, if requested, we are happy to box a single item. This request wasn't made. Our company was called into question when the customer claimed the product may not be genuine due to having only one seal. All Dermalogica boxes have a seal at only one end of the box. We did advise the customer if she wasn't happy about the product she could call Dermalogica to confirm the authenticity of the product and gave her the company's contact details. This didn't appear to be appreciated.
“Attitude of customer service bizarre tool resolving error in delivery extremely personally & not professionally. Feel I know intricate workings of the company pricing policies & trying to make me feel sorry for them & their lack of profits on sales of items rather than resolving my issue in non delivery of ordered goods. Very strange conversations lasted over 10 emails & ended with being told I was offensive & had called them a lier which had never happened. Feel personal problems may have been bought into work & ultimately I just wanted my order resolving nothing else... won’t be using them again too much drama”
We unfortunately weren't able to contact the customer despite leaving two voicemails and sending an email.We took what we thought would be the best way forward without contact with the customer, but this wasn't a suitable outcome. It was indeed a strange transaction but we're confident in our customer service standards having over 11,000 regular and happy customers.
“Five star service, easy ordering and checkout. Problem with Royal Mail (not Logical skincare fault) but responded immediately to my e mail and items received. Fab!”
“Very helpful service & the Dermalogica products arrived boxed up & ready to give as a gift. Cheaper than other sites & excellent customer service keeping me informed of the delivery status. Will definitely be using your company again.”
“Logical skincare never let me down great products always in stock and arrive in time, recommend the dermalogica products, more products will be ordered in January 👍”
