Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

“Order-206177290. dreadful! Avoid. No one to contact after 5 weeks. They took money then sent wrong items in wet box with no invoice /return details. I found a returns address and carefully packaged and sent covering letter. Heard nothing. Disgusting. Di not use. Assume they use the Covid excuse but manage to take money then send anything. You have been warned”

Helpful Report

Posted 5 years ago

“Ordered two products. One of them arrived after one week, the other is still not delivered and it's almost 4 weeks now. There's no way to talk to them on the phone, only through messages, which is very annoying. So, now, after almost 4 weeks, I was informed that the item is out of stock, that's why it takes so long! Really? Why didn't you warn about that since the very beginning, so the person can choose to wait or order from another site. This is unbelievable and so disrespectful. When I placed the order, there was a discount code provided, that the system didn't allow me to use and no reason has been given. Very very very disappointed.”

Helpful Report

Posted 5 years ago

“As I haven't received the order by the estimated delivery date, so I emailed lookfantastic regarding this situation. And the company replied since I didn't select for the order to be tracked when finalising my purchase, so I be informed that please wait the 30 day delivery time scale from dispatch date for my order to arrive. The company informed me that I did not select for the order to be tracked, but at the same time they assured me that my order is still on it’s way! So where is the order current location? Keep waiting is the best answer and solution that lookfantastic can provide.”

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Posted 5 years ago

“i cant get to received my order too. and no one will reply my email and keep asking wait till after 30 days, today already 30 days, and finally my email sent to them keep bounce back, i dont know what i can do now. and how is my order now. too disappointed with Lookfantastic.”

Helpful Report

Posted 5 years ago

“They failed to delivered my order and refused to provide a refund. Incredibly poor customer service. My order number was 30804089”

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Posted 5 years ago

“Placed an order on the 3rd of April, the estimated delivery date was on or before the 19th April. Items didn't arrive on the stipulated date so I contacted their customer service to check on the status and was informed that NOTHING can be done until a 30 day time period has come to pass from the date of despatch. Contacted them several times again regarding their delivery schedule given that their website clearly states that their delivery is "uninterrupted" notwithstanding the Covid situation. Informed them that I was not going to wait indefinitely given that the items ordered were essential and if they have lost my parcel i can proceed to make alternative arrangements. Got the same response again - they're not willing to do anything until the 6th of May. The customer service is deplorable. Advertising that the delivery service is uninterrupted is gross misrepresentation. Don't bother ordering if you're not from the UK. Im dreading the refund process.”

Helpful Report

Posted 5 years ago

“Customer service was friendly and cooperative, however, they are taking way too long to deliver something. I did not even get a tracking number or any helpful details about where my order is at any point. There was an estimated date within my order, and then they suddenly sent an email saying that I should wait 30 days for my order arrival.”

Helpful Report

Posted 5 years ago

“Look fantastic is the WORST website I’ve ever ordered off, I waited over a month for my order to arrive although it claimed 3-4 day delivery and it still was processing and I’m contacted them twice about my order and both times they said they would send it and never did. I give them 0/5 stars and will NEVER be ordering from them again. It’s disgraceful I just cancelled my order because I’m sick of this”

Helpful Report

Posted 5 years ago

“It is a scam an I have lost the money. I ordered online (unfortunately I didn't read these reviews before) and the process went on without problems. When I checked the status of the order the site was saying that there was a problem with the payment, so I checked with the bank and the money had already been collected. After my enquiry I have been told that the order has been cancelled and that I would have received the refund which never came.”

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Posted 5 years ago

“Bad customer service still waiting for my parcels 3 weeks now!”

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Posted 5 years ago

“I contacted Look Fantastic to return an item I had purchased, and request a refund. They sent me out a returns label (two different ones! So, that was the first confusion.. But we eventually got around that) I packaged up my item, and on April 18th, returned it via Royal Mail tracked post. I kept my receipt as proof of postage. One week later, I'd heard nothing to contacted them via Whatsapp to chase up the return/refund (another frustration - there is no email or phone number! Only customer service via WhatsApp!) They asked me to provide proof of postage so I sent them the photo of my reciept/certificate of postage. On the 24th April, someone advised me on WhatsApp that they had not yet received my parcel. Yet today (29th April), a courier has just arrived at my house and REDELIVERED THE SAME ITEM to me?!!! Look Fantastic had CLEARLY received the item as it had been unpacked and reboxed for sending BACK OUT to me?! Yet I have received nothing from them to explain WHY the item has been sent back out to me?! Furious! (Not to mention that in the current Covid 19 lockdown, it is not ideal to have to make return trips to post offices where there are long queues etc) DO NOT USE THIS COMPANY! Shocking customer service”

Helpful Report

Posted 5 years ago

“Absolutely terrible customer service. You’ll be waiting 3 weeks for delivery with no updates whatsoever. You’ll email them and hear no response. Eventually you’ll either need to contact your bank and get your refund or if you get lucky the live chat will work for once and they *might* be able to do it for you then. No thanks.”

Helpful Report

Posted 5 years ago

“Early Monday morning i decided to cancel an order I placed late the Sunday night before, (which their refund policy states you are well within your rights to do) and logged the cancellation with their message center, only to be ignored, marked as "completed" with no resolution, and sent an automated email telling me a cancellation could not be made as the order had already been processed to be sent out. At first i was half impressed that they were so quick to turn around their orders, however, I have only just this morning, Thursday, received the dispatch email, meaning this order could have very easily been cancelled should one of their team been bothered to help, and not fob me off with essentially a lie. I now have to go through the long winded process of returning the the order at my expense for the postage, because they don't offer free returns, despite having requested a cancellation almost immediately and three days before the item was dispatched.”

Helpful Report

Posted 5 years ago

“Early Monday morning i decided to cancel an order I placed late the Sunday night before, (which their refund policy states you are well within your rights to do) and logged the cancellation with their message center, only to be ignored, marked as "completed" with no resolution, and sent an automated email telling me a cancellation could not be made as the order had already been processed to be sent out. At first i was half impressed that they were so quick to turn around their orders, however, I have only just this morning, Thursday, received the dispatch email, meaning this order could have very easily been cancelled should one of their team been bothered to help, and not fob me off with essentially a lie. I now have to go through the long winded process of returning the the order at my expense for the postage, because they don't offer free returns, despite having requested a cancellation almost immediately and three days before the item was dispatched.”

Helpful Report

Posted 5 years ago

“I didn’t receive my order yet. Placed the order on the 13th April, 2020. The estimated delivery ends today (29th April). The customer service responded that the Items are in Moving Status but I was asked to wait for one month and email them back if I don’t receive my orders. I have spent much in my orders and worried if they are really fraud.”

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Posted 5 years ago

“Very quick to take your money but do not deliver your goods. Appalling customer service and impossible to find out how to get your money back. I strongly advise that you do not use this company. Read the reviews too. I wish I had before spending money on this shameful company.”

Helpful Report

Posted 5 years ago

“Really difficulty in trying to get money back for items not delivered - standard response is that they will look into it and get back within 24 hours. They reply they are "looking into it" Items of value to nearly £200 never arrived and they seem to be taking ages following this up with delivery service”

Helpful Report

Posted 5 years ago

“Worst company ever! I order 17 March, today 28 April nothing arrive yet. Customer service is bullshit- you can't call them, can't even chat. Looks like all this company is scam.”

Helpful Report

Posted 5 years ago

“Fraud, bait and switch advertising and pricing. Do not buy anything! They do not refund, provide any assistance at all, and steal money from honest customers. I filed a complaint with the brand I purchased, the Federal Trade Commission, Rakuten, and local business associations where they operate in the US. DO NOT BE FOOLED! STAY AWAY!!”

Helpful Report

Posted 5 years ago

“DO NOT EVER BUY FROM THIS SHITTY COMPANY. I would give zero stars if I could. I ordered over a month ago and until now nothing arrived. Customer service sucks and they just keep ask me to wait for 30 days! I’m a first time customer and never ever ever gonna use this website ever again.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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