Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

“Early Monday morning i decided to cancel an order I placed late the Sunday night before, (which their refund policy states you are well within your rights to do) and logged the cancellation with their message center, only to be ignored, marked as "completed" with no resolution, and sent an automated email telling me a cancellation could not be made as the order had already been processed to be sent out. At first i was half impressed that they were so quick to turn around their orders, however, I have only just this morning, Thursday, received the dispatch email, meaning this order could have very easily been cancelled should one of their team been bothered to help, and not fob me off with essentially a lie. I now have to go through the long winded process of returning the the order at my expense for the postage, because they don't offer free returns, despite having requested a cancellation almost immediately and three days before the item was dispatched.”

Helpful Report

Posted 5 years ago

“Early Monday morning i decided to cancel an order I placed late the Sunday night before, (which their refund policy states you are well within your rights to do) and logged the cancellation with their message center, only to be ignored, marked as "completed" with no resolution, and sent an automated email telling me a cancellation could not be made as the order had already been processed to be sent out. At first i was half impressed that they were so quick to turn around their orders, however, I have only just this morning, Thursday, received the dispatch email, meaning this order could have very easily been cancelled should one of their team been bothered to help, and not fob me off with essentially a lie. I now have to go through the long winded process of returning the the order at my expense for the postage, because they don't offer free returns, despite having requested a cancellation almost immediately and three days before the item was dispatched.”

Helpful Report

Posted 5 years ago

“I didn’t receive my order yet. Placed the order on the 13th April, 2020. The estimated delivery ends today (29th April). The customer service responded that the Items are in Moving Status but I was asked to wait for one month and email them back if I don’t receive my orders. I have spent much in my orders and worried if they are really fraud.”

Helpful Report

Posted 5 years ago

“Very quick to take your money but do not deliver your goods. Appalling customer service and impossible to find out how to get your money back. I strongly advise that you do not use this company. Read the reviews too. I wish I had before spending money on this shameful company.”

Helpful Report

Posted 5 years ago

“Really difficulty in trying to get money back for items not delivered - standard response is that they will look into it and get back within 24 hours. They reply they are "looking into it" Items of value to nearly £200 never arrived and they seem to be taking ages following this up with delivery service”

Helpful Report

Posted 5 years ago

“Worst company ever! I order 17 March, today 28 April nothing arrive yet. Customer service is bullshit- you can't call them, can't even chat. Looks like all this company is scam.”

Helpful Report

Posted 5 years ago

“Fraud, bait and switch advertising and pricing. Do not buy anything! They do not refund, provide any assistance at all, and steal money from honest customers. I filed a complaint with the brand I purchased, the Federal Trade Commission, Rakuten, and local business associations where they operate in the US. DO NOT BE FOOLED! STAY AWAY!!”

Helpful Report

Posted 5 years ago

“DO NOT EVER BUY FROM THIS SHITTY COMPANY. I would give zero stars if I could. I ordered over a month ago and until now nothing arrived. Customer service sucks and they just keep ask me to wait for 30 days! I’m a first time customer and never ever ever gonna use this website ever again.”

Helpful Report

Posted 5 years ago

“They are the worst ever! Please, don't buy from them! I paid for express delivery and my order has been (just dispatched) for three weeks now! The website mentioned that they will deliver in 3-5 working days! It's hard to reach any of the customer's services agents as the only possible way is through their website.”

Helpful Report

Posted 5 years ago

“worst customer service in the world. continuous fraud mistakes in orders. I gathered a group of 2,000 people who had not received their order for months. cover lookfantastic with a wide arch and for people who have not received the order. write feedback”

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Posted 5 years ago

“Avoid this company, wish I read the reviews first”

Helpful Report

Posted 5 years ago

“DO NOT ORDER FROM THIS COMPANY! I am a long time consumer of lookfantastic, sometimes ordering up 250 euros in products. My most recent order had these two items half used and I complained to look fantastic and in return they offered 25 euros as a refund. They have become so unprofessional to sell used products and refund a tiny fraction of what I paid - they have been thieves! Beware you will not be helped - you do not want to spend good money here and receive used products, do you? They are stealing from you!”

Helpful Report

Posted 5 years ago

“Money has been taken from my account and there is no record of the order. I have contacted look fantastic and they are making it very difficult to refund the money. I am so annoyed that a company take take money from you like this”

Helpful Report

Posted 5 years ago

“AWFUL AWFULcompany! The customer service is absolutely useless, it takes them hours and hours to reply, they send you the same question: “how can we help you today “ even you had previously explained about the problem you had with the products. All the people who complained about this Lookfantastic company are right. The Lookfantastic sends expired products. See my photo of the damaged products. I will never never never use this company again.”

Helpful Report

Posted 5 years ago

“THIS IS A SCAM. THEY SEND YOU FAKE OR EXPIRED PRODUCTS. THEY HAVE THE WORST CUSTOMER SERVICE. DO NOT DO ANY BUSINESS WITH THEM!!”

Helpful Report

Posted 5 years ago

“Attention all...(no option to give 0 stars unfortunately) ... I urge you not to order from this Company. They have stolen money from my account three times by taking unauthorised transactions after I failed to receive half of an order I placed with no refund. They continue to send messages saying can you send all details.. Your order number.. When order was placed... Then asked for screenshot of online bank statement to prove this..this is disgusting!!! I am going to take matters further.”

Helpful Report

Posted 5 years ago

“Ridiculous company and website, I will never use it again!!! I purchased in March 23rd, the website showed my order may delivery between 31th to 7th April. However, it was over more than a month and I still not receiving my order at all! The customer service didn’t want to assist me until 30 days for them to deliver. Now they were asking me to fill out a form and they said will investigate whatever balabalabala... I was running out my face wash and essence for two weeks! I just want my order to be delivered!!!!!”

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Posted 5 years ago

“I still haven't received my goods, yesterday not sure if it was the courier leaving as I just got to as he left no card”

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Posted 5 years ago

“Absolutely appalled by customer service! They refuse to help me with my order which is missing and has not been delivered to me😠 I am loosing my money and my products which I have not received! They refuse to help me and I keep having to email back and forth with not resolution! I want a refund😠”

Helpful Report

Posted 5 years ago

“Ordered item 29th march. Hermes had package 2nd April. Every day they kept saying 24hours delayed. It was now the 20th april. I emailed look fantastic 5 times. They kept fobbing me off saying our team are contacting the courier everytime i emailed them. Then i got an email .... "good news it's out for delivery today!" Which got clearly wasn't. It was still at the sorting depo. Then I was asked to fill out various forms to say I'd checked at my house and with neighbours. No delivery had taken place. Again it was still at the sorting drop . After mentioning I will take them to trading standards etc, and that my contract is with them and not the courier. And for them to speak with Hermes on my behalf. Guess what....... Hermes suddenly delivered the next day! The customer service is absolutely shocking. Each time you talk to some one different. The what's app is terrible. Each time asking for your order number when you've given it for the 100th time. I will never use this company again. Guys. Please don't give up with this company is you are having issues. Keep emailing them, Facebook them etc. . But please use another beauty site for future...”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Lookfantastic Reviews