Long Tall Sally Reviews

1.6 Rating 186 Reviews

11 %

of reviewers recommend Long Tall Sally

Company Reviews

Questions

Metrics

1.6

Based on 186 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How is Long Tall Sally returns process?

Helpful Report

(1 month ago)

Greater than 91% of reviewers feedback is Long Tall Sally returns process could be better.

Helpful Report

(1 month ago)

8.00%

Industry Average

“ 99 for returns, since March 2023. ”

- Tracy

“ HORRIBLE! September 19th, 2023 SO mad and sad! I placed a few orders and they were impossible to work with to make returns. ”

- Anonymous

“ GE4186736214GB. Online Returns portal claims they can't find my email (that my confirmation & invoice was sent to) can't find my zipcode that my package was delivered to. After reading these reviews, I'm doing a chargeback. Can't afford to eat $100 for two terrible quality, matronly dresses. ”

- Anonymous

Long Tall Sally Reviews

Returns - Difficult